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August 2024 by Vincent Verno
On multiple occasions, the person driving the recycling truck proceeds too quickly and does not empty the entire contents of the can. When I called to report this, it’s being marked down as a missed pick up one in fact somebody needs to address the root problem which is the driver proceeding too quickly. On multiple occasions, I have had to call and wait sometimes until the next day for them to come back and empty the rest of the can.
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July 2024 by George Castrissiades
There should be a free drop off service for monthly paying customers. If you have a single cardboard box that doesn’t fit in the cans, it’s $20 to drop it off yourself. I don’t find any solution where “just pay more money” is the only option to be acceptable.
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July 2024 by Susanna Reinhold
I just want to say thank you to Scott for reaching out to me. His call resolved my issue with ease. He must care about Royal Carting and their relationship with the community. I felt so relieved that there is one less concern on my list that is taken care of. Thanks again Scott.
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June 2024 by Paul Ro
Easy to get rid of your waste materials. They will help you dump your waste.
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April 2024 by Greg Brescia
We just moved to the area and are using Royal Carting for our garbage and recycle. They made the process incredibly easy to sign up with them, which was all at a reasonable cost. I’ve already ventured out to the facility to dispose of recycle materials and the folks at the facility were incredibly nice and helpful. Thank you very much for making our transition very easy for our family. Highly recommend.
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April 2024 by caitlin service
Can your company to pick up trash bin full
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April 2024 by James M
Reached out twice for a quote, only to be told they don't service my area, which isn't true.
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March 2024 by Luis Daniels Tejeda
Hello, I would like to know if there are vacancies available to work in the company, I am available to work
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March 2024 by Donald Kiernan
Royal Carting you have everyone’s email & phone number
It would nice to let us know pickup was changed to to Bad weather
Due to high winds garbage cans are getting tipped over
Oh by the way
Black dry pavement is not an excuse not to pick up garbage
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January 2024 by Kayla Lloyd
Great family-owned business!
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January 2024 by Cassandra Abt
Always does a great job and when helps us out when we forget to put the can out, Christina in the office is the nicest too.
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January 2024 by Hilmi Salameh
They drive like crazy in 15 m/h facility and won’t spare 1 minute to move a truck out off the way of the bin?Garrison NY.
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January 2024 by John Goring
My husband and I have been a customer of Royal Carting for over 30 years and never had a complaint until now. We contacted Royal Carting a week prior to our delivery pickup to have our garbage pail wheel repaired. A week later, after having the pail dragged down our over 250 foot driveway as discussed, pail was not repaired or replaced. Called the representative again and she was VERY rude. She told my husband that the pail should have been down two day's prior as the driver starts at 5:00am. She NEVER indicated that the pail should be down two day's prior to pickup. "If" she said it had to be two day's prior my husband would have certainly made sure it was down the over 250 foot driveway two day's prior! My husband said to her that he is a senior citizen and he has cancer. Her response was extremely rude and said that WE have to follow the driver's schedule. Wow!! So I called back and said to her this is unacceptable as to what was explained and now she changes her directions saying it should be out two day's prior as the driver starts his day at 5:00am! I said to her that my husband and I are senior citizens and that he has cancer and cannot drag the garbage pail back up a 250 foot driveway and then drag back down a 250 foot driveway again!! She said to me well that's how it's going to be fixed, period! So I asked to speak to her manager, Dawn Emory and I left a lengthly message. The manager never responded to my message. How terrible people are not making considerations for other people who are in need. I'm very, very disappointed with Royal Carting and if they respond to this review, TOO LATE!!!
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January 2024 by Anthony Deez
Excellent service
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January 2024 by Tim
Always Professional and Great service- happened to see this just this week on Thursday and and was happy with the outcome- so wanted to give credit to the professionalism I saw in action. A piece of cardboard box fell of the truck as it was loading my recycling bin up. After unloading my bin, the driver stopped the truck got out and threw the cardboard back in. This is a small thing but it isn't too. I'm sure the need to finish a route makes that all to easy to skip. Thank you Driver > Happy Holidays and thanks for being awesome!
