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August 2022 by Stacy Daley
The customer service alone completely turned me off from purchasing anything from this company very nasty and very rude and as per Observation of the reviews, I can see that I’m not the only one that feels this way. I received over four different quotes over the phone, that was my red flag ? so I decided to walk into the establishment To be quoted to additional different quotes and to also be informed as of last week the prices is now 50% higher. He gave the attitude as if he was doing me a favor so I nicely went on to another establishment paid my money with much better customer service and now I’m happy. I will pay more for better customer service if need be
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May 2022 by Wasim Kayani
Went looking for some glass to add to picture frames and voila, the staff was really helpful and they cut the glass to my required size in 15 minutes. Wonderful service.
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March 2022 by Debbie Gavin
I am very pleased with the service I received it was quick and easy. highly recommend
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January 2022 by Natalie S.
Probably the worst service I've ever had. Told the woman on the phone I wanted someone to help think of ways to enhance my large mirror. This guy came in my house... I knew he had bad energy the minute he stepped in. Only talked about how much he hated his wife, didn't help at all, and still charged me $98! That was "with tax" (original quote $90). Tax for what?! What product am I being taxed for?! Absolute thieves.
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September 2021 by LINY
Brought my broken double pane window there they measured it had a choice to leave it there or take it home while they ordered the new glass,they did a great job. Family owned same location for over 40 years.
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July 2021 by Ivy Lam
Horrible customer service. Receptionist was rude and put me on hold for too long I had to end the call.
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February 2021 by Leslie Schlenoff
Global Glass and Mirror just put in our new shower doors. We are thrilled at the craftsmansip and hard work put into this project. Installation was safe and with masks. The price was reasonable and we absolutely LOVE supporting a local, family business.
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February 2021 by Terry Sullivan
Fast and excellent service. I ordered three mirrors to line a built in liquor cabinet. The mirrors were ready two days early and looked great. I realized the measurements I gave them on one mirror were incorrect. The mirror was slightly oversized. Please keep in mind, I made the mistake. I dropped off the mirror and they very kindly trimmed off 3/16” and I picked it up the next day. Even though it was my mistake, I was not charged for trimming the mirror.I will absolutely use Global Glass and Mirror in the future.
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January 2021 by Grace Xenakis
We had Global Glass & Mirror install custom shower doors in our master bath and couldn’t have been happier with the service. From start to finish the process was simple and easy. The installers were wonderful and their work was excellent and neat; working with such precision. So happy to support a local family owned business and loving our new bathroom!
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January 2021 by Enelio Ortega
I will rarely leave negative reviews however when you request emergency service during covid and they promptly respond be cautious because thats the only prompt part of the process. i was quoted a price and did not negotiate the price they quoted I accepted. They recieved my check but charged my cc anyway. I need to make a stop payment that they would not reemburse. After the deposit I no longer felt like a paying customer. cust service was rude and drop you on hold. They made me feel like if they were doing me a favor even though I am the paying customer. shopper beware!
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August 2020 by Randi M.
Randy was incredible on the phone..extremely responsive! She sent someone over right after a tropical storm hit to measure for a broken window. Matt came over measured and the special order window will be put in on Monday. Great company to work with.
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June 2020 by faith marcus
I used Global Glass awhile ago for new shower doors for my house. Thy were easy to work with, honest, reliable, and most importantly the work was flawless. When my screen door needed to be fixed this past month, I wasn’t sure if this was something Global Glass and Mirror did... guess what? It is! The same statements hold true now, as it did then. They did a great job fixing our screen door and the screens around the house that needed to be fixed!
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December 2019 by Jose Portillo
If I could give zero stars I would. HORRIBLE CUSTOMER SERVICE!!! Not sure who Matt is but he definitely should never be up front or dealing with customers. I took a chance and bought from Gobal because its local and I didn't feel like driving to Brooklyn where I normally get my glass. That was a mistake. When I got my glass back it was cut horribly and it cracked as soon as I placed it in the frame. Matt tells me it's not the glass yet I ordered 2 pieces and 1 was perfect with clean edge cut the 2nd looked like a 4 year old cut it. 1st and last time I'm ever spending my money at this horrible place. Maybe it's because they don't know if they have a vape shop or a glass company. Go to Paradise Glass and Mirrors trust me.
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October 2019 by Matt S.
We just finished a bathroom remodel and this bathroom was an odd size due to the angle of the ceiling and needed a customized mirror and shower doors. Not only was their estimate competitively priced, the material and installation was done quicker than estimated and we are quite happy with their work and service. The installers were really neat and courteous too. They also support our local little league and I like dealing with family owned businesses who give back. I highly recommend GG&M!!
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September 2019 by Amy Silver
I needed a shower door and mirror. From my first call all was easy. From scheduling the appointment to measure to the installation. And my bathroom looks great!! Couldn’t be happier.
