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January 2024 by Denise M. Brown
I went to the store at 7am t before work to purchase an Apple card. It must be rung through at Customer Service. Apparently, while the store opens at 7am, CS doesn't until 8am. Ugh...
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December 2023 by Christopher Glover
Love them. The Howard Beach location is always well stocked. The staff there is helpful and friendly. I may be biased since I worked there. (Horrible place to work though)..lol says a lot about the staff. Being able to stay friendly and helpful in that work environment is amazing lol..
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December 2023 by Angela Sparagi
I love shopping at stop and shop i try always going to a new location every time I shop but I do like the Howard beach location only thing I am unhappy with this time around all the shelves was empty on a Saturday! I was a bit took by that bc I know supermarkets do get orders on Thursday’s truck and some on Fridays but either day they usually have things stocked in the back and I know bc I knew someone that worked for stop and shop was a manager so I am a little upset that I made the trip there to see them out of stock on not just one item but half the store and freezer sections so they can do better to stock up for customers. Other then that I like this store bathroom is horribly dirty and has a leak so if you was going to use the bathroom be warned it’s grossly dirty….and would not want to put a baby on the changing table either in there it’s to filthy and unsanitary would prefer a parent or grandparent to change their baby or toddler in the stroller less sanitary worries. That part I give them 1 ⭐️ for their dirty restroom
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October 2023 by Samantha N.
Disgusting treatment by employees. I was just profiled although I come here 2-3 times a week, but it's usually after 7, so these are most likely different and IGNORANT employees. I went to self checkout with my trolley; since I walk here to get groceries. The one attendant with red hair was questioning me about what I was buying and then a blonde woman with glasses came to stand so close behind me that if I took just one step back, I'd bump into her. I want someone to contact me ASAP to make a formal complaint because this is not the first time it's happened. Disgusting.
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October 2023 by John G
Stop & Shop has excellent deals, availability of items, and variety. However, with the exception of the pharmacy staff (who are always very friendly, kind, and helpful) the majority of employees here always appear to be miserable. They are rude, unfriendly, and look as if having to be present at work is a bother.I also cannot stand the way in which the cashiers do not bag items. I noticed that this started when plastic bags were banned and the store started carrying paper bags due to the NY law banning plastic bags. However, I don't understand what that has to do with cashiers not bagging items. I usually make large purchases at Stop & Shop, and the cashier simply stands there twiddling their thumbs while I pack all my items into bags. It is a ridiculous, frustrating, and rude practice.
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October 2023 by Richard McSorley
This Stop and Shop is quite similar to any other location in the chain. It offers the typical Stop and Shop experience, which is neither exceptional nor disappointing.The store carries a wide range of grocery items, and you can find all the essentials you need for your weekly shopping. The layout is familiar, with well-organized aisles, making it easy to navigate. They also have a decent selection of fresh produce and bakery items.One of the positive aspects is the convenience factor. It's a reliable place to grab your groceries, and you can find everything from household goods to snacks in one trip. The staff is generally helpful and friendly, although the level of customer service can vary from visit to visit.In summary, this Stop and Shop is a dependable choice for your everyday grocery needs, offering a familiar and straightforward shopping experience. While it may not stand out in terms of uniqueness or specialty products, it gets the job done efficiently and reliably.
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October 2023 by Matt Doxsey
I’ll try to be as objective as possible with this review, but in my honest opinion this is one of the worst supermarkets I’ve ever had the misfortune of shopping at.Let’s begin.The produce in this store is usually old. Today because I really wanted a salad I was forced to purchase a package of Campari tomatoes, one of only two packages available. Got home to find they’re so overripe they’re inedible, wound up throwing the whole box out. Same goes for the lettuce, old, limp and brown inside, and only four heads of iceberg on display in the whole store. Passed on the broccoli, the heads are in an advanced state of decay, which is the usual case. This store spent a fortune updating their displays which only confuses shoppers who finally figured out the location of items after the last unnecessary update. Oh yeah, and they raised their prices after each remodel. The stores prices are high and then they add insult to injury by selling produce which the majority belongs in a compost pile.Beware of items on sale, particularly in the produce or meat sections. A discount usually means the item is about to spoil….or already has as I’ve discover several times.I’ve been buying groceries at this location for decades, back when waldbaums first built the joint, and in all these years I’ve never seen things this bad. They need to “remodel” their senior staff and get some employees who care about the quality of the items you sell. I don’t mind paying inflated prices but coupled that with a poor selection and old food? No way. I’ve had enough and will be doing my shopping elsewhere even if it’s an inconvenience to have travel to do so. For the record, I’ve been to other stop and shops, and they’re in complete contrast to the Howard beach location. The HB store needs a complete revamp of its staffing and practices that goes way beyond putting up new displays.Until they do so, do yourself and your families a favor, shop elsewhere.
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October 2023 by BeautyfulB Mee
Fantastic customer service environment is beautiful everything that you need very clean very very clean definitely would be coming back to shop Thank you stop and shop a lot pricey!
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September 2023 by Emma Reynolds
I made a quick stop to grab juice and chips. They have a decent selection. The cashier was nice and greeted with a smile. It was a pleasant experience. Highly recommend it for grocery shopping!
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August 2023 by Manuchca Alcime
The very first time I shopped there, it wasn't a good experience. There are good products for sure but the service is different for some people, once you have to check. I'm not sure I'll go back tĥere. ?
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July 2023 by ki ki
Went to buy a balloon for the kid today. After settling the account, the staff at the door took the initiative to say. Do you need some more air for the balloon? It doesn't look very full. I said that would be great. Then she went to get help. I didn't have to wait long but the staff kept telling me that someone was going to be here in a minute. But the helping colleague never showed up. Finally, we have to walk to the supermarket to find her! And she just stood there! Her attitude was not good after meeting her! Although my English is not good. But I told her my balloon needed more air. And I thought their staff would have communicated well before. But the employee just asked me in a very arrogant manner. What do you need! What do you need?! Then she led us to the cash register and spoke to the clerk at the door. Balloons are so good that they don't need to be inflated! The staff at the door was helpless. I'm angry too! We were still holding the baby and carrying shopping bags, and she was just empty handed and arrogant.So she can walk out without having to wait and wait and go find her! So she knew what the customer's needs were! I thought my needs were easy. I don't think it's unreasonable to ask for more air. As a staff member, her attitude and actions make me feel very derelict！This shopping experience still makes me very unhappy! Although this supermarket close to home! But I don't think I'll go again!
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July 2023 by Sondra Young
I've always had a positive experience at the Stop & Shop supermarket on Cross Bay Blvd in Queens. It is always clean and organized. The employees are courteous and helpful, and I'm always treated with respect at the service desk. I have found that any problem I may have while shopping is resolved with a smile. In all honesty, other stores should take heed of this store's management and work ethics. Keep up the great job!
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July 2023 by Maria Valenza
The woman, Stephanie, at the pharmacy is one of the nastiest individuals I've ever dealt with. Terrible customer service. Very rude and disrespectful. I had given her a call back following a rude voicemail she had left me. On that call, she refused to let me get a word in and hung up the phone on me as she spoke over me the entire time. Not sure why I called back expecting different behavior the second time, seconds later. She wanted to be heard but did not have any care for what I had to say. This was all due to miscommunication as I was told a prescription was being mailed to the pharmacy which ended up not happening, so I will be dropping off a hard copy later today. All she needs is the hard copy (which I guarantee you she will be getting without a problem), but apparently that entails nastily asking for it when my husband has been away for 2 days since picking it up and I am at home with a newborn, hence have not had the chance to go drop this off, as it is apparently so very urgent that it required her being disgusting about it. Please do something to bring some happiness into this woman's life so she doesn't have to go in projecting her misery unto others. Absolutely disgusted and will be happily taking my business elsewhere since stop and shop can't keep their "professional" employees under wraps.
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July 2023 by Susan Morrissey
Since reopening, it's been difficult to find what you need, though as time goes on becoming more familiar. The staff are professional, friendly and helpful. The Pharmacy staff, Stephanie, Jennifer, Erica and Lisa are the greatest. Karen, Prince, John and others at the store are top notch too. I just want to add that HAPPY EMPLOYEES make happy customers. Treat your staff the same way you would like to be treated.
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June 2023 by Jasmin Amely
I use this Stop & Shop regularly. I always find it organized and stocked. I actually came here to review because they helped me put together a fantastic Father’s Day bbq for my very deserving husband. I found these prepared shish kabobs the Saturday before the big day. I had worked all week! I was exhausted but really wanted to do some thing for him. These came out great! I was able to get everything done and relax! Thank you!
