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March 2024 by barbara s
When you purchase something, check the price online. My mom bought the dress in the store. At the same time price online was cheaper. When we came to the store to ask them to help as , they does not want to talk to us. The manager Jessica was very rude to us. I feel like she doesn’t care about her customers. She was haughty,she turned on her heel and left. I expected something more from the store like saks fifth avenue. Please at least train your manager staff. Specially Jessica!
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February 2024 by Tone-money79
Great shopping polite staff good prices and decent selection I was looking for some things that they didn’t carry and still brought something because of politeness
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February 2024 by Adrienne M.
a few months ago i ordered a gorgeous pink Ganni puffer coat which was on sale. it arrived with a broken zipper, which was literally stuck in the middle of the zipper track and could not be moved up or down. the coat had no snaps or i would have kept it and just not used the zipper at all. i never even tried the coat on due to not being able to get into it. i called to ask for a return label to me mailed to me. they said no. they emailed me the return label so i had to take 2 taxi rides to a UPS store to get the label printed out! very annoying. Then, when i was emailed that the coat was received at their return facility, they tried to insinuate that i broke the zipper! i kept after them and after 2 months i got my refund. but i am 100% DONE with Saks. i will never shop with them again in my lifetime. Such rudeness from Customer Service.
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January 2024 by T Temple
Great atmosphere
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January 2024 by Minorka xo
CUSTOMER SERVICE WAS HORRIBLE . THE GUY AT THE REGISTER SENT US AWAY TO ANOTHER ONE AFTER WE WAITED ON LINE FOR 5 MINS AND HE DID IT RUDELY . THE STORE IS NOT WELCOMING 0 stars
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January 2024 by Gerry K
Nice Dept store.Lots of clothes.
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January 2024 by Crps U.
Customers with disabilities are not wanted here!!! This Saks Fifth Avenue store and Gastronomy Restaurant offer no disability parking at all directly outside the main outside entrance to Gastronomy. The only disability parking for people with handicap parking placards is directly in front of the back entrance to Saks, which is not the most direct or closest route to Gastronomy's inside and outside entrances. Sadly, Saks Fifth Avenue closes before Gastronony closes leaving restaurant patrons with disabilities stranded far away outside -- that's if they can even secure one of the very few designated disability parking spots earmarked for retail customers. Attempts to resolve this problem and create new disability parking spots directly outside Gastronomy have fallen on deaf ears with Walt Whitman Shops, Gastronomy and Saks Fifth Avenue for nearly a year. Customers' safety is at stake, especially during inclement weather and in the evening. When Saks is closed, restaurant patrons with disabilities are forced to park far from Gastronomy's only available outside entrance which faces the parking lot and where there are no designated parking spots for disabled drivers. Saks Fifth Avenue and Gastronomy have, however, made it a priority to designate parking spots exclusively for fuel efficient/alternative use cars directly outside the restaurant's entrance. It does not appear that Walt Whitman Shops and Saks Fifth Avenue are complying with ADA parking requirements since the shortest path to Gastronomy is not by traveling through Saks Fifth Avenue's back entrance, men's and handbag departments. It's by walking outside through Gastronomy's designated exterior parking lot entrance. I implore all customers with disabilities to take retail business and dining to other establishments that care for their safety and respect their challenges. I will no longer support them!!!!
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December 2023 by laura nadelman
Sofia at Gucci was very helpful and accommodating.
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December 2023 by Uz S
Rip off prices
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December 2023 by TJ
Have been coming here with my mom for years always satisfied ?✨
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November 2023 by Carrie B.
this store has the absolute worst customer service! Time and time again they've gone above and beyoned to be comepletley UNaccomodating and rude. Even tbe supervisors are ill equipped to deal with customers. Worst store! Then they have the nerve to say "Can I help you with anything else?" Umm no because you haven't helped me with anything to begin with in the first place !
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October 2023 by RR
Came to return and purchased one item. The associate told me I can do everything with her, and I waited until she was free. There was an other customer went to pick up a different size which I didn’t know, upon her return the associate started to check out my purchase and asked me to return downstairs. I reminded her that she told me I can do the return with her as well, so she agreed to help me with the returns ( I already felt unwelcoming). I offered to wait for the associate to help the other customer first and then do my returns, she insisted to do my returns first. The other customer started to complaint and the associate turned right back to help her. I felt very innocent and it looked like I was trying to cut the line, so sad, that maybe why many of us are purchasing online, so we don’t have to deal with unprofessional customer service. ( I will return online in the future too)!
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August 2023 by Kristen Bradle
Came here to look for a dress. The dress department was an absolute mess. When we asked the sales associate for help she said it’s a zoo and we were basically on our own. Over two thousand dollar dresses were just on the floor. I was so shocked to see this from Saks!
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August 2023 by Chelsea Mars
Saks 5th ave? More like scams 5th ave. I called customer service to place an order because my size sold out online. They gave me issues about using the same promo code I was using online…safe to say I purchased my designer goods elsewhere. Saks needs to improve their customer service. Being told a different size isn’t Eli glen for a promo code is mind blowing.
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August 2023 by Michael Kaiser
Just walked thought here as one of the stores in the Walt witman mall. A bit pricey for me but I like cheap and simple.
