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August 2023 by Bruce M.
If you need to get hammered or nails or a barbecue grill or a lawnmower or if you need more wood or possibly even some paint, Lowes probably has what you're looking for. Plus they give a military discount that's awesome for those veterans that did their service for their country. Way to go.
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August 2023 by Eric S.
The absolute worst service. Do not recommend using their carpet/flooring installation crew. We had an appointment scheduled from 1-4 on Friday with no call prior to the appointment. The crew shows up at 10:30. They contact me and I let them know my wife was 20 minutes away and they said they would wait. My wife shows up 15 minutes later and they've left and won't pick up the phone. I called Lowe's and they said that they "might call you back if they have time today". What a joke. We decided to cancel everything and go to a company that actually takes care of their customers. They need to realize people take off of work go around their schedule. Terrible service, Terrible experience.
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July 2021 by Richard G.
this has to be the WORST experience i ever had. first they say they only have a white stove in stock, can deliver in 3 days. i call on 2nd day because i haven't received any e-mails, they tell me its back ordered?? WHAT? i tell them change it to beige and I'll wait. i ask about my central a/c they said was shipped, they tell me it to is back ordered?? i canceled the a/c . i get a call saying my stove will come at end of month and they will call to let me know what time. the next day at 11 am a truck pulls in my driveway the 2 guys come to my door and say they are here to PICK-UP a stove?? the work order says pick -up only???? they search the truck and have to take my word the ge is mine,lol, highland lowes should stop giving the managers heroin for breakfast---NEVER AGAIN, HOME DEPOT IS MY ONLY SUPPLIER NOW, and now i find the oven door lock is broken
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April 2021 by Wayne Dameon
Clean location, usually not too busy.
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March 2021 by Carl D.
I've been standing in an aisle for 20 minutes. No one will help us get a box from an overhead storage area. Everyone is passing the buck. Worst customer service ever. Hi
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June 2020 by Tina Roy Lindhe
I ordered a stove more than 30 days and still waiting sent 4 emails and phoned customer service via the 800-number and after 48 minutes on hold I hung up
I still don’t have my stuff and no one will answer my emails and I don’t have all day to sit on the phone as I work all day
I wish somebody would message me back or read the Facebook private message I sent so that we could discuss this issue I haven’t had a stove in my house for three months.
So upset and I’m getting ready to take further action.
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May 2020 by Emily B.
Absolutely horrendous customer service. Crystal, the Assistant manager, basically hung up on me when I called to ask about the return policy. She repeatedly told me "bye, bye, bye, go to Kingston, go to Kingston".... absolutely baffled by this level of unprofessionalism and saddened to know people are not being kinder in this time!
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September 2019 by Shaun M.
A few friends and I had to move a piece of furniture last minute and since Lowe's was open later and close to us we decided to check out their loaner truck. Upon entering at 6:45 we learned that the truck had to be returned at 8pm rather than their closing time which is 10pm... and that's understandable, but I still don't fully understand the logic. Apparently though, however, one of the people behind the desk told my friend the police would be called on us if the truck wasn't back by 8:15. When I heard that I decided to tell my friend it would be best to leave because even from the beginning it seemed like they didn't want to lend us the truck. I'd recommend going to Uhaul which we did and the process was much easier and little less aggressive. People behind the desk were nice enough but Lowe's appears to be very strict with a policy that isn't clearly stated.
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July 2019 by Joe G.
Only place I ever shop for home needs. Even give us veterans a parking spot ! - wish they hadn't done any with online vet discounts but I guess people took advantage.
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June 2019 by P S.
Be wary when shopping this location. Apparently, management does not properly train their employees about issues they should have knowledge of. We went in to order an air conditioner because there was no way to order online at home and get the 10% off veteran's discount. After being shuffled to different employees, we were told to go ahead and order it online at home, there is no online ordering in the store. We were then told to bring in the receipt and they would deduct the vet discount from the amount owed. Took the receipt in today and was told that they could/would not deduct the vet discount and that yes, you can order in the store online. An employee went to the manager to explain what had happened, and the manager would not honor the promise to deduct the discount. Don't think I'll be shopping at this location in the future since they don't stand behind what they promise. I'm not blaming the employees, this is an incompetent management issue.
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May 2019 by Sunny C.
Lots of parking here. My friend and I decided to go plant shopping since I was up in New Paltz visiting her. It was super quiet because we came on Easter. I'm surprised it was even open. She had to look for wire for a project and I got a golden pothos, which is thriving. Product placement here is good too. I found the little plant containers and fertilizers/new plant seeds that I wanted to start my summer vegetable garden. There were so many house plants to choose from here. We weren't really offered any help, but I guess we looked like we knew what we were doing. Both my friend and I found what we needed.
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May 2019 by Jennifer T.
Very clean location. Lowe's has a large variety for all trades. We went in for a few very specific items and were able to get the assistance we needed from a fee associates to find it. Everyone was very friendly to us and we had no issues. One of the associates, who asked if we needed help, did not know where the item was we were looking for, but took us to an employee that was knowledge on that item and told us exactly where to find it. This is a good hardware store that covers many needs and from what I saw the prices were reasonable. I would visit again.
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September 2018 by David W.
They do an okay job for most projects, and highly recommenced over Home Depot. As long as you know what you're looking for and have done your research ahead of time, it's a great place to shop. All departments are most knowledgeable and very helpful with most projects
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August 2018 by Kathleen K.
If you need to purchase tile or flooring, definitely ask for Mike. I give him 5 stars but the problem comes when your items need to be delivered. I placed the $1000 tile order with Mike with my cell phone number. Somehow in Lowe's system, this phone number was not given to the delivery company. After waiting all day, we were told the delivery company was at our house but no one answered the house phone. We don't use our land line except in emergencies. Only use my cell. I had it with me, no calls. Never heard a truck. No one knocked or rang the bell. I was watching triplets but was situated, with my cell, to hear a doorbell, knock or call on my cell phone. Of course, after arguing with Brian, the delivery manager, we were told Lowes would try to get the company to return but was never called back. When we called the delivery company, my husband requested they come the next day at 6:30 when he would be home. Of course the next day we were notified they would be here between 10:30-12:30. This is no way to keep customers happy. If Lowes wants my biz, they should tweak their delivery program to highlight the phone number they are given from the customer for the delivery. Did not care for the run around and aggravation that ensued.
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May 2018 by Adriane C.
Poor customer service skills. The staff member was more concerned with taking his break then helping the customer. He literally left for lunch in the middle of helping me. Talk about rude. I come to pick up my email order after having both a phone confirmation with the 800 # and an email telling me I can pick up my order yet it's no where to be found. He was so lazy and nonchalant about looking of course he couldn't find it plus he had lunch on his mind only it was clear. I waited over 25 mins while another associate looked in the back. He never came back. Then I finally left and called the 800 number again on my way to dinner reservations to multitask after wasting time for the lax service at Lowe's. The store told the 800 lady they found my order after I left of course! lol. But I was not going back and made arrangements for my boyfriend to pick up the merchandise because I had not very nice things to say to the employees at this point. This all happens after Lowe's cancels my one item and never tells me til only one item shows up on my front porch. Their excuse was the phone number was incorrect, maybe it was but they sure had my email address right. No email to inform me only one of the two curtain rods were coming. Why would I only want one rod? They wouldn't match otherwise. No common sense or curtsey is what I experienced with this Lowe's. I was offered 10% off my next purchase but I deleted that email because I rather give my money to a company who appreciates my business and has better follow through. So take your own chances but don't say you were not warned.