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October 2023 by Mason Muthig
Very very bad service, communication and overall business. Lost my car. Saying my car is at one location but it’s at another and doesn’t tell me till after it was paid for. Was supposed to drop my car off at a mechanics and never did. Did not notify me it was not dropped off and still in their possession. Then charged me an impound fee to “store” it when it wasn’t even supposed to be there to begin with. I didn’t even know they still had it until I contacted the mechanic it was supposed to be brought to and they informed me it had never been dropped off. Money hungry and basically scammers.
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September 2023 by Keith Willis
My wife and I wanted to thank Eric for his kindness and professionalism in helping us. We were a good distance away from home and he came and took care of the problem with our car in a matter of minutes.
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September 2023 by Kate C.
since it won't let me reply, I would like to say that I'm not sure why you feel it necessary to blatantly lie. I was in communication with several representatives from gieco, as well as the gentleman that handled my case in our area. they told me exactly what was happening. The bottom line is bald hill damaged my car. I have attached a photo of the vehicle immediately after the incident in question. The wheel was clearly only flat, and the bumper was only slightly dented. Still completely in tact and attached to the vehicle, before you mutilated it. This was not a hit and run incident. My husband bumped into the light pole going a few miles an hour as he swerved to avoid a car that was speeding through the parking lot. He wasnt even going more than 10 miles an hour. So for my car to be left mangled after your company handled it, and then refused to release my car after not dropping it off to the car dealership, which does in fact have a body shop! as I have worked with them for over 7 years. Your company is a scam. And you sir are a liar. Have a great day!
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July 2023 by Barbie
Do not use this company. $250.00 flat rate towing charge plus a $150.00 dolly charge. $430.00 for tow 10 miles away. If this company does tow you, check the towns law to be sure they are following them.Service: Car towing
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July 2023 by Corryn Schenkel
DO NOT USE THIS COMPANY, I CANNOT STRESS THIS ENOUGH. IF YOUR CAR IS THERE AND BILLING TO YOUR INSURANCE COMPANY , GET IT OUT ASAP!!!I meant to leave a review a few months ago , saw their truck on i490 yesterday (I feel bad for the poor souls that will now deal with them) and it reminded me to.They will charge your insurance company INSANE holding fees for an unsecured lot (I have pictures!!) and ridiculous towing prices. Im talking close to $6,000 for a less than 30 mile tow and 5ish night hold (they wouldn't release my car!!!)This company has insurance fraud written all over it. BEWARE
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June 2023 by Jim Helling
Needed to have a shed moved from Farmington to Bristol and they did a great job. Eric was very knowledgeable and was easy to work with. Great experience from start to finish.
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May 2023 by Neal N
Terrible. Charged me over 4k to replace a clutch. Now the car makes a creaking noise. He also reinstalled the steering column off centre and so his 'fix' was to disable the steering warning light which means that I also lost my cruise control. I've taken my car back to him twice and he insists that there's nothing wrong.Service: General repairs & maintenance
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May 2023 by John W
We just had service performed by Bald Hill via ***. These professionals went above and beyond to provide awesome customer service. They provided outstanding support and solved our problem. I wish I could give them a 10 review - 5 just seems too low. Thanks to Bald Hill and I would recomend them to all.
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May 2023 by John W
We just had service performed by Bald Hill via ***. These professionals went above and beyond to provide awesome customer service. They provided outstanding support and solved our problem. I wish I could give them a 10 review - 5 just seems too low.Thanks to Bald Hill and I would recomend them to all.
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April 2023 by Adrian Thai
Do not use.. I paid and they were not going to drop my intill my son called me to verify I paid ( there office knew it was paid). Very unprofessional also the highest tow rate around... scum bags...
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April 2023 by Traci Gruschow
Waited 3 hours for AAA service call for a battery. Kept showing an arrival time then changing it to 25 minutes later. I ended up calling AAA back and requesting another company as Bald Hill Automotive is unreliable.
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March 2023 by Ron Barone
DO NOT USE THIS TOW COMPANY!!! THESE PEOPLE DO NOT FOLLOW New York State TOWING LAWS!!! My wife and I went to the Naples Grape Fest a year or so ago and we parked on the side of the road on 7 Elizabeth St (we've been parking that same spot for 23yrs) we came back from the festival in a 2 hr period and our vehicle was gone!!!!! As we stood in the middle of the road in shock a walking neighbor told us that the car was just towed by Bald Hill Automotive!! He told us that "Bald Hill Towing is a very shady towing company". Long story short a young couple had just purchased the house next to the road and they thought they owned the side of the road and the road itself obviously they did not know the.. "right of way".. laws in the town of Naples........, Bald Hill SHOULD HAVE KNOWN THAT!.... Very SHADY!! We had to sue the home owners and won back a $430.00 towing charge!! My wife and I live 93 miles away and are in our 60s, this incident was very traumatic and inconvenient. This disrupted our whole weekend , this should have NEVER happen!! THANKS BALD HILL TOWING!!!Service: Car towing
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March 2023 by Kate Chappell
On November 6th 2022, my car needed to be towed for a very minor reason. It had a flat tire. Gieco arranged for my car to get towed, which happened to be through bald hill automotive. This was at around 8/9pm in fairport ny. They had strict instructions to drop off at chevy farnsworth in Canandaigua ny. However around 10:30pm I pulled up my cars gps location, and it was leaving the city of Canandaigua. I called several times with no answer, trying to get an explanation as to where they were taking my car. Eventually someone answered the phone and said it was after hours and to call in the morning. I explained they were taking my car without my permission somewhere other than the dealership. They told me to call in the morning and refused to tell me where they were taking my car. After many times of calling back after being hung up on, the woman told me the name of their company. And then hung up once more. After calling gieco, they were able to call the company, and get information, that baldhill was keeping my car, and wanted money for storage fees and additional towing fees. Bald hill was already paid for the tow job to take my car to chevy, which they refused to do. Gieco ended up paying them an additional almost $2000.00 just to get my car released and dropped off at the dealership, as baldhill would not release my car. Baldhill caused additional damage to my vehicle as well. They broke the entire right tire off. I am not looking for compensation, as unfortunately gieco had to deal with them and pay them directly. I am looking for them to get shut down, so this does not happen to anyone else! Even when I called the sheriff department, I didn’t even have to tell them the name of the business, as they said they have heard of this company doing things like this often. And knew exactly who I was talking about.
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February 2023 by Kerry Lanning
Thank you! The gentleman that helped with my spare tire Saturday was awesome! Thank you again!Services: Auto tire replacement
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January 2023 by Craig Harkness
Wife's car broke down and had to be towed. We live 2hrs away. They repaired the car and were very fair on their price. Treated us as one of their local customers.Thank you again.Services: General repairs & maintenance