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“Twice Angel at the Henrietta Store, came to our rescue by safely wrapping and packing antique crystal and China.Both boxes arrived safely at their destination and have become cherished mementos for family.
Thank you for having employees like Angel.
We were very pleased with his professionalism, and knowledge of China and Crystal. His care made me relax about sending these packages.”
“I had postcards made and they were very high quality and very fast production time. Im extremely happy with working with dean on these. I will absolutely be using DCS prints for all of my future projects.”
“I just dropped off my package there for shipment, and I was given good customer service! The person I worked with was no stranger to hospitality. I asked for a paper and pen as I didn't have the shipment address written down on a paper. He didn't acquiesce like some people at the busy shipping locations would.The interior was inviting, and the scent in the air was from an incense. Don't let the store front fools you, and parking is plentiful. I came here as it's the nearest shipping facility, and I'd definitely come back again for the convenience and to support this local business. Every time I go to a FedEx store, there's always a long line or the employee's not at the register, still dealing with the printing stuff or other packages.”
“I always have the best experience dealing with the workers here. I always have a problem with returning items to Amazon and they go above and beyond helping me sort things out. They never make me feel dumb or bad about myself and fix my problems.
Thank you!”
8AM - 7PM
1029 Lyell Ave, Rochester
Shipping Centers
“I recently posted a negative review about this business, I am retracting my complaint because it was wrongfully directed towards this business, they had no part in the original issue. I will say the customer service seems to be exceptional as I was given a response to my issue almost instantly. Thank you for offering to resolve my issue in such a timely manner, that kind of customer service is nearly impossible to come across these days!”
“It was a great service. The woman there was reasonably fine, but the guy receiving packages aroind 4:00 PM was exceptionally kind and helpful.
Update (July, 2024): They have a awful communication among their organization.
Their Call Center told me that they were certain that at this location they could help me to copy some documents before sending them, and that the only location didn't have a way to assist with that were the ones inside another business.
So, I the first time I went just to waste my time. I had to go elsewhere for the copies, and come back later.”
“My overall experience at this location was stellar. From Juanda to Angel being patient and professional, I got what I needed in an expedited time frame. Trustworthy with their commitment to good service and great products. I needed good quality notecard size flyers asap and I went in on a Friday night before closing and the order was ready for me by 9AM. They helped me with my file in person at the counter, and it was a great experience.”
“This UPS branch is the best in the business - Don is running a beautiful group of people, enthusiastic about providing great service. The competitor is just across the street which makes the difference in culture even more stark - I cannot say enough about Don and his whole team - they are remarkable!”
8:30AM - 5PM
206 W Commercial St, East Rochester
Shipping Centers
“Generally really happy with the service here. However recently they have been locking doors during day saying carrier issue be back in 15 mins. Only to see 4 employees behind counter not doing anything.”
“I recently had the pleasure of using the UPS Store in Rochester to ship my PC all the way to California, and I couldn’t be more impressed with the service I received. From start to finish, the process was seamless and stress-free as can be, thanks in large part to the exceptional employees Shae and Shane.
Shae went above and beyond to ensure my PC was packaged securely, taking great care with every component. Her attention to detail and dedication to customer satisfaction were evident from the moment I walked in. Shane was equally outstanding, providing knowledgeable advice and helping coordinate the shipping logistics flawlessly. Their teamwork and professionalism truly set this store apart.
Shipping a PC can be nerve-wracking, but Shae and Shane made the experience not only easy but enjoyable. My PC arrived in perfect condition, and I owe it all to their expertise and commitment. If you need reliable and friendly service, look no further than this UPS Store. Thank you, Shae and Shane, for your outstanding service!”
“My husband thought he needed a monitor cable because our monitor was not working. Staples Penfield NY was out of stock of the cable. The sales associate offered to check the monitor in the store. It turned out it wasn’t the cable. Sales associate said it may be the video card. Since our computer is old we are now thinking of purchasing a new computer and will be buying it from this Staples because of the helpful sales associate.”
“The staff at THIS location, are friendly, knowledgeable and take care of their customers in a timely fashion. They work diligently to provide the best service possible. I drive out of my way just because of the reasons stated.”
“Overall experience was good. Juan was my driver/deliverer. He attempted to deliver my elliptical (452 pounds) and it was on a skid and became stuck on the liftgate. He had to come back the next day to attempt again. It was placed on another skid and he was able to successfully deliver it safely off the truck. I don't know who put it on the skid, the seller or the shipping company but it wasn't properly assembled. Overall I recommend this company but use your judgement and take a risk. Personally I think they're understaffed and could be difficult to get heavy things off their trucks. Less was super nice, he offered assurance that my item will be delivered safely. Which it was, I just think their drivers are understaffed, underpaid and don't have enough training.”
“Robbie at the print shop was AMAZING! The best customer service experience I've ever had! Dealt with my issue very quickly and politely and was kind and friendly!”
“I was just in there today for my first time as I just recently moved and the guy was very polite and nice and didn’t take him long at all was in and out of here within 5 mins!”
“I come to this post office regularly to mail packages or pick up packages that requires signature.I’ve always had a great experience and I’ve always been treated cordially and professionally.I come here to renew passports for myself and my family and they have been very helpful with that too.Passport day is crazy... get ready for a long line, but the staff at the post office always take it with a great smile, fee cookies and coffe.”
“We came here for our TSA precheck interviews, and it was very easy. My husband and I scheduled back to back interviews, so we went together. There were people there ahead of us who must have been the appointment before us. It probably takes like 15 minutes. It's more getting your info than an interview. I'd definitely recommend doing it here. Plenty of parking, too.”
“I was quite the difficult customer with over 2 dozen large boxes I had to ship and the 2 employees who helped me were beyond phenomenal.
I'm very grateful they made my life easy!”
“My overall experience at this location was stellar. From Juanda to Angel being patient and professional, I got what I needed in an expedited time frame. Trustworthy with their commitment to good service and great products. I needed good quality notecard size flyers asap and I went in on a Friday night before closing and the order was ready for me by 9AM. They helped me with my file in person at the counter, and it was a great experience.”
12 - 2AM 9AM - 11:45PM
509 Portland Ave, Rochester
Shipping Centers
8:30AM - 5PM
116 W Main St, Rochester
Shipping Centers
“I absolutely love this post office! I recently moved to another area 15 minutes away, and after going to this other post office, I will gladly wait in this line to deal with Jim or Jay or Alan, or annnyyy other employee at this location! They have such sunny, fun personalities that truly change the atmosphere. If you walk in here having a bad day, it will surely turn around. Not to mention, other places will deny you if you don't have things packaged up, labeled, or taped properly. These people will actually help you get it situated without making you feel like an idiot. I ❤️ you people!
THIS IS REAL CUSTOMER SERVICE. ?”
“Went in today with some packages and had all of my QR codes ready to be scanned and of course as soon as I stepped foot into the building I lost internet connection!! Thankfully Calisha was very fast to assist me and was extremely friendly and patient of my "wonderful" phone.Thank you for the awesome customer service!”
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“After a poor experience at the hfl post office I came to this post office to get a new passport. Savannah helped me and was so so kind and patient. I really appreciated her being clear and so kind this morning. Someone give that girl a raise”