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February 2024 by Katelyn Maine
Got me in on a Saturday with no appointment, super quick. Did charge for the more expensive oil change without asking but overall good experience.
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January 2024 by Walter Whitmann
The older front counter guy seemed agitated and depressed.
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December 2023 by Vivian Zhang
The service here is so good!!! I came for a winter tires appointment, but didn’t realize that they were already on (I forgot to take them off in summer)…. They wrapped my summer tires with plastic bags and put in my car. There was also an issue with my electric car key, so they came to get me multiple times etc. They were super patient.In the end, they charged 0 for all the trouble and didn’t complain at all. The place is also clean and has a coffee machine.
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November 2023 by Alaina Boyett
This is the best place I've been for my vehicle. The guys working here were very professional and efficient. They were also warm and friendly!Highly recommend.
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October 2023 by tjditmars
Every time I go in for rotation there’s issues with my vehicle even after it was at the dealer the day before and given a clean bill of health. I feel they try to pressure you into unnecessary repairs for a profit. Sears tried this and we all know what happened to that once great company. I will try the other branch in town and see if they are any better.
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September 2023 by Maria Duca
They were GREAT! We got a flat tire when we were in Ithaca moving our son in to college on a Friday evening. Called and they took all the information and kept the car overnight. They were able to fix it early the next day and did not need a new tire. Highly recommend. They are patient, honest and thorough with great service.
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August 2023 by H K
Great service and honest prices! Air was leaking from one tire and we are from another state. It was last minute and close to closing time but they were so accommodating and fixed the tire.
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August 2023 by Anthony Haynes
You can not find a better store in the Ithaca area. Justin Ludlam is a true leader, shows passion in his every day work, and thrives to keep customers happy. I had refused to use big chain companies for a long time. I took a shot at coming to the Ithaca Good Year in Ithaca NY, finding myself not going anywhere else, also referring many customers to Justin.Thank you Justin for being an excellent customer service rep!
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August 2023 by New Age Enterprise
We were driving our daughterto Ithaca for college move in day. Never thought we would have a BMW X7 flat tire on the road. We were so nervous about it becaus we had the suitcases and luggages in it for my daughter’s dorm. Luckily, the team members in Goodyear Ithaca are very professional and efficient! They fixed the problem immediately and no more worry for us! Just want to thank Everyone there for your help! We really appreciate it!
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July 2023 by Adolf Busse, Jr.
I visited the Ithaca, NY store with a couple TPMS sensors that were leaking. Hannah, greeted me and asked how she could help. I explained the situation to her, and she told me how they could fix my issue. Hannah remained pleasant and professional, telling me what was needed, how much it would cost, and how long I could expect to wait. She even got me right in for the repair!! Sensors were replaced in about a half hour. I am very happy to report that the Goodyear store on Elmira Road in Ithaca is staffed with very competent people, and the place was a pleasure to do business with. Thanks Again Hannah!!!!!
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July 2023 by Steven S
Over the Memorial Day weekend, while on a trip to Ithaca with my Tesla Model 3, I encountered a sudden vibration issue. Fearing a lost wheel weight, I was relieved to find out that the Goodyear Auto Center was open on the holiday.Once I arrived, the technicians at Goodyear quickly determined that the foam lining inside the tire had de-laminated and had bunched up, causing an imbalance in the tire. They removed the foam lining, rebalanced the tire, and everything was back to normal.The staff was friendly, courteous, and took the time to explain the problem and the steps taken to fix it.
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July 2023 by Catherine Loeb
Goodyear in Ithaca, New York was great. They got us right in when we had an emergency and needed a new battery and our rotors replaced. They were professional, polite, and honest. Thanks goes to Hannah and Devon.
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July 2023 by Ryan
Made an appointment for my 2019 Silverado 2500HD to get an alignment over the phone, my girlfriend had brought the truck seems how I had to work. She gets there and waits almost an hour for it to be done. They bring it out just to tell her they can’t do the alignment because the idler arm, pitman arm, and tie rods needs need to be replaced because they are loose! It’s a 3 year old truck! So I took it to mavis discount just down the road and they did the job no problem, said everything looks good and tight and there was nothing to be worried about!
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July 2023 by Bryan Temple
One of the few places within Ithaca that is likely going to have oil or the personnel to do an oil change. Every time I am there it's an in and out experience.
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May 2023 by C L
Charged me $900 for front and rear brakes (rotors and pads only). Two hours of labor.Highway robbery.(For those that aren’t aware, a set of brakes costs about $75-100 at Autozone. If you‘re new at it, it takes an hour to do front brakes. It takes these guys 20 minutes tops with their fancy tools)Also didn’t hear from them until I called at 4pm, I had dropped my car off the night before and scheduled the appointment a week in advance. Even then, I had to leave my car another night.Won’t be back there again.
