Enterprise Rent-A-Car
Car RentalHours:
310 Main St, Hempstead NY 11550 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car in Hempstead offers clean, sanitized vehicles and a low-touch rental process, with over 7,000 locations worldwide ready to meet car rental needs. Customers generally find the staff professional and friendly, often highlighting exceptional customer service, particularly from a staff member known as "Kareem the Dream." However, multiple reviews express concerns about the condition of vehicles. Some customers received cars that were not clean, with reports of dirt, worn brakes, and other safety issues. While some rentals were satisfactory, others had significant mechanical problems, leading to frustration and disappointment. Additionally, there are suggestions for a greater selection of sedans, as customers sometimes ended up with larger vehicles than desired. Although the staff is noted for being helpful and understanding, there are calls for Enterprise to improve vehicle inspections and maintenance practices to enhance safety and overall customer experience. Despite these issues, the location remains recommended by many for its friendly service.
Most Recent Reviews
March 2026
First time renting from Enterprise as I am a fairly new driver. The manager Jonathan and the two other staff (male and female) all were very kind , patient and professional. They went above and beyond to make sure I left with a vehicle that I felt comfortable in.
March 2026
I recently rented with this location and had a good experience. The staff were friendly and helpful both on the phone and in person. The pick up and return went smoothly. I would definitely visit this location again.
February 2026
Great customer service, Kareem was Knowledgeable, polite and prompt. Addressed me by name every time. Will use this location again
More Comments(196)
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