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“Both clerks were very helpful and personable. I was guided through the process with no issues, and am looking forward to getting my renewed passport in a timely manner.”
“Had a package to send out to a mercari seller and the person there let me skip the line to get out of there more as I already had a label on the package! Excellent service!”
“I want to express my great gratitude to the lady clerk who helped us prepare passport documents yesterday! Thank you very much for your patience and cooperation. She took some extra time to explain us the steps, we went through third party “rush passport”. Clerk explained us step by step what we should do and how to do it. We wouldn’t be able to complete it without her ! She deserves a raise for sure , people like her is a very rare thing nowadays, that makes you still believe in humanity !!!! She knows her job and loves what she does. Thank you soooo very much once again !”
“Went there to submit a passport application. I drove all the way from Brooklyn because the reviews said this was the best post office to go to for passports. And they were right. The ladies were quick and helpful. They took my passport photo and had me out of there in less than 30 minutes. Basically the opposite of every Post Office experience I've ever had before.”
“Outstanding! The passport process here is excellent and completely different from other locations. If you want to receive your passport with exceptional service (which should be the standard at all USPS locations), I would recommend it 100%.”
“Came here on a wing and a prayer to get passports for my children. I noticed a sign stating they were short staffed and were not processing any passports today. I decided to take a chance and ask. I was in luck. Marion told me he could help but he has to take care of the packages and mail first. And if I didn't mind waiting a bit he could help me. I was so appreciative. He was patient and kind. I'm so happy he was able to help us. Great customer service!”
“This is the best Post office in the area. When it is busy, the workers seem highly efficient and are very polite. I always look forward to coming to this post office when I can.”
“Always efficient service. Some people that work here are very sweet, others are less engaging. Sometimes there's only 1 person checking packages in. Hopefully they give their employees hours.”
“Agent at the window was extremely helpful. She answered all my questions about mailing packages in a clear and patient manner. She was also offered me the best option for the best price. I usually dread going to the post office, but West Hempstead is where I’ll be shipping from in the future.”
“I come to drop off packages every once in a while and have had good experiences. My packages arrive to the destination around 3 days after drop off so very standard and professional. The post office is small, but the clerks work very fast to accommodate everyone. I haven't had any issues so far. They have been lovely so far.”
“The postal workers here are always friendly and helpful. My local mail carrier in this same town is awesome and very personable. I have never had an issue/problem with my mail and I’ve lived here more than 30 years!”
“The young lady I believe her name is Gege has 1 of the sweetest most humble soul I’ve seen in a usps locations. She was very humble and professional. Thank you”
“Tania helped me with the passport application for my 5 months old. She was really kind and friendly. Gave me the right information and helped me right away with the application.”
“I would rate my experience more than five stars if I could! Based on the reviews, I was nervous and skeptical about my upcoming appointment. But, this passport office location is top tier and the staff is very professional. And, the on-site parking was an added bonus. I was lucky enough to be served by Gerry who was courteous and patient - he remained pleasant even after having to correct the paperwork a few times! The whole experience from beginning to end was exceptional because of him. Their existing operational process and routines to book/manage passport appointments are impressive and on point! It was definitely worth the drive to this location! Thank you again, Gerry!”
“It's really sad when you see the USPS places get such low ratings. I get both sides of the coin. There are some folks working in other postal offices who are not cut out for customer service jobs.At the Glen Oaks postal office, they have the highest rating I would gather anywhere in Queens. The employees here are amazing. They work so hard and are polite.Just make sure you do your part as a customer following the rules and the transaction should go through easy.Keep up the fantastic work, Glen Oaks postal service!”
“I don’t live in this city, but I called this post office for assistance with a package I’m sending to this city. I didn’t catch the name of the guy who answered the phone, but he was incredibly helpful despite being quite busy. I appreciate that he took the time to help me out with concerns regarding the package while he was busy.”
“This is the 4th time that I go to this place and I always have an amazing experience. The staff are very friendly, especially Ahmani. She's very professional, friendly, kind, knowledgeable and helpful. I got my passport here and she was very helpful. All the time I go here I wait for her to assist me, even if I have to wait 3 minutes for her to finish helping the other person. I know that I can count with her. She should be a manager because she does a great job like a manager.”
“Kalani ( mature Indian lady) was extremely accommodating. I explained to her that the appointments for students are almost 2 weeks away and that will mean that I will have to pull him out of school. She understood my situation and accommodated my son.Tony ( Former Navy) was very professional and had great customer service. Very pleasant gentleman and knew what he had to do.”
“I been here several times and never have any problems, I never seen line more than 2 people, always get good service :-)Post office workers r friendly & professionalI " very satisfied"”
“Post offices generally give me anxiety and I try my best to steer clear of them due to awful past experiences. This time I had no choice as I needed to get my passport renewed and I had to ship out a return. Fortunately for me the staff here (Darvin clerk #38, and Yinney (pronounced Jenny) were actually the friendliest and most helpful post office clerks I have ever met in my life. Darvin even made some jokes that made me laugh and eased my anxiety. What’s more impressive about their amazing customer service is that there were only 2 people doing everything. It was obvious they were understaffed but that didn’t stop them from being nice to literally everyone. I see the post office has improved and I’m glad they hired these two really great people!”
“My mail lady Michelle is phenomenal what a great person she is. Michelle is a caring, professional, dedicated, lovely woman. In my area it’s not safe and she delivers the mail on time and with a smile never has an attitude I’m so grateful she was my mail lady and I appreciate her.”
“I've consistently had great service at the RVC USPS office. The window team is friendly & knowledge about packaging & postal fees. The lobby is clean, air conditioned & well stocked with USPS forms, envelopes & boxes. It also has a self-service kiosk. This is one of my favorite post offices in Nassau County. Thanks! :)”
“Came here to renew my passport as this was the only place that had appointments available. Made an appointment for 2pm and I arrived at 1:57 and was taken care of right away.I walked out the door at 2:15 and everything went smoothly! Staff was super friendly and helpful, no complaints at all. 5/5 stars!Parking wasn't so bad as I went during a weekday afternoon, but I can see how it can get bad on a prime time weekend day.Hope I get my passport soon!”
“I had an unfortunate experience with a package in transit; the package arrived to the branch torn and the contents had fallen out. The agents at the branch were extremely helpful and called me on multiple occasions to explain what had happened. They went out of their way to help me file a claim. Very professional!”
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“I have always found my visit there to be short, and the staff always helpful, and courteous. On rare occasions, when the line is kind of long, it moves along quickly.”