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September 2023 by Geffen Rodik
Sound-Insight is our preferred commercial and residential security and A/V vendor. They are trustworthy, reliable, and have a good understanding of the latest security and audio-visual technology!
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February 2021 by Ryan O'Grady
Fred worked with me to stay within my budget and got me exactly what I wanted. Excellent customer service, would definitely recommend Sound Insight. Very knowledgeable and didn't try and upsell me.
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December 2020 by Show & Tell With Chelle
Had a Sonos system & speakers installed for the outside and instead of using black wire for the speakers he used white which makes absolutely NO sense because it stands out from the landscape and on the patio where 2 out of the 4 of the speakers are. Those 2 came with black wire (he changed them out for white for some odd reason) We have an issue and tried to get him to come back to fix yet he keeps blowing me off. Does not make good on promises to fix what needs to be fixed. Also AL is not customer friendly, has a bad attitude when you go into the store to try and discuss the issue at hand and both of them ignore requests for the issue to be rectified. Will not be using this company again nor have I recommended them.
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June 2020 by Simeon Weisz
Great shop! Fred knew exactly what I needed, steered me in the right direction & got me the best available deal. Now I have excellent quality sound on my patio- with rich, DEEP bass! If you take your music seriously, you need to talk to Sound Insight. 11/10 would recommend!
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June 2020 by Karma Gonnagetu
Had a Sonos system & speakers installed for the outside and instead of using black wire for the speakers he used white which makes absolutely NO sense because it stands out from the landscape and on the patio where 2 out of the 4 of the speakers are. Those 2 came with black wire (he changed them out for white for some odd reason) We have an issue and tried to get him to come back to fix yet he keeps blowing me off. Does not make good on promises to fix what needs to be fixed. Also AL is not customer friendly, has a bad attitude when you go into the store to try and discuss the issue at hand and both of them ignore requests for the issue to be rectified. Will not be using this company again nor have I recommended them.
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January 2020 by Ron B.
Dealing with Steven Rabitz was not only a nightmare, but a real horrible experience! I am mainly reviewing the 2 channel side of their so called business, although I am sure it carries over to both sides of their businesses. We had a written deal to purchase, with trade, at a definitive date and at a definitive price. Sale was to be made within 6 days with funds wired to Rabitz then meet to exchange our items. Rabitz then SOLD the unit without consulting me to achieve a higher margin! He and his partner Fred did a very unethical transaction and had the audacity to explain that I had not placed a deposit on the item! They could not wait 6 days or contact me PRIOR to the unethical sale! Avoid this business at all costs...
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November 2019 by Brendon C.
Had a Sonos system installed for the outside and instead of using black wire for hooking up the speakers throughout the yard Fred used white and it looks ridicules because it doesn't blend in with the earth. He should have used the black as discussed. 2 Speakers are on posts that rotted out and we were promised they wouldn't rot out. He promised to come replace the posts & keeps being a no show even though day/time frame was set up several times. Also for the electrical wires coming out from the basement through the foundation he never put an electrical cap on it so the wires are exposed as is our basement to critters using that as a gateway. They never filled in the foam insulation he ripped out in the basement to get access to the outside & he said he would. Fred is very unreliable & one of the employees have MAJOR tude! We have been using another very reliable company for all our Sonos/tv needs.
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October 2019 by Jeff Marder
I don’t know where to start ... Fred, Al, Rod and team. I seem to know all of them already like family -) I started by shopping for a new TV , parlaying into a complete system with universal remote ... in our great room (no up sell on their part ). The end result is not only are these guys great at steering / guiding you towards the right equipment ... but their prices are competitive and more importantly, they stand behind their products and service. I have had some adjustments / learning curve with the new system and they are right there to walk me through my difficulties and on sight visits when needed. I recommend these guys highly to anyone , but especially baby boomers like me that need hand holding with new technologies at times lol !!!!
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October 2019 by J M.
I don't know where to start ... Fred, Al, Rod and team. I seem to know all of them already like family -) I started by shopping for a new TV , parlaying into a complete system with universal remote ... in our great room (no up sell on their part ). The end result is not only are these guys great at steering / guiding you towards the right equipment ... but their prices are competitive and more importantly, they stand behind their products and service. I have had some adjustments / learning curve with the new system and they are right there to walk me through my difficulties and on sight visits when needed. I recommend these guys highly to anyone , but especially baby boomers like me that need hand holding with new technologies at times lol !!!! THANKS SOUND INSIGHT !! You exceeded my expectations !!!!!!! Cari and Jeff of Huntington NY.
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January 2019 by Michael R.
I moved into a new house and wanted the new TV to be the best, have Sonos, use the existing sound system built into the home and have a very clean install where I would not see any wires (including the Fios box). I got much more. I got the same or better prices I found on Amazon or Best Buy. I got the owner Fred personally checking out my house and being here for the install. I am thrilled. I like shopping locally and want to support the little guy and some of the other reviews on yelp scared me but that was all bs. I will definitely bring these guys back in for other projects for my audio needs. They exceeded my expectations so much so I had to write this review.
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December 2018 by M D.
Fred takes the prize for the worst vendor I have work with since I bought my house a little over a year ago. Very unreliable the most sloppy worker and a liar. Trying to support a local store to my location so took a chance before looking at yelp, big mistake. Took over a month to get started then over six months to install home theater that was never completed. Fred strung me along breaking promise after promise to finish the job which never happened. Soon as he has your money you are done, he will have no problem screwing you select anyone else for a much better chance. Again... anyone else will give you a much better chance of getting what you expect there are good people out there Fred is not one of them
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May 2018 by Alan Stone
Very Knowledgeable Sales Staff Great Demo - Played me 5.1 Music - WOW
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September 2017 by Ken J.
Stopped in the showroom and was helped by Eric Straussman - Project Manager. made an appointment for him to come by the house on Monday (was in showroom Wednesday). He left me a voicemail message Sunday night telling me he would have to reschedule as something came up. He was going to call me Monday afternoon to reschedule. Never heard from him. Finally reached out to him myself and he will try to get me in by the next week or so. Terrible customer service and absolutely no follow up. Guess you have to deal with the owner because this was a terrible experience. Called a competitor of his, they are coming within 24 hrs of my call to do installation and also give estimate on all the work I want done. All ended up with much better pricing. Sounds Insight lost a large customer. Would never go in there again, not even to use their bathroom.
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June 2017 by Julio Fernandez
Overall great service and attentiveness to detail. Extremely happy with the results and very appreciative of Sound Insight's assistance with my family's home theatre.
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June 2016 by Bill Kelly
I did some research on line for putting in a Home Theater and realized I would be better off finding an experienced person to help me pick the equipment and deal with the actual installation (so that it wouldn't become a 12 weekend-long project). I found Sound Insight and thought since they were local I would give them a shot. I met with Fred Kaplan. After a brief discussion about what I wanted to do, we arranged to meet at the house for Fred to size up the requirements and present a quote. Fred did an excellent job. His pricing was reasonable. (In fact, the projector he recommended was $100 less from him than the price I found on line and the other items were all reasonably priced, as well.) HIs work was fast (one day installation), very neat and the system works great. When he first put in the system, I wasn't available to meet with him and I didn't have the cabinet in place to hold everything. He came back (twice) to show me the system and to help re-setup things when I got the cabinet in place. If you want someone that is very knowledgeable about these systems, can work with whatever budget you have in mind, and is happy to provide after-sales service, you should consider Sound Insight. I would highly recommend them.
