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February 2024 by Kenneth T.
Ive been a member for over 13 years and have had every product with them. Found out they were charging 50% more than any other car insurance company and when it comes to renters insurance, they will run you in so many circles to avoid paying you and once you finish running through all of those circles, they give you impossible tasks to further prevent paying you. Canceling all products with them and going elsewhere as I don't trust them at all anymore
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February 2024 by Thomas C.
I'm a USAA rental property insurance customer but I probably won't be for much longer. One of their agents named Todd has been so rude to me that even if USAA insurance weren't a defective product, I would still want to avoid being a USAA insurance customer just because of Todd's personality. He is my assigned adjuster for a broken window that he believes is not covered by my plan, based solely on two photos I provided to him. Since one of the photos shows a crack in my drywall, he is stating that the window must be broken due to underlying structural issues with my building (and therefore not covered), but he refuses to actually show up at my building to properly assess and document this. He also is refusing to send over a local adjuster to properly assess and document this. When I asked him about this over the phone, he condescendingly replied: "What do YOU think caused the window to break?" I replied "I don't know, I'm just a random person. Isn't it your job to determine this?" This made him even angrier and more dismissive toward me. I frankly find his behavior so toxic that even if he did agree to show up and properly assess the damage, I wouldn't want him in my house or anywhere near me. For this reason, I hope USAA sends a different adjuster to assess the damage. I've been following up with his supervisor, Christine, but it seems Todd has directed her to ignore my outreach. I've reported this situation to the NYS Dept. of Financial Services.
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January 2024 by Angry C.
USAA: There UNTIL you need them. I was rear-ended a week ago. Calling up the number on my insurance card, I was unable to get a live person, just a computer. I just wanted to know where to take my car for repairs. The automated system sent me a text to a claims website. I filled out a claim, and was given a claims adjuster and a phone number and extension. When I dial the number, I get a voicemail for someone named Maritza, who makes clear her working hours. Any other phone number has not led to a live person. Live chat from other departments have just referred me back to claims and Maritza. Twitter referred me to Maritza's extension when I started hounding them. But I still haven't talked to a live person who can tell me where to take my car for repairs. USAA won't even have to pay for anything on my claim, as I was rear-ended, yet they have put up such a wall that it would have clearly been better to go ahead and handle this without them. USAA was known to be a member owned, member focused organization. I have been a member for 17ish years, and had a very different experience early on in my membership. Somewhere between the Gronk commercials, BCG and Mckinsey executives, and inflating executive pay packages, USAA has betrayed their members and values. Congrats on destroying USAA, assholes.
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September 2022 by Chris Chic
USAA, We take care of our nations veterans….except when the veterans have issues associated with war. Then we deny you and your family life insurance! Thanks USAA!
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January 2022 by Roslyn Dyer
Customer service has always been fantastic to me. Auto claims have been handled quickly and to my satisfaction.
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July 2021 by Alice F.
Great bank if you have a problem you can wait 90 minutes on hold for a representative Or- you have the option of having them save your place in line to call you back then 100% of the time you get an alert that the call could not go through to you while ALL. Other calls have no problem. Used to be a great financial institution but now it's total CRAP!!
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June 2021 by Doreen M.
Warning - READ THIS and BE WARNED!!!! USAA are thieves!!! Plain and simple, the short story is they robbed me!!!! Since January 2021, I have been trying to get my money from a Savings Account and a Checking Account, that they closed without my permission. These accounts were closed and I was notified by mail that they were closed for "inactivity" past 75 days. Each had over $100 in them, and the letters came right after I linked a credit union account to those accounts and attempted to set up direct deposits to those accounts. I immediately contacted USAA and I was told that there was a computer glitch on their end. They said they would make it right, but I would have to reopen two new accounts as once they closed the accounts those account numbers could not be used anymore. I did this with an associate, only to find out a week later, that another IT issue on their end prevented me from activating the "new accounts." I then asked about where the money was from my existing accounts and was told the usual "check is in the mail" excuse. The odyssey had begun. Every month since January, I have been in contact with USAA and have been told various "lies" e.g., the checks have not been issued yet; corporate review is taking place; "we guarantee your checks have been issued"; "you must wait 10 more business days", etc. Every month, a different account manager and a different excuse. I finally worked my way up to the CEO's office, this month (June) and they told me they would look into it. After much frustration and platitudes from one of their Vice Presidents, I was assured a satisfactory response. "I will be in touch with you mid-week with a satisfactory resolution" Mid-week came last week, and a flunkie from her office did call me. It was the 9th person I had to deal with from USAA. His response to me was now that my accounts were closed by USAA in December 2020 (even though the letters they sent me notifying me are dated February 2021) and that letters and checks were mailed to me back then. Mind you, I never received any letters or checks then, or until now. I did get my monthly printed statements right up to and even after I received the letters stating they had closed my accounts. I asked if they were sent registered or certified mail, and I was told no, that is not their policy. I called b******* on this. I was then told that I never cashed the checks so they sent my money to the State of Connecticut's Unclaimed Money unit. Guess what? You got it! The State of Connecticut states that they do not have my money. Nothing from USAA!!! I did find that I had an unclaimed refund from Sprint; but no money from USAA. So, long story short, USAA has stolen my money. I find myself stuck with the loss of my savings and checking funds. I warn all of you that USAA, the company that loves veterans and public safety servants, are thieves! I have no idea how to proceed now (as a veteran with 40 years of LE service, I really do not have a clue who to turn to for help with this issue!?), and I am out my money, with what little interest it accrued. If anyone has a suggestion, I am open to it. This is what happens when we no longer do business in brick and mortar buildings with people face to face. My suggestion to everyone is be wary and avoid doing business with the dishonest USAA. They do not have the best insurance rates and their service has been nothing but horrible and the "single name only" staff are all condescending liars who promise to take care of you over the phone. Well, they took care of me right out of my money.....USAA SUCKS!!!! #USAA
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June 2021 by Sean Maroney
I am sponsoring my au pair for a student visa and needed a verification of funds letter sent to the college. I emailed a simple form to fill out and sign and send to the school, like every other bank in the United States does. They said it was impossible for them to send to the school, I asked for them to send it to me, which is fine and they said they would do, but then they said that they don't have anyone in the entire company that can sign a letter for verification of funds. I spent 2 hours on the phone with multiple customer service reps and went up the chain of command to the executive office and they stated that there is absolutely no way to verify the funds in my account with a signed document, they can only generate a generic letter through their computer system. My au pair is already accepted to college! My choices are to have my au pair deported or to close my account and move all of my funds to another bank just so they can print and sign a verification of funds letter. This is absolutely crazy. I will be closing all of my accounts, insurance products and retirement accounts. I HATE Bank of America but USAA left me no choice but to transfer all of my funds to that bank. Very sad day for me and my family.Lifelong Customer for 15 years and veteran, I can't believe any corporation in the United States would treat their customers so terribly. If you are a veteran and are looking for a bank, I would highly advise you to stay very far away from this one, there are plenty of other fantastic credit unions out there who actually care about their customers and their families. Stay Away.
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February 2021 by Grrr Cassie
Beware! They are liars and thieves!
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October 2020 by Nick Derry
What horrible customer experiences every single time. Why bother? I’m not giving a dime to a company that can’t hire competent individuals, be rude to someone else.
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September 2020 by Charles Clow
Watch out for these lairs fakes and frauds they will change their claim payout during the claim and the banking is even worse as they steal your money right from under you too
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January 2020 by Jason Szumski
Stay Away from USAA!! Terrible for Car Ins and horrible and spiteful people in Customer Service....Trust me!
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January 2020 by Ciaira Solkey
Wish I would have chosen another company for my renters insurance. Did not cover even 1/4 of what I pay for and add clauses in concerning your specific issue AFTER THE FACT of the contract and even multiple verbal conversations. Go somewhere else.
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December 2019 by Its Me Me
A few days ago I was rear ended by someone who has USAA. The person who hit me very promptly reported the accident, online within under 2 hours. I very promptly called USAA the next business day, in the morning. I was asked to give them one or maybe 2 days maximum to be able to contact their insured, and then the adjuster would call me. Four days later I finally heard from the adjuster.
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December 2019 by erinhayes9
Unless you're a perfect driver with no accidents or tickets, don't go here. I give two stars, only because they have been helpful for 4 years..while I had no tickets. I got two related tickets (failed to pay to the right location, an accident) and USAA tripled my rates. I was baffled--I never got into an accident in 4 YEARS, NO TICKETS since I was 16!!! It's unbelievable. When I talked to the rep, he was unhelpful. I can't believe a military bank would treat their customers like this, it was the highest rate out of 10 companies I quoted. Shame on you, USAA.
