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March 2024 by Margaret Lambert
I've had nothing but good experiences at the Costco Vision Center, Holbrook, NY. Both the optician, Dr. Minkoff, and all the staff at the center were gracious, smart, and helpful.
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March 2024 by C Welinder
Could not understand those <= 3-star reviews -- Costco Optical Department at Holbrook is one of the best in Long Island in my 20years+ glasses purchase experience. Manager Nancy is the best in fitting all sorts of glasses/frames including progressive glasses. Had fairly bad experience at the Nesconset store -- none of the staff/manager there are trained well to fit/recommend frames for my family (of four). If you experience discomfort with your glasses/frames after repeated adjustments elsewhere, try Nancy at Holbrook to see the difference.
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March 2024 by Gail Aliffi
The only way I can reach Costco to find out if they had a specific product was through the optical department. The lady attempted to help me, but was unfortunately unable to find the product. I was trying to locate. She did pass me to a representative that could look at my product, which, as it turns out, they no longer Carry. Sucks for me. They no longer carry it, but thank you Optical for trying to help me and passing me along when they couldn’t.
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February 2024 by Joyce Curran
I got an appointment for Dr Horowitz for the following day. I had never seen her but she was outstanding! She gave me a thorough exam and was very knowledgeable. I highly recommended her if you need a vision exam!
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January 2024 by laura hingle
If ZERO was an option that would be my rating. I had an issue with my recent order and no one from the optical dept picked up a phone for 2 days. The email address is not working properly. Emails bounce back. The main number finally connected me to Jen who was extremely snarky and condescending after I waited two days to speak to someone. I HIGHLY recommend you go anywhere else than to the Holbrook Optical Dept.
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July 2023 by Alexandra D.
I tell the lady at customer service I'm waiting for my bf to walk in with the ink we have to return. Okay. No doubt.I park myself to the side. He shows up and she walks away from the desk. Now there's a lady behind us. No urgency to come back. She's not far from the desk but she just had to waddle over to her friends at the door to say whatever. The other lady who was busy with a client finishes up & calls us next. 2 seconds she's done. The neglectful lady lets out a miserable "can I help you" to the next woman on line. Thank g d we didn't get helped by her. We do our shopping. Get to self check out. There's 8 items. We pay & make our way to leave. Everyone at the front is busy with a customer so we make our way passed them. One of the ladies who was double teaming a customer with her work Bestie grabs us and says "you have to check out! I was helping with-" I don't care lady just check the receipt. Excuses only sound believable to the people making them. She marks the receipt gives it to my bf and then continues to rescan the cart. I pause and look at her. She's still counting. She says "why are you looking at me like that" so I just walk away bc we already have the receipt. This lady has the audacity to continue to try and provoke me while I'm leaving "WHY ARE YOU LOOKING AT ME LIKE THAT?" Clearly loud enough for me to still hear her. So I turn around and I yell "KEEP COUNTING." & walk out. What in the world did that lady think she was going to do? She's neglectful of her position & dying to get back to her little convo with her boyfriend at the door. She's all huffed and puffed because I LOOKED at her while she was still counting. Maron. I get it. I'm young and tattoo'd. I MUST be stealing & ready for a fight. This fake LI Mob wife needs to hold off on the Costco cakes if she really thinks she's going to "do something". Read it and read it again Jane Doe. There's a reason you're self loathing & pushing that shit onto other people. I'll be in Riverhead. This location has always been trash. Can't even turn into the damn place off the highway without a written will. Thursday Morning 7/13 -- 10:22am - 230 202 9 702 - Watch your employee at the door disrespect clients simply because they're disgruntled.
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May 2023 by Bola James
Poor customer service, only fair one is the African American man. The women are not ready to help you select a frame, ignores you and the skinny one is racist. The selection is narrow and outdated. Costco used to have good brands and extensive selection not anymore. The major thing is the lackluster attitude to work, turn lights off at 5:40pm because they want to leave! Hours was supposed to be till 6pm.
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March 2023 by Jas R.
I've been shopping here for years but might change that after my recent visit. I went to pay for my items and something rang up incorrectly. I politely asked the staff member to correct it and after checking they said it had been labeled incorrectly and they wouldn't honor the labeled price and gave me an attitude.
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December 2022 by Jackie S.
Left my credit card at home and the girls at the customer service desk were so helpful in showing me how to shop by adding the card to my app, so I wouldn't physically need it. Store was clean and organized. I always love going there. They have it all!
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November 2022 by Vanessa S.
This one star rating is not for this particular store but it IS for Costco as a corporation. Sam's Club and BJ's allow you to see the in-store prices online. Costco does not. I'm not driving an hour round-trip only to find out that the same item was cheaper at one of their competitors. I'm sure this is to prevent people from comparing prices ahead of time, but as a consumer, that's exactly what I do. Definitely won't renew my membership.
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October 2022 by Barbara B.
AMAZING! I found my amazing adult diapers extra care!! I was so happy and my kids got free pizza there too! Costco is my to go place for groceries I found all my candles here and im so happy with my new candles and kitchen equipment! so happy!
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August 2022 by Andrew Blum
Nancy and Maria in the eyeglass section are fantastic.
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April 2022 by Tori F.
Love Costco. Clean, organized, consistent staff and low turnover. The parking lot is more like a Parkway, so be careful not to get mowed down. Love the produce cooler- tons of fruits and veggies at reasonable prices. Live on their hummus, avocados, and egg whites with pesto sauce! Hard not to leave without a vanilla cup to share. I pay to have the Executive membership and get % back on my purchases. My % this year scored me enough to buy a new tv but cashing in my % certificate!
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March 2022 by Sharon J.
We shop here often, especially for our dogs we have 4 so bulk really comes in handy. Let's not forget the bake goods, everything is fresh and bake on the premises.
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March 2022 by Giselle C.
Arriving into the parking lot today my husband noticed he forgot his wallet at home so I called the store and they said it was fine that he could get a temporary card for today's store visit. Since this had never happened before we went to where merchandise was being returned and I asked the young girl where to go and she pointed "over there". I looked and the amount of people on a Sunday that are there is crazy! I looked at her like she said two heads because I had no idea where to go. Then she said "stand on the line where all those people are" so my husband, my two year old, and myself (39 weeks pregnant) stood in line where everyone was getting their receipts checked because that's where it looked like she was pointing to. As we approached the older women with black short hair (up to her neck) who was also wearing glasses and has bangs, who saw we were clearly next to go to her completely ignored us. I started to talk to her and she was still ignoring us until I started waving at her. I asked her if this is where we went to get a temporary Costco card. She said "no you have to go member services" and I told her the young lady told us to stand here I'm not sure where member services is.. she said "it's right THERE. That's the member services line. I'm not a line. Do I look like a line to you?" And she rolled her eyes at us. I was so shocked at how she spoke to us as if we were stupid. We LOVE Costco we have never had a bad experience with an employee there until today. I told her thank you and went to go stand at the correct line. As we were waiting on line, she was talking to the gentlemen next to her (also checking the receipts) about how she has to keep doing things that "are not her job" and complaining about working there. Being a customer you do not want to hear that and it's something that should be kept private not for the whole world to hear about how much you hate your job. The Costco at this location is amazing but that one employee really put a bad taste in my mouth. I don't think somebody with that attitude who doesn't want to help out a customer should be working there. When we left and had to have our receipt checked I tried so hard to avoid going to her but of course we got her. She didn't even check our cart she just put a line on the receipt and let us leave. What if we had stolen something? Are these the type of people you want working for your company?
