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February 2024 by Osvaldo De Aza Carpio
I want to express my gratitude. They are an excellent company and offer tremendous service. I wrote to them to inquire about a piece and received it quickly in the mail. This shows quality and good service
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December 2023 by Suzan Rose
Truly outstanding customer service. I have been a faithful Pondmaster customer for years, using both the magdrive pumps and the UV clarifiers in my pond. They not only work extremely well but on the off chance that something goes wrong, they stand behind their warranty 100%. And, they recently replaced a part to my clarifier that had deteriorated with age (normal wear), for free, saving me from having to buy a whole new unit. Who does that nowadays?? Danner does, and I'm so grateful!
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May 2023 by Tom Kretzschmar
I have used Pond Master pumps for years in my home Koi pond. They are quiet, efficient and effective. Priscilla in customer service was very helpful when I needed some replacement parts under warranty. I highly recommend Danner products!
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February 2023 by Craig Bowie
Product come broken. Fixed it and the pump is louder then the water. Called to exchange it and got the run around. Don’t waste your money.
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September 2022 by Ann Scholar
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May 2022 by Michael Sylvester
We love all of our Danner pumps! Thank you for the great quality.
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August 2020 by tajinder singh
good place fast load night truck park spot
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April 2020 by David Smith
40w UV sterilizer lasted about 3 months, no response when I emailed, try another one, don’t waste your money here. Should add I bought 2 units, several replacement ballasts over the last 4 years. Poor design or poor quality, don’t buy into the pondmaster UV money pit
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August 2019 by gregg allen
Grace and the secretaries of Danner Manufacturing and the people who work there have the best customer service. They stand behind all their products,and warranties I will only buy my pond products from them
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July 2019 by A Kaplan
Danger stands behind their products and their customer service (Grace) is top notch
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October 2018 by John Doe
Danner stands by their product. We had a pond pump fail while it was still under warranty and they were very helpful and friendly over the phone. We sent in our faulty pump and they happily honored their warranty by sending us a brand new pump.
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October 2017 by Debra VanEerd
I tried to order parts online for my pond pumps. The order did not go through, and I received an error message that it could not be completed. This did not stop the company for charging my credit card. I contacted customer service, rep Grace M advised that my order was never received and my account would be credited if I could provide my credit card statement showing the charges. This was done the same day, then I followed up with a call the following day, also to Grace M, who advised that I should see the credit in a couple of days. A week went by and still no credit. I contacted Grace M again and was ignored. So I had to dispute the charges with my bank to get the credit. To Danner Mfg, how long would I had to wait?
