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July 2024 by Nick Sequino
Ava and Alexandra are AMAZING!!! I would highly recommend it, just understand that they won't do the chest or the torso
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July 2024 by d coady
Had one of the best massages I’ve ever had with Miriam today I will be going back
She knew exactly what I needed after we had a brief conversation
I have been feeling amazing all day feeling the effects of the massage
I highly recommend you book her!
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June 2024 by Kailee Adomaites
Just had a facial with Elizabeth and was worst facial I have ever gotten. I’m a college student who only gets a facial every once in a while to relax. Felt pointless laying there as she didn’t extract blackheads, barely massaged face, and left a towel over my face for over half massage! Could have done the facial to myself at home. Very disappointed.
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May 2024 by Ingrid Hrvatin
Facial. Great experience. Highly recommend MaryEllen for a facial at the Huntington village store.
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February 2024 by Dee F.
Expensive and always trying to charge for add on services and products. Good facials and massages
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February 2024 by L T
Excellent massage. Liam was professional, consultative and focused on the areas that I ask for, helping relieve my intense back pain. Highly recommend.
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January 2024 by Suzy P.
Loved going here!! I wish they hadn't raised the price of their membership.
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January 2024 by Louise Brogan
The Management at this location is completely unprofessional. Lauren needs to be trained properly. It's obvious she as no management skills or training.
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January 2024 by Melanie Jackson
I recently had a very unsatisfactory experience with Hand and Stone. As a dedicated marathon runner, I planned my appointments meticulously around three major world marathons, including the NYC marathon. Despite booking months in advance, the facility made errors in the dates, leading to a complete disarray in my schedule.The mismanagement didn't end there. After acknowledging their mistake, I was promised compensation, which seemed like a reasonable resolution. However, this promise was not fulfilled. When I followed up, the staff claimed to have no recollection of this agreement and did not take any responsibility for the error or the unmet promise of compensation.This experience has not only inconvenienced me greatly but has also shown a lack of professional competence and customer service at Hand and Stone. The inability to correctly schedule appointments and the subsequent failure to adequately address the issue is concerning. It reflects poorly on the facility's operational effectiveness and commitment to customer satisfaction.
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December 2023 by Rose Smith
Complete clown show and bully staff at this location. Staff is improperly trained and gives wrong info-does not care about the client. “Manager” Angelica is terrible …Avoid at all costs !!!
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October 2023 by Devreaux Simpson
It was a great first time experience, my wife and I booked our appt and everything went smoothly, highly recommend Cheryl and Joe were great and the staff at the front desk was awesome and welcoming. we'll definitely be back. Thank you for having us
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September 2023 by Gina Anna
Although I really enjoy the services provided at this location as well as other Long Island locations, I’m seriously considering canceling my membership as there subways seems to be a shortage of female providers. Every time I call to book a massage they tell me the next available appointment with a female provider is over a month away. What’s the point in paying monthly fee if I can’t get an appointment? If you work during the day and evenings are your only option, it seems to be a problem getting an appointment.
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August 2023 by Natalie Viegas
I always book my sessions way in advance. I am also a loyal customer who comes monthly to see the same therapist. The spa made an error in reservations and cancelled my session very last minute. They left me a voicemail noting a “schedule conflict” and that my therapist could not “accommodate me.” It was ironic, since they called me the day before my scheduled visit to confirm, never catching that there was an issue. I was extremely upset and the manager did not try to resolve this by offering me some type of incentive for the mix up. If a customer cancels same day, then a session is forfeited, but if management cancels you, you receive nothing? It should have been reciprocated and I should have received a credit.I had to call two different times and spoke to the manager both times. I was offered to schedule with another therapist the day after but I only like to see one particular therapist. Again, I see this woman every single month. It was only when I told the manager that I will take my business elsewhere if I am not rescheduled to see my specific therapist that a spot magically opened up the same day, at a different time. It sounds like they’re playing favorites with certain clients. How does someone go from fully booked to a spot opening up? I am sure a different person was cancelled. Just a game of musical chairs. I am only returning to this Hand and Stone because I truly love my therapist, but management is clearly lacking in the customer service area.
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August 2023 by Gabriella Saltman
A wonderful experience with professional people who know what they're doing! I absolutely recommend this place to anyone who wants a facial or massage clean, calm, and cozy environment. The only thing I find a little weird is the tipping sign - I feel like you're pressured into tipping 25-35% rather than 20%. Seems strange.
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July 2023 by Cory Wright
I would recommend Hand & Stone on Wall Street in Huntington and I highly recommend booking with Alexandra if you have a chance. The first time I saw Alexandra I was having an issue with severe pain in my sciatica. She gave me an incredible massage and was able to really focus on the area. She also gave me some advice on stretching and other things I could do to help in between sessions. After that Alexandra was my go-to massage therapist. She is great at listening to whatever needs you may have and has an energetic and positive personality.
