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July 2024 by Garry Haraveth
Cortney was polite as well as knowledgeable and most helpful to make my experience as easy without having any worry of leaving my belongings behind. The space I was provided with was clean and just what I wanted. It was a great experience.
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June 2024 by Wendy Sue Skinner
Cost went up and up over the months. 15-day billing and late fee are punitive. Look elsewhere for a better deal.
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June 2024 by Rachel Merrill
I had a great and very smooth experience renting my unit. I especially appreciated the demonstration on how my new cylinder lock works. Thanks so much!
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May 2024 by Jennifer Chaplain
courtney has been excellent
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May 2024 by Rouz R
Very great experience with staff in helping me move in and get settled.
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May 2024 by Liza Confino (My Trendy Doll)
Spoke w rep on several occasions and reserved a unit. Called to reconfirm for college move out and they can’t find reservation. Terrible customer service and completely unreliable. Would never recommend this storage company for the stress they caused.
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May 2024 by SAFE Ferrara
Everything was quick and easy!
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April 2024 by Mitchell Carson
I was very pleased with my experience at Storage Sense. The few interactions I had with staff were always pleasant and I felt taken care of!
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April 2024 by Sydney Nhambiu
Storage Sense Ithaca epitomizes incompetence and indifference, displayed by their district manager, Melinda Hernandez. Her callous demeanor and utter lack of professionalism make her a disgrace to the industry. Not only did Storage Sense Ithaca continue to charge my account after I closed my unit, but they also had the audacity to blame a terminated employee for their own shortcomings. Not only do they not tell you or inform or post outside how to properly close your account, but they also refuse to admit their own wrongdoing.
Despite admitting fault, Hernandez refuses to rectify the situation, displaying a stunning lack of empathy towards struggling college students like myself. Even laughing on the phone when I expressed that I would like to further escalate this matter to a supervisor. It's clear that customer satisfaction means nothing to Storage Sense, as they prioritize their bottom line over basic decency.
In a world where customer service should be paramount, Storage Sense Ithaca and its manager, Melinda Hernandez, stand as shining examples of what not to do. Save yourself the headache and avoid this heartless establishment at all costs. She also refused to refund me for this month after formerly promising on the phone yesterday she would.
Every other employee at storage sense Ithaca is kind and decent.
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February 2024 by Audrey Gombas
Very friendly staff and are available after hours. The space was clean and as advertised. Great value for the money
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February 2024 by Tiona Johnson
My experience has been good for the most part. If I could add one thing it would be to add trash and recycling.
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February 2024 by Michele Jones
I have never dealt with a storage company that is this unprofessional with such poor customer service. After paying for a unit for a year and a half and had an emergency they not only wouldn't help me by making one phone call their attitude was basically " tough acct"
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January 2024 by KAREN BEARMAN
Really nice storage facilities.
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December 2023 by Rob Cox
Awesome
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December 2023 by SQC E
After contract period, they tried to charge additional. Kind of Harassment.
