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April 2023 by Adiel Gonzalez
My personal experience with Jackson Hewitt Tax Services has always been a great one. They are courteous, friendly and clear if I have questions.
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January 2023 by Jasmine Johnson-McDuffie
My tax lady Ranee at the Dryden location does an amazing job! I've been using her for years and will continue.
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April 2022 by nakisha johnson
I been with Jackson Hewitt 10 years. shouldn’t have new people to do people taxes. I was in there for 3 hours before someone help him. I came in with a friend and she was done in 30 min or less. I felt bad that she had to wait. If y’all have new people someone need to be with them. All I half to say my paper work better be right.
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February 2022 by Tanya Shevalier
It nice place get taxes the help me out
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February 2022 by Le Phuong Tran
I made an appointment by a phone call and the guy who talked with me on the phone are very nice and friendly. He confirmed my appointment on Saturday between 1-2 pm. When I came over the office, the female chinese employee (I'm sorry for not remembering her name) looked unpolite and just said " you have to wait...". We felt confused because we already booked an appointment (I dont know why another customer was still in the office at that time) but we were fine to wait for 10 minutes. After 30 minutes, she even didn't leave the room and say something with us. She just left us waiting outside without saying anything. She is consulting another customer. I feel mad because we already booked an appointment and we are also busy with our work, not free to wait without any explanation. Then we left and we felt like wasting time for something not deserved. I will not use any services here.
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February 2022 by Cee T.
The only positive thing in my experience was the customer service over the phone. There was no-one at the office for my 12:20 appointment. I called customer service. The woman on the phone apologized repeatedly. Called another "office" location. I was fit right in. After sitting for 15 minutes of the preparer scanning 4 pieces of paper and typing on the keyboard, he then tells me what my refund is. Proceeds to tell me that the cost of preparing my taxes is more than the amount of my refund. Needed to be paid today or before filing my taxes with them. How in the world other than corporate greed does it cost a little over $400 to file taxes. I do not recommend Jackson Hewitt to anyone trying to file taxes. They are a rip off, greedy, way over priced.
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January 2022 by Darryls Tips (Big D's success Tips)
Veronica did our taxes this yr and was very professional and pleasant. We had slight anxiety because Lexi has been our preparer for many yrs and was unavailable this yr. Veronica made us very comfortable and we highly recommend her.
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July 2021 by Cassie Kelly
Renee is so professional and. Is such a sweet woman
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April 2021 by Aleathia Duvall
Cyle was very helpful and professional loved doing business with him .
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February 2021 by Hanunah's Salon
Excellent excellent job thank you Veronica Vanvalkenburg
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February 2021 by Gordon Begent
I just had the pleasure of working with Veronica Vanvalkenburg today at the Ithaca, NY Elmira Road location. She was very helpful and kind during the whole process. It's nice to know people are still in great spirits and want to help the local community members. I couldn't have asked for a better experience. If anyone is interested in having their taxes done please ask for Veronica - I will doing my taxes through her for the foreseeable future!
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February 2021 by Kim B
Veronica was AMAZING! she was fast and efficient!
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February 2021 by Linda Korbel
Veronica Vanvalkenburg was our tax preparer. We were extremely impressed with her. She was polite knew her stuff and was efficient. I would recommend her to my friends and familyThank you.
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February 2021 by Darryls Tips
Veronica did our taxes this yr and was very professional and pleasant. We had slight anxiety because Lexi has been our preparer for many yrs and was unavailable this yr. Veronica made us very comfortable and we highly recommend her.
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February 2021 by Maria Catlin
Had a really good person that did my taxes. She broke it down so that we could understand. Veronica was really great to work with. Thank you
