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July 2024 by Jhordane McNab
Giving this place a 1 star because it is an actual operational branch. But boy could they make you not want to bank with Chase in totality. Much better off at the Fishkill location 12 min away. Although this branch is 2 min from my house the customer service is AWFUL. Were they trained at all? Does it require no experience working with people to work here? Also to note NONE of their amazing reviews are from less than 4 years ago.
The associate that sits in the second seat from the right is most likely who all of the more recent reviews complaints are about. Just her facial expression is enough to turn you off from the place, but don’t you dare approach her for assistance because she would never even acknowledge you until she feels like it. This morning the bank was empty, no customers inside (1 at the atm outside, 1 at the drive up atm) and it is the responsibility of the associate inside to assist. When I came in for an envelope, I looked around first if they were available without having to trouble the lady at the desk, they were not. I was not aware she was assisting the man at the drive through because she was simply sitting at the computer. She saw I was on the line and coming to her desk, she didn’t even ACKNOWLEDGE ME. An easy “One moment
Please, I’m assisting this customer then I’ll be right with you” which is the most BASIC customer service skill. Finally I asked if there was anyone who could pass me an envelope ( a task requiring 3-4 seconds of time), she said no and passed
Me an envelope to which she then explained she’s helping the man at the drive up atm and she’s the only one up there. Now being the only worker there does not excuse your lack of professionalism or ability to do a basic function of the job. Avoid this place. Actually the ATM, when working, is a far more pleasant experience than
Interacting with the folks inside.
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July 2024 by Melvin Martinez
Atm always broken or not working, maintenance man shut the atm off as 3 people were waiting in line to use it instead of waiting for us to finish. Left the machine completely useless. Whole branch needs a refresh as it's the only chase in the area.
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July 2024 by rusty spoons
Dealt with multiple rude and unfriendly tellers at this location.
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June 2024 by John Cox
Customer service is abysmal. Three bankers sitting around doing nothing instead of helping the one person looking to open a new account. Same thing happened to a relative a few months ago after endless solicitation to move his business checking account over to Chase. As a finance professional, I’m embarrassed on the branch manager’s behalf.
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January 2024 by K T
Don't just avoid this branch. Avoid this entire bank. Useless customer service. Unhappy employees. Stupid policies. I'll be closing my account shortly.
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January 2024 by K
Don't just avoid this branch. Avoid this entire bank. Useless customer service. Unhappy employees. Stupid policies. I'll be closing my account shortly.
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November 2023 by Christine
Need to hire trustworthy employees. Severely lacking professional etiquette.
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August 2022 by Nyes Rodriguez
Staff is very helpful and friendly.ATM machine at times has issues accepting cash deposits but if you try again ? it usually takes it.
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January 2022 by Everything Ella
I just setup a business account in the beginning of December and already have had problems with my bank account. The customer service times are always over an hour and I’ve been trying to contact this branch for the last few days and they do not answer the phones. I initially decided to be a Chase customer because of the incentive they were offering for new customers. But it is not worth the aggravation. I will be cancelling my bank account.
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December 2021 by Edona Maisonet
Wow! Brett was super kind and very helpful. This was the best service I have had in a very long time! Thank you Brett!
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November 2021 by Fiona Santoianni
Steven helped me with a situation that had me scared and nervous. He was knowledgeable and calm. Kept telling me everything was going to be ok and he was right.
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June 2021 by Donna Torrisi
Horrible service. 5 people in the bank working. No one available to help. No customers in the bank.
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December 2020 by Kevin
Friendly tellers and let me cash a Chase check without having an account there, and without charging a fee. But since I don't have an account there, I cannot comment on how well they manage their clients. They do have a drive thru but this location could use an update/renovation.
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March 2020 by Kevin Fitzpatrick
Friendly tellers and let me cash a Chase check without having an account there, and without charging a fee. But since I don't have an account there, I cannot comment on how well they manage their clients. They do have a drive thru but this location could use an update/renovation.
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March 2020 by Richard Gustin
What has happened? When a local bank won't take CASH from me to deposit in my friends account? I was told I need to go get a money order for a deposit? $few hundred Really?
