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December 2023 by Ethan Jones
Extremely nice staff that you can trust!
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June 2023 by M A.
The receptionist on the phone was super sweet and accommodating! It was really easy to dispose my winter tires--simple and quick drop off.
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February 2023 by James Yan
Awesome service!
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August 2022 by Tina Wood
Professional, honest and friendly. This is one explanation of why they are always busy. You may need to wait a week to get your car in, but it's worth it to know that the work will be done correctly and for a fair price.
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July 2022 by Briana Alfaro
I nearly lost my engine because of the poor diagnosis and advice received from Diane's. They missed diagnosing a misfire that led to my car breaking down in Skaneateles--despite my asking repeatedly if it was okay to drive it during the 3+ weeks I had to wait to bring it in for my appointment. Their diagnosis looked like a cut and paste of what the Midas technician had written down when I received an oil change a couple of weeks before--information I provided to Diane's. I'm not sure they even looked at my car the entire day they had it for diagnosis. When I took my car back after it broke down, they couldn't find any record that I'd been there, there was clear miscommunication between employees, and I was told by one of the employees that they didn't have time to discuss my car with me because it was Monday and they were busy. I would never take my car back to a place that misses major issues and that doesn't have time for their customers.Services: Auto maintenance
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July 2022 by Chelsee beck
Didn’t have my vehicle worked on but super friendly and out of the 40 places I’ve called today, this was one of 2 that didn’t treat me poorly or like I was an idiot.We also recommended another place that might be able to help me.Thanks for your honesty. When I need work done on our other car, I will be calling you first!
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April 2022 by Miriam Epstein
Diane's is my go to spot for reliable auto repair for the last 15 years. The service is friendly and trustworthy. I know they will give me an honest opinion about what needs fixing and how much it will cost.
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April 2022 by Ithaca Native
Fool me twice- we’ve had very poor service and negative experience with this business. Thankfully we kept all paperwork and other necessary information to show how bad this was. Tried to patronize a woman owned local business, but this is a good example where you should not judge a book by their cover. We would not recommend them to anyone.If it were possible to leave zero stars we would.Service: General repairs & maintenance
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February 2022 by Shannon Sprague
Great people, got me in and scheduled for inspection quickly and were so friendly!
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February 2022 by Angela R.
Wow! I can't believe I never posted a review here, and I can't believe I'm only the 15th one to review. When I lived in Ithaca a few years ago, Diane's was my go-to mechanic. They tend to be super busy and getting an appointment can be a wait, and their waiting room tends to be full. But they're very personable and you get the sense that they really care for their customers. If I was still in Ithaca, I'd still be going here.
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October 2021 by Andrew Stuart
Very honest, helpful, and friendly service.
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July 2021 by PamJ oh
DIANES is very efficient & staff pleasant.. A trusted family owned business..
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June 2021 by Serena T.
I wanted to support a women-owner business, especially one in an industry dominated by men, and I could not have made a better choice! I came in for a state inspection, and when I said that I lived a 40 minute walk away and had been planning to just sit and read in a nearby park, they moved my appointment up in their busy schedule. (They were going to keep my car until end of day and work on it slowly, but they got me in and out in an hour. I'd been prepared to wait at least 3!) As a cherry on top, the inspection only cost $21.
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November 2020 by Jess Perez
I try to support women owned businesses and i was not dissappointed in the service i recieved. Although i work on my own cars. I will be revisiting Diane's. In amd out within 34 hours. Thank you!!!
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October 2020 by Lily R
Even though my car was tricky to work on, Diane’s moved it through the shop quickly, kept costs low, and did an outstanding job. They called me to keep me updated on my service, which was appreciated. The brakes were instantly better than the last brakes I had, and for the same price.
