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November 2023 by Chuck Whigham
I go here 45 minutes away One-Way from my home in Whitney Point, NY to use the ATM and Bank of America which is nearby. Clean and well maintained location in the busy college town of Cornell University. Quick and easy street parking with a well lit ATM vestibule!
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August 2023 by pedro fernandez
I honestly don’t know who is running this branch but they’re doing a terrible job. I went to open a joint account and they told me I had to make an appointment online. When I go to make an appointment online it says the branch doesn’t have any appointments for the next couple of weeks so I have to pick a different branch but the other nearest branch is an hour away in Syracuse. When you call the branch it just rings and nobody answers,I have not stopped calling them for about an hour straight and no one answers the phone, I’m convinced no one works there. I can’t even open a joint account online otherwise I already would have. Overall terrible experience
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August 2023 by Aleckzov
These guys took a whole lot of time to deliver a debit card. It's been already more than 7 business days and I still don't receive my card. Called them and they always tell me the same story, that my card is about to arrive, but that never happens. Terrible service.
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April 2023 by Michael Burrell (Mike)
Had a great phone call with Jordan today, saved me five days of waiting for an in-person appointment.
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April 2023 by Jai Khanna
Nicest staff ever. They're so helpful with everything.
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September 2022 by Rebecca Lo Kohler
The bankers and tellers are friendly and speak Spanish and Mandarin in addition to English.
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August 2022 by Oanh, On Thuc
Unfriendly system. Cannot book or reschedule an appointment via online. When I called their hotline to reschedule, a lady told me just need to stop by anytime working hour. But when I came, another lady asked me to make an appointment. Bank closes at 2pm, but when I arrived at 1:35pm, they rejected me and already stopped their services
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August 2022 by Jim Fabian
A closed branch, with no idea when it will reopen. Failed by technology and mother nature. Inadequate notification to its patrons. Have lost faith.
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May 2022 by Christian Beard
This branch downtown Ithaca on state street is the worst. Refused to notarize a document because she was busy. The bank was empty. We were there when it opened. Literally no one was there and notarizing a document takes 60 seconds. Closing our account and taking our business elsewhere.
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April 2022 by Wannakorn Sangthongngam
I made an appointment today but when I was there no one was available to help me or anything .so why I made appointment???
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September 2021 by Jia Zekun
only big bank in Ithaca. Better than BOA lol
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August 2021 by Ildiko P
Beautiful and clean branch only extremely professional and kind employees.
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August 2021 by Aditya Ravi
I stopped by at Chase earlier today to setup a bank account. Sarah helped me with all the necessary paperwork and formalities in creating an account as an international student.She also walked me through the different account options they offer and provided suggestions on what would work best for me. She was extremely patient and made it to point to clarify all the questions I had.Overall the entire process was fairly straightforward and wonderful experience.
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April 2021 by Andrea Jones
Very knowledgeable and helpful staff. Thank you for being open. Parking needs help butvits not the banks fault.
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February 2021 by Todd Saddler
I had a Chase bank credit card for many years. When I discovered that JP Morgan Chase is the worst financer of global warming on our dear planet, I decided that I didn't want to be complicit with my own destruction anymore.I went into our newly openned local branch in Ithaca to bring up my concern and ask that Chase change it's investment policy. I was told that they were not going to discuss this with me. When I brought a petition signed by many local residents expressing our concern, the bank staff refused to accept it.I eventually decided I was going to close my credit card account because I was getting no response to my concerns. They had a security guard at the door to bar me from entering the lobby. Please note that I, and my fellow activists, are absolutely committed to nonviolence and pose no threat to anyone. They told me that even though I am a client of Chase bank, I could not come in to do business, and would have to close my credit card account online.I spent at least an hour on Chase's website; there is no way to close a credit card there. I called the customer service number on the card and there was no option to close an account or to speak with a human being. One day I went by the branch and saw a sign in the window specifically stating that there are credit card services available inside. I did manage to get inside the lobby to close my account. Then I was told that they couldn't do it today because the branch had been closed because it was filled with protesters.We spent the entire day inside the nicely appointed lobby, trying to get a response to our concerns about Chase banks investments in fossil fuels and other projects which are violating the rights of indigenous people around the world. For example, Paolo Paolino Guajajara was murdered after trying to protect his Amazon rain forest home from illegal logging that was financed by Chase bank.While we were in there, I managed to pursuade the branch manager to help me close my account, on the basis that if she didn't, I would have to keep coming back. She was able to use a special code to get someone on the phone that could close my account. I was also able to tell that person why I was closing the account.Eventually, the bank called the police and had us arrested for criminal trespassing. On the plus side, I will say that the bank staff remained more or less courteous throughout. A few days later, Chase bank announced that they were going to stop investing in some of their most egregious activities like drilling for oil in the arctic. Even if they do follow through on this promise, they remain the worst financer of global warming on the planet. I hear that Chase is now buying up stock in fossil fuels, since these risky and unsustainable businesses are going bankrupt because of Covid and the price war.Chase bank deserves to have its corporate charter revoked and its assets liquidated and distributed to the victims of its investment projects. These include many indigenous people, and really all of us on earth who are being harmed by global warming. If you think Covid is bad, just wait until global warming really kicks in. Global warming is not someone else's problem; we are all in the same boat.
