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November 2023 by Carrie B.
this store has the absolute worst customer service! Time and time again they've gone above and beyoned to be comepletley UNaccomodating and rude. Even tbe supervisors are ill equipped to deal with customers. Worst store! Then they have the nerve to say "Can I help you with anything else?" Umm no because you haven't helped me with anything to begin with in the first place !
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October 2022 by Laurie R.
Gucci merchandise is defective there !Beware !Had bag for 3 months and zipper was wearing away fabric next to it, fraying.Offered me another bag of same but didn't feel comfortable about buying same bag again and happening again especially when I was told they would only then send that one out for repair. They refused to give me back my money.I also ran into my neighbor there who said she had the sane problem with zipper and they charged her $140.00 to fix.She wasn't too happy either.Be careful also some bags listed on the gucci website to cause cancer. They say it's for California, because California has stricter laws in place to protect people's health unlike here and maybe other states too.Why would you want to carry a bag that could cause u cancer ?So I said I would get another bag that I originally purchase and she brought one out and the zipper did not close all the way.I also looked at other bags that the zippers also didn't close.Spoke to store manager Caroline who offered me a gift card for the purchase price if the back for the store. Great just what I want a $1200.00 gift card to saks !Also would not give me back my money !So they have the my bag, my money & I have nothing and now I'm waiting on a new bag to come in m...hoping it's not defective or will rip down the road., and the have to be sent out for repair.Last time I spend good money there, as we all know all that stuff u can get elsewhere.SAKS SHOULD BE ASHAMED OF THE WAY THEY TREAT THERE CUSTOMERS. Extremely dissatisfied !
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January 2022 by Zoya S.
Great customer service, really liked the cleanliness and organization very easy to find what you need
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January 2022 by Rebecca S.
Rebecca Shamtoob helped us with all of our shopping needs when looking for our new summer wardrobe. She was a doll to work with and very professional and has a great eye for style!
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November 2021 by Ken L.
Was looking for a specific pair of Louboutin shoes for a holiday gift. Was told by Saks personnel that the shoes were in stock at this stock. I get to the store and the store associate tells me they don't even carry Louboutin shoes in the store. She said she can see "in the system" that another Saks hasa pair. Says she'll get back to me.Never heard from her again. Was impossible to get ahold of a manager. No apology for my 3-hour round trip drive for shoes that never existed in the store.
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August 2021 by Simon G.
It started with a dream.Last night, I dreamt of the most beautiful woman in the universe. She remained faceless, but her aura chilled every bone in my body. She told me we would meet again, but that is would be contingent upon three simple tasks to be completed within 12 hours:1.) I could open this jar of jam right now for her, as women have weak arms (it's one of the many defects of their kind). 2.) I devise a plan to aid her exiled brother in establishing a residence back into the kingdom with a new identity. 3.) I find a pair of Italian leather penny loafers suitable for her seduction. Naturally, I find my way to Barney's on 7th Ave. I find their selection to be adequate. I'm obviously not in the mood to dilly-dally, as the memory of this woman is fading by the hour. I had taken diligent notes on the dream after I woke up in a cold sweat at 3 am, but the human mind tends to deceive us more than the average layperson would like to admit. Upon entering the store, I am harassed by a couple of employees. "Hello, how are you", "Can I help you find anything today", etc. I am visibly irritated as I am in a rush. I ask them where they store their premium penny loafers. This saleswoman seemed perplexed. Not only did she not know where the premium penny loafers were stored, she asked why I was "drenched in sweat". The rage inside me had been brewing for about 45 seconds now, and I was very near erupting at this point. I slammed my hand on the display case next to us and made myself very clear. "I don't have much time. You are wasting the opportunity of a lifetime for me right now. Look deeply at your mundane life, realize that you have no purpose, understand that despite the small slight to your dignity every time you deal with a demanding customer, your existence on this planet is as valueless as knowing where you stock these products at Barney's. Adapt to the situation and find a way to help me."The weak saleswoman is now intimidated. She fetches the "manager" who demands I leave. At this point I have no penny loafers and six hours left. Update: I realize I shouldn't have taken the amount of Benadryl I did. I apologize to everyone involved.
