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February 2024 by David Nickell
Excellent staff, extremely helpful, fairly solid selection
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November 2023 by Emely Valadez
I’ve been reading through reviews. The people who leave 5 star reviews saying that they experienced “great service” can you please verify that you selected the correct Best Buy that you visited? I’ve been to the Best Buy in Ithaca many times, they don’t care about customer service—that’s very clearly seen. You’re there to buy something and leave and hopefully not come back for a long time. Employees also look unhappy, I feel bad for them.
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November 2023 by Tamara M
Went on a Monday at 2 p.m. My coffee cup rim was not cleaned well as I noted the taste of sugar in my black coffee before I noticed the rim was dirty. I know, yuk. But the waitress quickly corrected. We just had soup to tide us over. French onion soup was good, so was Italian wedding. Stuff happens, I get it, but just ok. I would try again at either breakfast or lunch, not at an in-between time.
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November 2023 by Amrith Samuel
Dropped off my computer for the screen to be fixed. Charged me 100, notified me a week later that device was ready for pickup. When i picked it up, it wasn’t fixed because they needed additional parts. They then charged me 35 more dollars for doing absolutely nothing
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October 2023 by Adam Schotz
Great place for your home electronics needs. Decent selection. They still sell DVDs (but maybe not for very long, since most people are going to streaming).
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September 2023 by Alicia Warren
Staff was knowledgeable and friendly. Quick to help. Prices were a little steep but not on all products.
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August 2023 by John A. Lynott
Tyler at Best Buy in Dickson City, PA (near Scranton) took a lot of time to explain with a vast amount of knowledge in the videography, microphone and editing spaces!
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July 2023 by BERNARD BOCHENSKI
Several Geek Squad associates helped with a computer issue that I could not resolve. It was both hardware and software related. They did need a couple of days of installation of hardware and testing of the system. Overall, they did do a good job.
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July 2023 by John Nyquist
The purchase part of our experience was very troubling. The delivery and installation was excellent. Be aware of inexperienced sales people and confusing delivery/installation pricing. The sales experience works best at Best Buy if you do your research and know what you want before you go in. Our salesman knew nothing about refrigerators. We bought the refrigerator we had researched and talked at length with our salesman explaining that we needed the refrigerator brought into the house and put in place but did not want the water/ice machine hookup. He told us we would not have to pay the $24.99 installation fee and said he made note of that on the sales record. The day of delivery the delivery guy calls and says there is nothing on record saying the refrigerator is to be installed, only to be delivered to porch or garage, but he wanted to make sure of our needs. He said we would have to pay the additional fee to have the refrigerator brought into the house even though our receipt says DELIVERY GKINSTALL BUNDLE on it. Store supervisor Sabrina Martin, who contacted me via email about other mistakes on their end at point of sale, also says we have to pay the delivery fee since the "notes" from the salesman were vague. The redeeming factor in this case is that the delivery and install by Wyldon and Mike of the Geek Squad was extremely courteous and professional. So, one star for sales and five stars for the delivery/install guys.
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July 2023 by Tony Heher
Excellent service. Have tried to obtain a SIM card at several places in the USA (we are visiting for 6 weeks). 3 different ones have failed.Shaun (or Shawn - not sure of spelling), patiently spent about 40 minutes on the phone to Google to activate a Google Fi card. Thank you!
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May 2023 by KiRa Fritzky-Randolph
Very pleasant and efficient shopping experience. Plenty of products in stock. While they were tidying the shelves, an employee approached me to see if I needed any help. Nearby, an employee was taking a good deal of time helping a customer make an informed decision. As I was checking out, another employee checked on the terms of a warranty with the checkout person to make sure their customer understood their next steps. Online shopping is great, but this experience is why I am grateful to be able to shop in a brick and mortar building.
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May 2023 by Douglas Schoenfeldt
They have the latest and greatest but if you get anything older than a newer phone you have to go somewhere else to find cases and screen protection they dont even carry any of these items
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March 2023 by SingTrece “SingTrece”
I love that the workers are so friendly. They don't follow you around but will definitely ask if you need help and when you say yes they are ready to assist. They also help you find what you are looking for even if they don't have it.
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February 2023 by Cheryl Davis
We called before going so I would know if they had the watch charger I needed. I explained I was 20 minutes away. Got there, and had to wait an hour to pick it up. SMH.
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February 2023 by SJ McCue
I drove nearly two hours to get a protective Samsung Flip case for my Samsung Tablet as the other Best Buy near me was out. I used Curbside Pickup through the app. Pickup was seamless! Quick, efficient, and prompt! I highly recommend it if you do not like going into any shoppes(stores,) etc.