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August 2023 by Michael Schmidt
They always do a great job. Good people to do business with
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July 2023 by Angel P.
This owner is rude and just not competent in dealing with dogs and cats. She should work at a juvenile facility as a cook. Very Rude, Arrogant, Liar and disgusting. Never again will I bring my dog to this pathetic lady. City of Herkimer should shut down this dog salon. She made my dog bleed from her tail. DUMB and STUPID. She was smiling when I went to pick up my Yorkie. My Yorkie was crying and hyperventilating. DO NOT take your pets here!!!
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June 2023 by Don Huck
Gizmo, our Shih-tzu loves Olivia's Happy Tails. They do a great job.
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June 2023 by Kristin Matthews
We have been going to Olivia's Happy Tails for a few years now.The salon is bright and clean with cool boutique items in stock. Colleen and her girls are always super friendly and very helpful. They are always patient with our over-dramatic Siberian Husky, taking great care while trimming her nails and making her pretty. We recently brought our cat there so they could dematt her fur, making her feel a lot more comfortable. Keep up the good work, A+
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June 2023 by Linda Keller
Very friendly and clean. My little chihuahua was comfortable and she wasn’t nervous. Recommend Happy Tails and I have another appointment. ?
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June 2023 by Tim Adams
They are great .. took care of tubby great..I will be back....
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May 2023 by Heather Adam-Cerri
4/17/2023Today my dog,”Odin”,was groomed here….this was our first tyme here. Let me say, I was VERY HAPPY with the service and results!! (and Odin appears to be feeling a whole lot better as well!?) From the minute we entered the shop,we felt respected and welcome!! They did an absolutely wonderful job on grooming and caring for Odin…He was beautifully groomed and pampered and looks and smells a whole lot better!! He walked out of the grooming room looking like he was amongst friends! To me, that was such a relief, to know he felt safe with the staff!( Odin was previously a VERY abused pup,and sometymes has issues with certain people)Odin & I strongly recommend Olivias Happy Tails to anyone looking for TLC and excellent care & grooming for their pets..they do excellent work AND the price is excellent! ❤️❤️❤️❤️❤️
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February 2023 by K Dillon
Always a great time. It reminds me of the Cheers, Everybody knows your name or at least u recognize them if u dont remember their name
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January 2023 by Barbie Stewart
Loved the experience love colleen this was my boyfriend's and his dog ZENA first time to the groomer were definitely going back we loved the professional kind courtious pet loving vibes we experienced ??????????????
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December 2022 by Jessica Dahlgren
First time at this grooming for our older cat, should have known the tone of her voice on the phone in the first place smh! I do not recommend this groomers at all! Avoid this place like th plague! Very rude, unprofessional and seemed very stressed herself! As a new customer u always ask questions, and seemed to be more rude everytime I said something!I forgot to grav my papers for rabies for more cat which I understand we're the rules but the way she acted towards me was disgusting! I swear she only cared to get it over with then to handle our situation woth ourcat, our cat is now stressed at home becauseof this, HOPE THIS PLACE GETS SHUT DOWN, she shouldn't even be with animals ? worst place ever for your first visit! Will not be going ever again! Also want to add very rude telling me if our cat does not cooperate they will impound her, I lost it! Beware of this place! They will impound your animals
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October 2022 by Jordan
Let me first start off by saying that the abhorrent customer service of this disgraceful establishment is the absolute least of your worries here. I implore you, do not allow your animals to be subjected to such disgusting behavior. When you Bring your dogs in for a simple trim and they come back with not just bloodshot and swollen eyes but their eyes are dark red and filled with blood, that is a sign of abusive and neglectful behavior. These detestable people deserve nothing short of being shut down. This place and these people are vile.
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October 2022 by Mary S.
Dissappointed, disgusted, furious are a few of the words I would use to describe how I feel about Olivia's Happy Tails. Khaleesi has been to the groomers since she was a puppy. In her 6 years of life, she's never had a bad experience. She's even gone to the groomers pregnant, couple days before giving birth, and had no issues. Since the Velvet Dog is closed, we were forced to go elsewhere. I warned the new groomers that Khaleesi doesn't enjoy the electric clippers. In fact she will try to get the clippers. Similar to how she attacks the vacuum when I pull it out. When I picked her up after work, the woman explained Khaleesi didn't handle being on the table well but they were able to get it done and keep her beard like I asked. Nothing more was said about her behavior or experience. Upon leaving, these pictures show how I found her eyes. Immediately I began calling the woman I just picked the dogs up from. When asked what happened she had no idea, she explained she didn't work today and she would have to call the girls who groomed her. Now obviously, I wasn't calm, collective, or patient with this woman at this point. I was already annoyed with their business before this happened because of their attitudes each time I had dealt with someone. I also felt that they hadn't let our dogs outside all day while I trusted them in their care, because when she brought them out to me they started peeing everywhere in the lobby. Van Gogh who is very particular where he poops and will take 15 minutes to pick the perfect grass, pooped on the side walk the second I opened the business door. One of the two girls who groomed Khaleesi called me. She took zero accountability and completely lacked any empathy. Both woman tried to blame Khaleesi's eyes being swollen and blood shot on her being stressed and not tolerating the table. They explained she barked all day. They essentially tried to twist it as if Khaleesi was uncooperative and aggressive, insinuating that she did this to herself. I brought Khali to the vet and the vet agrees with us that the excuses the groomers provided would not cause this. The only thing the vet believes that would cause this is if a leash was held too tightly for a long period of time, caused by strangulation. Luckily her retinas and corneas are not damaged and we have a scheduled vet appointment to check on any possible trachea damage.
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October 2022 by Sarita Nadela
Very Unprofessional and rude. She hurt my Maltese and was laughing on my face. She hurt my dog's tail and it was bleeding. My Maltese was crying on our way back home. I can only imagine how she was treated. I curse this lady because she gave my dog such horrible treatment.
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October 2022 by Rusty Rainer
Owner extremely rude to my wife. Ignored our specific instructions to not shave down our dog , did it anyway. Owner very disrespectful to employee in front of my wife.We will never come again and will make sure we share our experience.
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August 2022 by Renee Causey
Olivia's Happy Tails was kind enough to fit us in for an emergency trim while we were in a local campground. They did a great job and were very patient with our terrier. Thanks!!
