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September 2024 by melissa
The team at monro is always so pleasant and professional. Tom is always my go to guy because he takes the time to explain what is wrong with my vehicle and what he plans on doing to fix the issue. Even when they are busy they seem to get me in and out without any problems! Awesome shop!
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August 2024 by Greg Sikosek
Always friendly and efficient. All three family cars have been serviced there for five years.
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July 2024 by Jeff McDowell
Thanks as always for everything, Tom and team!
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July 2024 by Mikaela Bautista
The guys were nice and quick
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May 2024 by Snatched Weave
I’ve been going to Monroe Muffler for almost a year now, and I wouldn’t trust anyone else with my car besides them! Quick service and very friendly staff! I recommend Monroe Muffler to anyone who brings up their vehicle troubles!
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April 2024 by rose craig
Monroe in Hornell ny is truly exceptional service
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March 2024 by Danaisha MCManus
The guy at the front was very nice and got the job done. I highly recommend ?
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March 2024 by Sharon Olter
Their very professional…I did a walk in and had an appointment date set up within minutes…when I arrived for appointment they had my car in right on time…I would recommend Munro to others…thank you…!!!
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February 2024 by Junjun Ding
I went for car inspection. I was informed that the brake rotors, pads, and brake fluids all needed to be replaced. The estimated cost was around $1000. I've replaced all rotors, front pads, and front calipers a few months ago so I knew they were in good condition. The owner then said replacement of rear pads needed to be done to pass inspection, costing around $300. I was told the thickness of rears was only 2mm but he refused providing the details on paper. I declined the service of cause, and got home with a failed inspection and $21 down in the drain.I quickly replaced the rear pads at home. One of the rear pads did wear faster than other pads but not even close to 2mm. Other pads looked in great condition. It costed me $30 on parts and 20 minutes.I definitely won't come back for anything.
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February 2024 by P cirino
Good service
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November 2023 by John Potter
WHAT A JOKE !!!Completely disappointed in the online appointment and customer service!I made an appointment online for two tires and a front end alignment. The appointment was verified by email and by text. I drove an hour to the appointment facility, to be told that the tires were not in “stock”. Nor, did they have “anything” in the size for my vehicle (245/75/17). I was told they would need to be ordered and it would be three days before they could honor my appointment.What a total waste of 2 hours of my time!(1hr to the facility, and 1hr return) Before sending the appointment confirmation they could have a least verified availability, and contact me that services would be unavailable!As stated above WHAT A JOKE!!
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October 2023 by Stacey Hiller
Huge thank you to the young man at the front counter! We were visiting the Finger Lakes and heading back home to Ohio when I ran over a shattered deer antler. I called Monro Auto a few times with questions about my flat Subaru tire. Long story short- he worked me in, fixed my flat tire, got it back on my car and we were able to make it back home! I wished I had his name- didn’t get it - but I am so thankful for his professionalism, being understanding when I was overwhelmed & getting my tire repaired so we could get back on the road!! 5 stars to this guy!! Thank you!
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September 2023 by Garry Dixon
OUTSTANDING CUSTOMER SERVICE. I highly recommend this shop if you are in need of their services.
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September 2023 by John Penrose
Tom was outstanding- thanks for all of his help.
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September 2023 by Clayton O'dell
Very helpful and a pleasure to have them work on my vehicle
