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March 2024 by Ravin Autar
Thought I sent the wrong package. Called and helped me over the phone. Excellent service.
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January 2024 by Krystal Marie
So other know how good it is to use ups
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January 2024 by Donna Fazio (Donnare)
Quick & easy
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December 2023 by Jason Green
Friendly service. Extremely helpful staff.
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December 2023 by Toni Billings
I use this UPS frequently to ship out items but I went there a couple weeks ago to ship glass and had themPackage it and it went to my destination in pieces. This week I paid an extra 15 dollars to have them package my glass items and the person assured me everything would be ok because an I paid for fragile packaging and they can even put fragile on the box. Again my package was delivered broken and in pieces. Be wary when shipping fragile items.
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December 2023 by Shauna
cool store, I get all my stuff done here.friendly staff. the old guy was funny and helpful.Ill come back again.clean too.
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December 2023 by Cody Ung
I came in to ship a package recently, and an associate named Rachel tended to my needs. She had such a polite tone and was very patient with me and didn't make me feel rushed. I felt very welcomed with her.
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December 2023 by Jace Liam
Please go here for all returns or shipments all the workers here have amazing patience and are just lovely with help. A girl named Rachael helped me the other day with some Amazon returns I didn’t have my QR codes she helped me find them and scan them all and then helped with a difficult shipment she handled it with care and patience she was a superstar and a lovely person thank you so much
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December 2023 by Alyssa Crespo
Went to send back a package when I went there the only girl that works there apparently said it would be cheaper to wrap it yourself. So I did that went back today she told me that they can’t send it back like that after telling me it would be cheaper to wrap it up myself. I had to get a box anyways that cost me more then the item. Unbelievable.
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December 2023 by Edwin A
5 dollars to print out the label which is already prepaid ?? ridiculous have to come another day with my own printed label. Never use UPS if you can avoid it just go to USPS
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October 2023 by Tina Contrada
The employee that helped me at the Holbrook UPS Store was very kind & informative. He made everything go smoothly. He did everything quickly, but I did not feel rushed at all.
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July 2023 by New York Number
My recent experience at the UPS Store in Holbrook, NY was a sad one. I brought an Amazon return and I had not sealed the box with tape. I did not realize I had to do this. I was told to pay $2.50 but instead I went home and did it myself. The owner of the store was a disappointment. I shared that never in all my times going to a UPS store was I asked to do this. Good customer service would have been to say we will do it this time but know going forward you will need to do this yourself. I would certainly have made sure to never return with an item not sealed. Instead I was lectured that I did not follow instructions and wanted a free service. If as the owner and manager customer service is not a focus then I am concerned not only for his business but I am embarrassed for UPS. Do yourself a favor and go to the Sayville store. Great service there.
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July 2023 by MR JACK
Went there 07/20/2023 8:35 in the morning to mail two Amazon returns. Both reps greeted me with a warm "good morning". Was out of there in less than three minutes, great job!.
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June 2023 by Kenny Bautista
Went in to send a package via UPS, brought in my own label and tape, I purchased one white med/large envelope to send my package. I didn't ask for a receipt only to be environmentally friendly and plus it's UPS a had my code I could track my package via the web, two days later its like it hasn't been sent. I called the UPS store there response was everything was and has been picked up; to this day my package seems to be in limbo. ALWAYS ask for your receipt when sending a package, it's the only proof you have. They did give me a receipt for the envelope I purchased maybe that will help...
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June 2023 by Ray Pabs
Watch out when returning Amazon free refund packages at this locatin. This store charged $6 to return my Amazon prepaid free package. I forgot their excuse for charging me but at the time, I was in no mood to argue or call customer service for assistance. I just paid the money to be done with it.
