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April 2024 by Anthony Palermo
Excellent Post Office. I’ve always loved the USPS and very happy that this town has a great one. The self-serve kiosk is a huge advantage and allows shipping and stamp purchase 24 hours, in addition to it being a nice alternative at busy times or when in a rush. It’s a dated building, but the main purpose is utility and not a beauty contest so that’s certainly no deterrent. The staff is excellent, particularly Rebecca and Robert, after Jose retired being long-standing customer-focused friendly staff member. In a small “downtown” area of the hamlet of Hopewell it’s conveniently located. Always happy coming to do business here.
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February 2024 by John Adams
Bad. Waiting for large package from amazon. Paid almost $30.00 for delivery. Why Amazon gave package to post office is crazy. Driver went right past my home and noted driveway not accessible. Not a leaf, driveway clear. Called main customer service and they said driver should have drove down driveway as long as there's a turn around. Advised drivers not allowed to back up .have a large circular exit. A tractor trailer truck could exit. Had to go to post office to pick up and wait in long line . No reason for lazy driver to make incorrect reason.amazon drivers , ups all deliver to front door.. no snow clear driveway. false statement made.. Will complain to seller's about paying for expensive delivery charges and not get a delivery. I am not one to complain.
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December 2023 by Geoff G.
Post office is like the Bermuda triangle. Packages go there then disappear. Staff are incompetent and should all be fired.
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October 2023 by MD Serg
I have never experienced a incompetent post office in my life. They can never get a simple stop mail request. My mail gets delivered to other people's address. I constantly get other people's mail. They should have a place for zero stars.
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September 2023 by Norberto Aquino
Always losing my outgoing mail.
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August 2023 by Elyse Abbruscato
The workers here kept the line moving very efficiently and were very helpful when it was my turn. They do the best they can with limited staff and are hard workers!
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July 2023 by pneuman71
Extremely Disappointed with Passport Services at this Post OfficeI had an extremely frustrating experience with passport services at this post office. Despite checking the Department of State website, which clearly stated that the post office had walk-in hours on Saturdays from 10-10:30 am, my family and I arrived at 9:40 am, only to discover that this information was completely false. This false information not only wasted our time but also disrupted our carefully coordinated effort to manage the logistics of getting passports for our family of four, including our kids.To make matters worse, when the post office employee finally opened the door at 10 am and realized why we were there, he displayed a blunt and unhelpful attitude. Instead of apologizing for the inconvenience caused or attempting to assist us, he simply stated, "We don't do that here." I expressed my disappointment in a disappointed tone, explaining that the Department of State website clearly indicated otherwise. Unfortunately, the employee's response was to direct me to contact the post office supervisor. This only means wasting more time reaching out to someone who probably won't care and won't take any action.This entire ordeal left me deeply dissatisfied with the level of service and professionalism at this post office. It is unacceptable to provide inaccurate information on the Department of State website or to dismiss customers' concerns so callously. If the post office cannot offer passport services on Saturdays, they should promptly remove this option from the website to avoid further inconvenience and disappointment.In my opinion, the post office should take immediate steps to rectify this situation. They could either update the Department of State website with correct information or prominently display a sign at the front stating that passport services are not available at this location. Either option would be preferable to the current state of affairs, which can only be described as a complete failure in providing reliable passport services.I strongly advise others to explore alternative options for passport services and avoid this post office unless they enjoy wasting time and dealing with unhelpful staff.
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July 2023 by A. Cee
I wish I could give 0 stars. I just left to drop off two packages (already paid for literally just needed to hand it over to be scanned). Rob is never pleasant but today he gave the most rude and disrespectful service I have ever encountered. I knocked on the window at 9:52 because it says the time I can do that is from 9:45-10:00 and I had no greeting or anything just “is that drop box full?” And I said no but I needed the package to be scanned now as I have scanning deadlines. He told me it would be scanned from the drop box and I said I needed it scanned now and that the window says it’s open at 9:45 to take my package. He literally slammed the window in my face and sarcastically said “have a nice day”. I have never been so disrespected as a woman from a man. Absolutely disgraceful this post office needs to train this worker in basic customer service skills. It is unbelievable the hiring pool would put such a miserable, disrespectful person in to work in a CUSTOMER SERVICE Related position. Awful just terrible.
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May 2023 by Andrew Fisher
The staff is excellent. Very helpful and do a great job keeping the line moving. This is the only post office in the surrounding area I would recommend.
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March 2023 by Michele
This place takes for-friggin ever. The carriers do not honor any requests as I have repeatedly requested that my packages be left and they never do! If I am forced to go to post office to pick them up then they should have a designated line for package pick up.Worst post office ever! Claim delivery attempts are made on Sunday at 7am which is a LIE, claim slip for pick up was left which is another LIE! Truth is no one attempted delivery, you didn’t even take package out of post office.
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February 2023 by Bob S.
I was in the neighborhood and had a card that was going overseas and wasn't sure if it had enough postage. It did. I was in and out in minutes. Fast and courteous service. There were a few clerks behind the counter; more than most Post Offices around here. The place is clean and organized. When I read the other reviews I guess they went on a on off day. Let them go to a P. O. in the City and see what really crappy service is!!!
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December 2022 by Maryanna Shocker
I shouldn’t even give this one star. Two separate incidents where a package is said “delivered” and I never received them. I’m out the money for both items. If a packages didn’t fit I the mailbox the postman won’t get out of the truck.
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November 2021 by jannet paulino
This Place is horrible. Robots would do a better job.Very rude staff everytime ur called next someone at the window has a horrible attitude, as if they had a bad day.
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October 2021 by Kenneth Feltman
Very slow, alot of attitudes and one maybe two windows are open at a time. Mail carriers mess up deliveries often.
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September 2021 by M R
This is the worst post office I’ve ever encountered. They are all rude and have a bad attitude. The drivers on the route are lazy and leave packages at the mailbox in rain. They don’t walk to your front door and are completely lazy. The absolute worst people I’ve ever met.
