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November 2023 by Deborah Gonzalez
Not enough tellers, always a wait. Staff nice. But understaffed. Other branches have more help. Lines long.
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May 2023 by Irene Nunez
Bank staff, Please check your drive thru ATM. There's always a card left in the card slot. And please add more light in the parking lot. To be safe. I wish you have longer banking hours. That would be great!
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December 2022 by James Bronx
I went there in an financial emergency, they closed their door at 4pm!!!! and I was there at 4:01....BUT they are not supposed to close until five, the rude manager said it was due to lack of employees!? yet behind the counter was a worker, so I ask here, when does this branch close? and they never answer the phones....
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August 2022 by rosemin maldonado
Excellent service. Best customer service.
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October 2021 by Mejia
Citibank is the worse bank you can get. Shady practices to say the least. USE AT YOUR OWN RISK!
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October 2021 by Aye Boog
Citibank is the worse bank you can get. Shady practices to say the least. USE AT YOUR OWN RISK!
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July 2021 by El_piloto 503
The machine never work they always have a problem either the screen doesn’t workDoesn’t accept cash or checks or buttons don’t workJust went to deposit my check insert the check into the machine outside and it just spits out my card and the machine turns off didn’t even give me my check back. Called the bank and told me I have to wait 9-10 weeks for a investigation Lost a whole week of workIt’s 2021 and they still haven’t changed the machines
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March 2021 by Wale Akinkunmi
I'm not sure about the negative reviews... the only complaint I have was about getting through the phone lines. I called to confirm an appointment but was unable to get through to the Branch Manager Cecile Galvez, left message and she called back and left a message for me. Turns out she hadn't even received my message to her personal line. Either way, the service was outstanding!!! I deposited funds and Citibank was withholding part of the funds (for a week!!!)... I needed the funds desperately and she was willing to go the extra mile and helped me get the funds released just in time. I'm so glad.
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February 2021 by Cptn Aizen
ATM machines aren't always working 100%. It's either they only give out 20s and 50s, or that it's not accepting cash deposits. Despite that it's very convenient and usually isn't crowded.
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February 2020 by Keitora Smith
The manager here is extremely nasty Cecile Galvez ! What happen to customer service ! ? Like she owns the bank herself . Company policy is company policy but I’ve never been to a worst citi bank in America yet .
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July 2019 by Mark Dom
They open a bank account for undocumented immigrants.
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November 2018 by Judith Brown
The teller D. Garcia was very pleasant and excellent customer service. The manager was the exact opposite, quite rude and unprofessional. Would not open an account for that very reason.
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June 2018 by T R
I love the professionalism and quick service at this location, and representative Thomas Revithas always has a smile on his face, he's very polite and pleasant.
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June 2018 by Seth Rizzitano
Poorly designed parking lot. Had to park across the street and walk to the outside ATM
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August 2017 by raul gonzalez
Service is good, but when try to call on the phone is impossible to find anyone, it seems like they transfer me all over the states before they trasnfer me to the Inwood brach, still 3 days later I wasn't able to get anyone.