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August 2024 by Royce Calavera
My roadside assist deployed Bald Hill to tow my large truck. My situation was high stress, and I'm thankful that everyone I spoke with from Bald Hill was patient, COMMUNICATIVE, and informative (to someone from out of state). Thanks for your help.
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July 2024 by John Kemp
This company is possibly the worst I have ever tried to deal with.... their turnover rate with mechanics is dreadful. I had the gent behind the counter tell me they have been padding the invoice whenever they needed something to bill.... The parts shop is town has a running joke about their incompetence and my truck.... This is a 1988 F150 with a 302CI engine. It's NOT rocket science! I've called and stopped by more times than I can mention. The response it always the same. "It's not my job" call or come back later.... They apparently were busted by AAA for double billing as well.... To be clear, my truck is in PIECES and has been exposed to the elements for over a year now..... It hasn't been moved in months! All I'm asking is for receipts and them to pay for reassembly to the condition that I brought it to them.... Even THAT was rejected by the last person I spoke to..... I was told they have about $300~ into it... I said fine, I'll PAY.... Show me the receipts.... HEMMING AND HAWING.... Then no response again and another month lost... The last I heard was they now was $1800~ for work that was never done and the truck is STILL torn apart and in pieces........ STEER CLEAR OF THESE PEOPLE AT ALL COSTS!
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June 2024 by Jeffrey Robinson
Last minute service performed to satisfaction
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June 2024 by Sal
Great experience. Allstate dispatched them for roadside. The gentleman repaired my tire in my driveway in no time at all.
Courteous, prompt, good quality work at very reasonable pricing.
Thanks for coming all the way up to Penfield at 7 am.
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February 2024 by Stacy Russell
Avoid this place.
I used this company to tow a vehicle to my home, booked through my insurance company. The agreed upon job was to tow the vehicle from where it was diabled, to my home a half mile away. The owner, Eric agreed to the tow with the above instructions. Once he put the vechicle on his truck, he refused to take the vehicle to where it was supposed to go and instead drove it 15 miles away to his shop. I called him immediately after I found out he was not taking it to the residence and he said he needed to "write up a bill" and get paid by my insurance company before he would release it. I asked why he needed to have the vehicle at his physical location in order to write up a bill. He said he used "specialized" equipment and needed to write it all up. Again, I asked why the car needed to be at his shop to do that. He then screamed at me on the phone stating his kid was home sick with a fever and to leave him alone, then he hung up. The police were contacted that same day and my insurance company contacted him as well. He lied to the police and said my son, who was at the scene of the disabled vehicle when it was put on the truck, said that he could take it to his shop. He also told them the shop was closed for the day and I had to get it during regular business hours. I don't know what in the Wide World of Insurance Fraud is going on with this person and this company, but I do know it was a huge mistake to have this company tow my vehicle.
Apparently, this company is pretty well known for being dishonest. From what I understand, they tow to their shop regardless of instructions to then charge exorbitant lot fees and other "specialized" charges. I wouldn't recommend this company to tow anything. Ever.
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January 2024 by Idris Smith
Great service, needed a unique issue looked at and they were really personable.
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January 2024 by Josie Stirpe
A man in a Bald hill Automotive truck tailed me and my family on the highway, was swerving in and out of lanes and off the road, almost hit a semi, then proceeded to try to run me off the road with the back of his flatbed trailer. 0/10 driving skills
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January 2024 by Steve Durgo
Honeoye, NY is a pretty isolated place... Having said that, Bald Hill Automotive is one of those islands in the sky. Good, competent folks who can address your vehicle's mechanical needs.
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October 2023 by Mason Muthig
Very very bad service, communication and overall business. Lost my car. Saying my car is at one location but it’s at another and doesn’t tell me till after it was paid for. Was supposed to drop my car off at a mechanics and never did. Did not notify me it was not dropped off and still in their possession. Then charged me an impound fee to “store” it when it wasn’t even supposed to be there to begin with. I didn’t even know they still had it until I contacted the mechanic it was supposed to be brought to and they informed me it had never been dropped off. Money hungry and basically scammers.
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September 2023 by Keith Willis
My wife and I wanted to thank Eric for his kindness and professionalism in helping us. We were a good distance away from home and he came and took care of the problem with our car in a matter of minutes.
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September 2023 by Michael Young
Great service, great people.
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September 2023 by Matthew Brubaker
Timmi is a hard work and fare
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September 2023 by Ronnie Q
PLEASE READ Scam of a company if you value your car and your money go somewhere else for your needs and save yourself you've been warned
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September 2023 by mark phoenix
Great place to spend an afternoon
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September 2023 by Kathleen Koster
Fast efficient service
