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September 2024 by Fred L
Definitely one of the better car Dealership to do business with! Friendly.
Professional and courteous.
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September 2024 by Bryan Brazie
The service dept is a rip off took my truck there to be fixed .after a getting a list of stuff that was not needed and did not pertain to reason it was there I refused to have work done. Took to another toyota dealer and the parts were a qtr of what this place wanted. I would give a negative star review if I could
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August 2024 by Kyle Charsley
I have been using Kinderhook Toyota to Service my 2022 Tundra TRD Pro since purchased. I brought an issue to the service departments attention about outside edge wear on my tires. I paid for an alignment then for a second alignment 10k miles later. I continued to have outside edge wear issues. Toyot sent me a letter about excessive outside edge wear. I brought the truck in to receive new tires for excessive outside edge wear. Kinderhook told me I was not eligible for excessive edge wear service campaign. But in the same breath told me my truck failed NYS inspection for outside edge wear. They refused to align my truck or replace my tires as per the service campaign. They told me to buy new tires because they were having a sale ! (Oh how convenient). 7k miles later on new tires and I have the same edge wear issues.
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August 2024 by John Kawa
Wasted my time driving out of my way to find out the parts desk has different hours than the sales department. I don't understand why the parts department didn't let me know the hours were different.
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July 2024 by Evan S
Be careful here. I brought my vehicle in to have some replacement keys made, and somehow during that process my ignition lock happened to reach the end of its service life after they successfully drove the vehicle into the service bay. They gave me a 44 dollar discount off the initial 382 dollar bill. They also charged me 50 dollars for the three original keys I had made, and after testing, they don’t work with the replacement lock. It’s safe to say I won’t be back.
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April 2024 by Joseph Pizza
We bought a new RAV Hybrid today. The staff at Kinderhook Toyota were very accommodating to our needs There was no high pressure applied and assisted us in every way possible. We dealt with Tim who let us through the process. This is our 2nd Toyota and will use Kinderhook Toyota to again
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April 2024 by Vince Szemplinski
Beware
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April 2024 by Brian Gitman
A first time car buyer. I had a wonderful experience. Nathan was my Sales Rep and he was excellent. The process was efficient and while they informed me of every option available and made recommendations I did not feel pressured. I left with my first new car!
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April 2024 by Dirty Water
I vividly remember the process of buying my last car here back in 2017, a used 2014 RAV4 XLE. I remember I walked in mentally preparing myself to do what I call “the dance” with a sales associate. The stressful back and forth negotiations, fighting the pressure from them to make a decision on the spot, respomding to the probing questions like "SO what do you do for a living" in casual conversation knowing it’s just them getting an idea of how much money I had to spend, etc. But to my pleasant surprise, none of that happened. I remember not feeling the pressure I was expecting to feel while talking with Brett. It was so refreshing to not have to deal with the questions and the probing. So when it came time to once again buy a car, I didn’t hesitate to shoot Brett an email. Brett is the exact opposite of everything I hate about car dealerships and car salesmen. He isn't pushy, he isn't manipulative, he doesn't pressure me to make a decision, and he doesn't use those God awful cheesy car salesmen lines like "What can I do to get you in this car today?" People don't respond to those outdated tactics anymore and it seems Brett knows this. Make the customer feel comfortable and the transactions happens naturally. I showed up for a test drive, he threw me the keys and said he'll be here whenever I get back. We talked numbers a little the first day, communicated through email throughout the week, and finally when it came time to crunch numbers and get to negotiations the next week, he was patient and didn't try to sneak things in without me noticing. He didn’t move numbers around to make it look like I was getting a deal when I really wasn’t, he didn’t try to fill silence with small talk while I looked at numbers and jumbled things around in my head. I was allowed to think about everything and I like that. I got a very fair price for my trade-in and I once again felt like I got what I wanted without being taken advantage of. The negotiations went smoothly and the whole process felt laid back, straight forward, and quite frankly, painless. As a customer, being allowed to think clearly and look at options and numbers without the pressure from sales associates makes all the difference in making smart decisions. It’s for these reasons I specifically go out of my way and drive 30 minutes from Albany to buy cars here instead of going to the Toyota dealership just ten minutes from my house. Brett is the only sales associate I will deal with going forward. I bought my last car from him, I bought my new car from him, and I will buy my next car from him. He also receives my referral for anyone looking for a new Toyota. The drive is worth not having to deal with the “Let’s make you part of the family!” dealerships. Every car salesman should be doing it the way Brett at Kinderhook Toyota does it.
I couldn’t be happier with my first brand new car. I got exactly what I wanted at a fair price. Thanks Brett!
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February 2024 by Ed Rozell
Brett A. was absolutely great! No pressure sales. Everyone was so helpful. Will 100% be back. Thanks again!
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January 2024 by Denise Brown
Started out at Toyota in Poughkeepsie and very happy that I ended up at Kinderhook Toyota. They were so pleasant to deal with and couldn't have been more accomodating. Better deal, better service.
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January 2024 by Robert Richard
I like going to this Toyota dealer cuz they don't push you matter of fact you don't really see any of the sales people but I do bring my truck in to have it service there
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January 2024 by D M
TLDR: Kinderhook Toyota restored my faith in car dealerships; provided me with honest, kind, and outstanding customer service; and proved to me that buying a car can be a great experience!
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After connecting with and visiting several car dealerships, I was feeling so weary, overwhelmed, and stressed about the idea of buying my first car. It seemed like everyone had one price online - but another in person, had "just sold the car listed on the website" but had another pricier model I "simply had to see," or was trying to upsell me on nitrogen tires...
Enter Kinderhook Toyota. I read the great reviews, and, even though they were 2 hours away, decided to give them a try. I'm so glad I did.
Brett provided us with honest, transparent, kind, and professional customer service from day one. He explained everything clearly to us, patiently answered all of my questions, and never played any games with us. The car I wanted was available when and as promised. The price we discussed was exactly what I paid. The process was completely straightforward, and I felt so respected and valued as a customer.
Kinderhook Toyota is a family-owned dealership, and it shows. It feels like they truly care about their customers. Brett led the way in providing us with exceptional customer service, but everyone with whom we interfaced treated us with integrity, kindness, and professionalism. Isaac from Financing should also be mentioned: He explained all of my options to me very clearly, made sure I understood everything, but was never pushy. I left the conversation with him feeling respected and confident about my choices.
I recommend Kinderhook Toyota to anyone who is in the market for a car. They are truly a wonderful dealership!
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January 2024 by John Baldino
Kinderhook Toyota is a very friendly and welcoming car dealership my experience with them is excellent
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December 2023 by NABENDHU DEVNATH
Nice place
