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January 2024 by Cyndy Hynes
After being unsuccessful at getting help on line and phone, I drove to the Ithaca store. Kiersten is amazing. She was able to help me and in a friendly and timely fashion. Very knowledgeable. Also remembered me when I returned for further help the next day.
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December 2023 by Hunter Hamilton
very poor customer service and hostile employees, i went to do a phone upgrade and was met with condescending and disrespectful attitudes. the associate keirsten was incredibly rude and was not helpful at all. i was shocked by the way they treat their customers. micah was very nice though.
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October 2023 by xinqi xiao
Very slow services , no waiting list, make customer very confuse who will be next
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October 2023 by Susan Canfield
Went to the Ithaca store to find a new phone. The gentleman there was very friendly and polite. He helped me find a phone, then totally set it up for me. If I could remember his name, I’d recommend a raise !!
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October 2023 by Laura Donaldson
Switching to the new phone I bought through ATT couldn't have been easier with the help of Jacob at the local Ithaca ATT store. Just a fast and very friendly experience with something that I was having problems doing myself. Thank you Jacob H. and ATT!! Highly recommend.
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July 2023 by Catherine Ivers Norton
Jacob was over the top fantastic, extremely knowledgeable, and very helpful. I couldn’t be more pleased with this experience, and I am so glad I switched to AT&T from Verizon. I love the new phone. Please congratulate Jacob on a job well done and give him a promotion and a raise! The best! Thank you ⭐️⭐️⭐️⭐️⭐️
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July 2023 by Suzanne Feehan
I went to the Ithaca store and my experience was exceptional. Malik, the young man who assusted me was very competent, knowledgeable, and explained things clearly in a language I could understand. At 82 my use of technology is difficult to comprehend but I can learn with someone who is patient and shows me how to do it. Malik excelled in that respect. Courteous and friendly as well. When there was a problem with ordering the manager was available and got us through to resolve the matter. I have been to that store before and the two women were akso helpful
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May 2023 by Be Kind Patient
Very friendly, and helpful. I highly recommendShoutout to malik
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May 2023 by Bill Hulbert
Lines can be very long and so are wait times. If you are paying bills, just send by mail
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April 2023 by Carson Williams
Everyone here was so helpful. They were doing so much to help me save the most money. Like it was their personal mission. Shauntay was her name maybe??? She was wonderful and amazing and working too hard. She should get a giant BIG OLD raise ! She should be the CEO of ATT fr
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March 2023 by Mia Weitzen
Came here to switch my account from post paid to pre paid nothing about it was done properly even had serious service issues afterwards and had to spend numerous hours on the phone fixing everything sad that I have to do the job of the staff
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February 2023 by Douglas M
Kirsten was a great help along with another gentleman. I had purchased some faulty J lab, Bluetooth wireless air pods, I came back to get assistance. They got me a new pair. Got those working and sent me about my way. Great A++++
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February 2023 by Keith Mitchell
Kirsten was a great help along with another gentleman. I had purchased some faulty J lab, Bluetooth wireless air pods, I came back to get assistance. They got me a new pair. Got those working and sent me about my way. Great A++++
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February 2023 by Myles Griffin
We came in for a transfer. Malik was beyond helpful! Promote this man!
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November 2022 by Party Peeps
This store was a pleasure I have never been to any store and got prompt service and everyone was polite full of laughs and eager to help. Kristen was fantastic she helped me get my phone transferred over and help me get my transfer payment to T-Mobile it was just fantastic.I left out a very happy customer and to be honest this location is A 1Keep up the good work sincerely the Highchew guy…lol
