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March 2024 by dutch steffen
Always get my car in and out with a good job done.
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March 2024 by Leah Farrington
Wonderful people. Great customer service.
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February 2024 by Emily Brookmire
I recently had a flat and requested help to get my spare put on so I could drive to get a repair. AAA called upon A&M to help out. Brandon from A&M showed up within record time and put my spare on. The next morning after "repairing" the tire at a separate facility, I had another flat. Brandon again came to help out very quickly and was very helpful to suggest a few places to get my tire checked out/order a new set. Thank you for your help!
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January 2024 by Courtney Henderson
We had Brandon as our towing service represetative and I could not have been more happy with the experience! He is such a sweet human, very thorough with his explanations of what he's doing - even from the intial point of contact to let you know how far out he is. He was very kind and patient with me (which was appreciated because I knew/know NOTHING about cars, so when he was asking questions about the vehicle to ensure safety and protocal was followed, I couldn't immedietly give him answers and he never once made me feel inadaquate or ignorant. I really can't say enough great things about him. The tow truck was nice and warm (much appreciated on a January night in New York!) for me to wait in while he got the vehicle loaded up! Getting a car towed is never the ideal situation, but I will always recommend A&M Towing because of Brandon's above and beyond customer service!
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December 2023 by Josh Jacobo
Trash services they were called for a tow refused to put the vehicle on the truck convinced a young woman it would be fine to run a vehicle without coolant and still contacted insurance for the cost on the tow without doing a single thing absolutely ridiculous poor poor service start legal actions for damages cause by inbred tow driver
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December 2023 by Cynthia Rowles
The young man who came to tow my car was very professional and polite. He got the job done in an efficient yet unrushed manner. Wonderful service. I couldn't have asked for anything better.
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November 2023 by Matthew Longfellow
Got my Carco photo inspection through here for my insurance, they were the only place that was available to do it within 24hrs of calling, I had only 2 weeks to do it. Make sure to call and set up a time with them. All of the companies in Rochester that do Carco inspections did not have openings for about 2 and a half to 3 weeks out. These people were fast and very helpful.Service: Vehicle Inspection
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November 2023 by GreasersInkNY
I had a tow driver cut me off brake check me then flag me to follow them (assuming they wanted to fight me) extremely dangerous and unprofessional just on my way to work in Medina
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October 2023 by Patricia Crandall
Wonderful service, completed in a timely manner, cost close to estimate.
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October 2023 by Pamela Brower
They are wonderful. Great customer service.
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September 2023 by Brett Bynes
I dropped my car off for a transmission replacement/fix, and the entire process took 2 months before I got my car back. There was little to no communication as to what my car needed, or where it was in the process, or how long it was going to take before I could get it even looked at, or what parts it even needed in order to be fixed. Every time I called, they didn't know who I was or what my problem was, what my car was or what it was in for. One time I would call and they would say it was a simple fix, shouldn't take no longer than a week. Week after I called, they said that it was an entire transmission and I needed to replace. On top of that I needed to source all of my own parts, transmission included. Even though I don't have connections to where I could find one, I was doing most of the legwork in order to find the parts to repair it. And then when they finally got around to repairing it, I asked them if they could repair my brakes as well, they said yes, but never did. And to top it off, the transmission issue isn't fully fixed.
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August 2023 by James Manno
Great shop great people the owner tony knows what he's doing
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August 2023 by Jeffrey McDonough
Transmission line came off on vacation. Tony’s guys towed my truck to a ford dealer at my request. They put lines on and fluid and found I needed a replacement transmission. Well over 5000. Tony had my truck picked up taken back to shop ordered all the parts and put it back together. Saved over half. Not mention his shop is in Holly NY i live in ohio. Tony worked with me and brought my truck more than halfway to help me out. That is while still saving me over half. I have nothing but good to say about Tony and his shop. Thanks again TonyService: Transmission
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August 2023 by Cody Hovey
I Worked for A&M for several years, I fell in love with the job and stopped to help even if I wasn't working in my personal trucks.
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July 2023 by Judy S.
once again. triple a told them to come tow us. we were about five miles from them. triple a called us told us they were are on their way, we get a phone call, we will be there in an hour. last time it took them two hours . not wanting triple a to recommend this business. takes their time to come and help us. will be calling triple a about this monday. we got our nephew to help us with his trailer. going to buy a car trailer next spring. this shop they keep sending out keeps delaying to help us.