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December 2023 by Dawn A.
The property was ok. It was clean enough. Didn't have the small amenities that other Hilton properties have. They didn't allow us a late check out even though my husband is a diamond member ... because they already allowed their allotted amount to others even though they didn't have the status he had (we know this based on who we also knew stayed at this property). Felt very disappointed in the staff for not allowing a simple extra hour.
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November 2023 by Tim Tan
My family and I made a trip to Ithaca to see the waterfalls and soak in nature. The employees at the hotel were friendly and to my surprise, very knowledgeable and very proud of the natural beauty that Ithaca has to offer. They gave us recommendations of the places to visit, and the waterfalls to see, not based upon second hand knowledge, but on personal experience.Our stay at the hotel was almost perfect. The water in the swimming pool was too cold and the hot tub was not working. Other than that, we had a great time staying at this Homewood Suites.There is a gentlemen at the hotel named William who was incredibly helpful and an absolute delight to speak with. He was geninuely concerned with any requests we had and went out of his way to make us feel comfortable.
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November 2023 by Souls Broken
My husband and I are traveling from Florida and came across this hotel because the price was affordable. While entering the hotel we were met by a gentleman named William. William was very enjoyable to deal with and in very high spirits. William was also very helpful with anything we needed in our room and went above and beyond to make our stay comfortable.
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October 2023 by Kristie P
Wonderful hotel with roomy suites, easy to get to from highway and exceptional front desk staff! Extremely friendly night manager who made sure we had everything we need.
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October 2023 by Cruiser747634
The rooms were nice Could have used more blankets The food was good and area was very clean Could use either more tv stations or smart tvs Pool and hot tub area was closed due to heater being broken That was one of the main reasons we stayed there was for the pool and they are not affiliated with any other hotels to use their pool
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October 2023 by Kevin Dunklow
We weren’t informed at check in that the hot tub was out of ordered. Disappointed to find a sign posted above the hot tub jets after we had changed into bathing suits and made it to the pool/hot tub.
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September 2023 by 652cato
We stayed here recently for a family trip to Taughannock falls. My mom is in a wheelchair and she my dad and I were traveling with our two small dogs.our room was booked through a 3rd party and got lost in the translation. Yolanda however went above and beyond to find us the room to match our needs. She hit it out of the park! We couldn’t have asked for a better room and she made our expirence. Very enjoyable. She was so pleasant and kind. She obviously new the hotel inside an out, gave amazing directions and had a great sense of humor!
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September 2023 by Kendall Schaffner
Convenient location and helpful staff. This hotel is perfect for families! Our room had a kitchen with an apartment fridge, a stovetop, dishwasher, microwave, and cooking utensils, etc. Our room was huge with two separate rooms, a nice sized closet, and a bathroom with the shower and toilet enclosed separately from the vanity area. The pool and hot tub are inside and well maintained. The bathroom next to the pool/ gym is large and has a shower. The sitting area outside has lots of seating, a fire pit, and two grills. Breakfast is just okay, but the happy hour snacks and drinks are a really nice touch! A lot of bang for your buck here! My only complaint is that this was probably the most uncomfortable Hilton bed I've slept in. After two nights I decided to sleep the third night on the couch.
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September 2023 by 27hilton
Went to front desk at 9am to ask for trash removal and cleaning. Each day was told it was too late for the day. Put down for tomorrow. Never happened!! Trash tends to pile up for family of five. Hotel wants to save $$ on cleaning. Very rude front desk when discussing this problem.
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September 2023 by Dan Hoffman
I arrived at noon & tried to check in, knowing I was unlikely to get a room yet. I've stayed at hundreds of hotels and dozens of Hiltons, but this one stands out. Faith, at the front desk, simply told me, with an attitude, "check in is not until 3."I thanked her, then asked when she thought she might have a room ready. All she said was "three."To be fair, the hotel seems fine. I ran into William in the parking lot, I don't know what his job is, but he was friendly & caring.After 2 & a half hours, William saw me waiting in the lobby & asked what was going on. Next thing I know, he's calling housekeeping, asking them to clean a room for us & asking Crystal to inspect it so we could finally get in. Faith was still sitting at the front desk, browsing something on her phone.I've arrived at hotels in Europe at 8 am after flying all night, and still never felt like I was inconveniencing the staff by asking if they might have a room ready.It's now 2:58 pm, and still no room, but I'm hearing chatter on the radios that the room is almost ready. Thank God William stepped up and did Faith's job for her.
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September 2023 by Laura Hoffman
3 hours later and we are still waiting to check in. Faith at the front desk said Everyone ( in the entire hotel) checked out at Noon and rooms will not be ready until 3. Unlikely that all checked out at the same time. And as a very seasoned traveler I've never been told that before.Still waiting in an empty lobby for a room. Did not acknowledge Hilton honors status or seem to care. After 2 1/2 hours she said "well rooms are ready but housekeeping won't release them until Crystal checks them" . After days of travel we just would like a room to get ready for the wedding tonight. Poor service. Such a huge disappointment Hilton.
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August 2023 by wongmeiing
I like the location of the hotel and the fact that every room comes with a small kitchen. Other than that, I find the hotel had a big problem with cleanliness. The bathroom looked like it hadn’t been cleaned when we checked in. Carpet also looked like it hadn’t been vacuumed for a while.The pillows were very old and almost not in usable conditions. Breakfast was very average. During my seven night stay, they provided only one housekeeping service, and didn’t even do a good job of cleaning. Didn’t clean the bathroom and didn’t vacuume the carpet.
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August 2023 by 262vig
Was lovely hotel. Wanted to return this year. However all the hotels in area prices are like double ?. Pet friendly. Very nice breakfast. Cozy outdoor seating area. Not too far from Cornell University and great hiking trails
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August 2023 by Shari S.
Had the pleasure of spending two nights here while my apartment's carpet was being ripped up due to the unit not being ready and absolutely soaked in cat urine. Luckily the management paid for the stay, because when I looked at the bill, I almost fainted. Bed was comfortable and the room was clean so I had a rather enjoyable weekend stay. Bathroom was a bit dated, but for a weekend it was fine. Had the opportunity to use the jacuzzi, but it took about a week to get the chlorine smell out of my skin. Breakfast was okay and the selection was pretty good for a complimentary breakfast spread.
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August 2023 by Shimon M
The room was clean and beautiful. I liked that the one bedroom suite has a door between the bedroom and the living area. Gina at the front desk was very welcoming and nice. Later on, when I requested more pillows, linen, etc. the front desk was very accommodating of all my requests. The manager was also very nice. Overall, we really enjoyed our stay.
