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September 2023 by Stephen Ames Berry
Trollish: I declined to give my personal info at checkout. Surly Rep copped an attitude, wasn't going to issue a receipt. Only rang up my purchase when it became clear I was going to walk. Didn't thank me, had to be asked for a bag. If hadn't needed the tool that day, I'd have used Amazon. Which I will in the future.
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September 2023 by phil scalia
Ripped me off for a 20% RESTOCKING FEE on a power washer with a design flaw, e.g. the "wand" was low pressure. I spent some time on the internet looking at various reviews; it seems that Horror Freight pulls this scam on many people. DON'T SHOP THERE!!
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September 2023 by Cheryl Day-Stewart
So many tools ....so little time! We love this store
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August 2023 by Dogukan Kubat
Ordered a tool box back in May. Come to find out in the middle of June that it was never actually ordered. Fast forward to August, I receive an email on Monday, August 7th that the box has arrived to the store and is ready for pick up. Get here on Wednesday to be told that their fork lift is dead and they just plugged it in and to come back in half an hour or so and for the inconvenience I will receive a $300 refund. Come back to the store and that changed to 147. Then to a 10% coupon off the next big purchase I make at this store. I requested a refund for the box and the hutch I ordered for it that day to be told that I can only get a gift card but if I come back on Friday or Saturday that the manager might be able to refund it back onto my card. Never had an issue with any other Harbor Freight but this one.
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August 2023 by Jordan Moyer
Great customer service. Good tools at good prices.
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May 2023 by Joe Devoll
Good clean store, helpful staff if they are aware of your needs. They won't waste your time if they don't know, which is very much respected in my eyes. Always go in if I need those simple one time tools.
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January 2023 by Cathy Lafountain
Helpful, informative, polite. Nice place to shop, browse and/ or ask questions.
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October 2022 by Gerik Fon-Revutzky
Good deals on cheap tools.
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August 2022 by Edward DeCarr Jr.
Very helpful and nice people. Even a supervisor and manager worked together to help us out so, that tells me the manager isn't afraid to help out right along with everyone else working. Laid back atmosphere and great prices. I don't have any complaints about what they sell. I will be shopping here, more. Thank you Harbor Freight and their help.
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July 2022 by C Patterson
Very knowledgeable people working here! Good prices.
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July 2022 by John
As an engineer, I love shopping here for tools/accessories. Harbor Freights and Home Depot are my favorite stores for tools. The customer service here is great. The store is small but it has many useful things that I can't find at other stores. I love how their website is updated with stock items and it also has reviews.
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July 2022 by Shirley Webler
Harbor Freight (formally Old Navy) you can find tools and if you want to be the envy of all the boys you have to see the GIANT TOOL BOXES. Located in Herkimer ( where the old navy used to be. Friendly ppl too.
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July 2022 by Zonika Rizz
The store is in a good location. Very organized and very helpful staff.
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June 2022 by Sally Webber
This was our first visit to this store. The staff was very knowledgeable, friendly and helpful. The store was immaculately clean and so organized. It was such a pleasant experience. I would recommend this store to EVERYONE.
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February 2022 by Mrs D4life
Great prices but keep in mind, you get what you pay for. Cheap prices usually means lower quality. I always buy the service plans