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February 2024 by BK H.
I regret to say that my experience with the South Shore Chrysler Dodge Jeep Ram service department has been disappointing. Despite being promised certain conveniences, such as free yearly inspections and access to rental cars during service appointments, the reality fell far short of expectations. Over the two years of owning my Jeep Wrangler, I encountered numerous issues with scheduling inspections. The first year, I was told they were waiting on stickers, and the second year, I was informed that the new owners didn't have the necessary equipment for inspections. This inconsistency is frustrating and reflects poorly on the dealership's reliability. Additionally, my initial service appointment was marred by the unavailability of loaner cars. When I returned for a follow-up service due to unresolved issues, I was once again told there were no loaners available. Only after expressing my frustration did a loaner miraculously become available. Communication with the service department is another significant problem. It's incredibly frustrating to have to call repeatedly, sometimes for hours or even days, just to get a response. This lack of responsiveness is unacceptable and makes the entire experience even more frustrating. Unfortunately, based on my experiences, I cannot recommend South Shore Chrysler Dodge Jeep Ram for future purchases or service needs. The promises made during the purchase process have not been upheld, and the overall customer service experience has been subpar.
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October 2022 by Robert K.
I went there because the dealership close to me compared to Garden City Jeep and Chrysler. I would have gone there but it was an emergency. The car had no brake, last time I called that place they told me I have to make an appointment or would be charged storage. Getting back to my story, they called me the next day and told me that it was the brake booster and it had to be ordered. It will be in about 2 or 3 weeks it took longer to the supply issues around the world, which is understandable.. 5 weeks later I called and was told it will be in the next day and they will install the part and I'll have the car by Saturday. I and my wife while it was there asked them to check the heat in the car, and my wife was told that they will check it when the brake booster. Comes in. Wasting my time and not having my car they told me that my ac needs refrigerant. I told them when the car was dropped off that my wife had no heat and had to wear 2 coats and a blanket. After the part was installed they informed my wife that the car needed a brake sensor, radiator, water pump and heater core. And they had to contact the warranty company to get authorization on Wednesday and on Saturday no authorization was gotten and nobody had a clue if the car was done, or if the warranty company was called. The service manager stopped taking our calls. We went over his head to the dealership General manager. And low and behold he called us 10 minutes after we left with his boss. DONT GO TO THIS PLACE THEY SUCK WHEN IT COMES TO SERVICE. I don't know how the dealership operates, don't go to their service department
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May 2022 by trimaine i.
I was asked to make this review by Steve, from service department. I am not sure why, knowing that I paid for a service that Jeep did not complete. My blinker is not working, and when I got my car serviced about 3 months ago, Steve informed me that the part for my blinker has not been shipped yet. I was patient because we are still in a pandemic. Steve hinted that it could come in a week or so but did not have an exact date. I continued to follow up with Jeep/Steve and there was no word on the part being shipped. We are now in May, no one has effectively communicated to me where or when this service would be completed. LET US KEEP IN MIND THAT I PAID FOR THIS SERVICE IN ADVANCE. Now when I call, the receptionist "transfers" me to Steve and he does not pick up or hangs up the phone. I am frustrated and close to calling corporate for to get a reimbursement for this. I would like to go to a different Jeep location to get this problem fixed.
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May 2022 by Justin T.
By far the worse dealership on this planet. Took my car there after the intake manifold broke and my engine failed. They had my car for a week before they moved it in the garage. Took another week for a mechanic to look at it , and another week to get parts. I've been asking for a loaner since I had the car towed in and never got one. My car is still there since April 18 and nothing. the parts finally came in and now they have to see if a worker can get to it. If you are such a great service center why are your turn around times to fix a car is so long. every shop keeps a car for a week and done. Spoke to the service manager and he pretty much told me I don't care what you have to say And you only get a service loaner if you make appointments like how do you make appointment for your car stalling on the southern state. Stay away from this place, straight strong arm robbery.
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April 2021 by NeYo S.
TERRIBLE, DISHONEST, POOR CUSTOMER SERVICE, ETC. ETC. I don't even know where to begin. They remove "service" right out of Service Department. 1st time I dropped off my car, they kept it for 4 days without even checking it out. When I picked it up, they told me I had a better chance if I scheduled an appointment. First available appointment with the option of a loaner car was 3+ months down the road. I took that appointment. When I called the morning of, they claimed not to have a record of my appointment or any available loaner cars. You are better off paying for repairs out-of-pocket at your local mechanic than expecting to get any repairs done by them under your warranty.
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February 2021 by Fred R.
STAY CLEAR AWAY FROM THIS SERVICE CENTER Worst repair shop I have ever dealt with in my life. Took my car and said they would call me when they found what was causing the sputtering issue and they did not call. Forward ahead 21 days and I was so frustrated that I demanded they give me my car back so I can take it to a real mechanic as I could no longer pay for a car rental and needed my car repaired. All of a sudden they offer me a loaner car as well as tell me to give them a couple days which I dis and they finally fixed the issue. But when I picked up my car, they gave it back to me with a cracked windshield which I pointed out to them and was advised they did not have the windshield in stocks and have to order it and it will take 2 weeks. Fast forward 2 months and the Manager Mark Hazelwood continues to give me the BS about how thw vendor they use has not shipped the windshield yet but it will be in soon. The cracks got so bad that I had to go get my windshield replaced elsewhere. I WILL NEVER TAKE MY CAR BACK TO THIS SERVICE CENTER.
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January 2021 by B G.
I usually skip the dealership service garages for obvious reasons (such as being lied to, over-charged, and terrible customer service) but I relented and took my truck in for a recall - it took them 15 DAYS (yes, over two weeks after they checked my other issues - key fob and touchscreen. Both of which I declined their expertise) to finally complete the work order...and before someone from there responds; yes, I know we're in the middle of a pandemic, and yes I understand that my vehicle requires a "level 3" technician; but the lack of truthfulness and lack of communication was unlike anything I've experienced. My advice to car owners: try to avoid dealer service garages in general; and definitely skip this one. South Shore CDJR couldn't care less for their customers needs, and lives. Customer service is dead, and they are dancing on it's grave at South Shore CDJR. Names to look out for Terry and Mark the manager. Also the phone receptionist has a wonderful attitude for customer care - meaning she doesn't give a shit either.
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September 2020 by Patrick S G.
Worst Dodge Service Center on earth took 4 months to get my Ram 1500 back and they still didn't find power drain from radio , changed my fuel pump and never changed sensors so service light is still on
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February 2020 by Omar R.
I'm glad I chose these guys to service my car. Took care of every problem I had! Definitely recommend anyone to come here with any car problems. Big thanks to Ernesto & Josh W. For making this a breeze for me.
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February 2020 by Salahuddin M.
I just want to comment on the professionalisms of south shore dodge . I had a problem with my scatpack. To my surprise Sharen Ramlall called me to assure that my problem would be taken care of . She was very friendly and very patient with because of her I would highly recommend this dealership. Next my service writer Eddie Pincro treated me like a valued customer and he was very knowledgeable and answered all of my questions. Lastly I can't forget my main man Louie Machado in parts if you need anything he is your go to guy. If want to feel like a valued customer and have confidence that your car will be taken care South shore dodge is the place to go
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April 2019 by Richard L.
1. They got rid of the Express Lube service whereby you could have your oil changed, along with other minor services, without an appointment. This made it very convenient for someone with a changing schedule to obtain needed service. Now I go to another dealership that has this Express Service (Westbury Jeep, where they even have a never ending supply of fresh bagels, cheeses, danish and coffee) 2. Don't bother requesting a Loaner Car when making an appointment for service. They will take the request but (this is amazing) then tell you they probably won't have a Loaner Car available when you come in. This happened to me twice! 3. Not very customer friendly. 4. Their website still indicates that they have an Express Lane. They could at least modify heir site.
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June 2018 by Leonard B.
I was directed to South Shore by SRT premium care team because my home dealership wasn't getting the job done. I was skeptical at first because this service station is a lot smaller than the other in the area, but my initial service advisor Eddie was up to the task and provided great service and follow up throughout. When I got my car back, it was running very smoothly and they fixed the problem that the other dealership couldn't - a cracked cylinder head. Unfortunately, they caused another problem. After I returned about a week later, technician Joe and manager Jerome told me that the burning oil I smelled was residual and would go away on its own in a couple of weeks. After a few weeks, I called Jerome and he agreed that oil residue shouldn't take 3 weeks to burn off. I made an appointment to drop my vehicle off so it could be re-inspected. This time, I had Andrew as a service advisor. He's nice, but seemed overwhelmed and distracted. I filled him in on all that's happened and mentioned that Jerome should be kept in the loop. After another look, it seems someone forgot to tighten TWO bolts on the engine, causing oil to leak. When they tried to fix it, the bolts broke. They had to order parts, requiring them to keep my vehicle again. This time, they had little choice but to put me into a loaner vehicle. Since they had my vehicle for so long, I asked them to repair a Mopar aftermarket exhaust on my car. The tech told me I need to go to a "muffler place." Please be advised - if you have Mopar parts on a Mopar vehicle, a Mopar-certified technician and certified dealer should be able to take care of it! When I finally was ready to leave, I had to deal with passive aggressive comments from Marcela the cashier, who was annoyed at the amount of phone calls she received from the premium care team on my behalf. I had hoped to connect with Jerome again regarding some sort of compensation for all of this, but I guess he never got the message I left him to call me back. Two stars instead of one on the strength of Eddie alone.
