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November 2023 by Diana Field
Sam's help with kitchen remodeling was stellar! So glad to have done this project with Beckerle Lumber!
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August 2023 by STEPHANIE SANTIAGO
I am writing to express my disappointment with the store in Haverstraw. My husband and I went to inquire about some lumber to do a project we have at our home and the service was horrible from the employees they were very dismissive when we asked questions. They said the person we have to speak to was on lunch. No given time to return to speak to him or speak with anyone else.I work in customer service and my husband works in sales for hardware department and we give the utmost customer service. Clearly we weren’t given the best customer service from your entity. The representative was sitting clipping her finger nails while we asked questions and she just kept saying I don’t know instead of finding someone who could answer the questions.It saddens me to have to write to a very well known company in my town and give such a disappointing complaint. I just feel some customers should be treated alittle better when they enter an establishment.Sincerely,Mr. & Mrs. Santiago
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August 2023 by Lily
Did not have the chance to catch her name however i am positive plenty know who i am referring to when i describe the rotting old lady with a gray bowl cut who think's it's okay to belittle people just because she's working a 9-5 at 60. I would be miserable too :)
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March 2023 by Cyber Punk
I love this place I have alot of projects around my house and got everything from here. What I enjoy the most was the help I got from the paint area,they know how to make it a great experience I would recommend anyone to go there
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August 2022 by Vincent Lucas
I will not give this place business anymore. After working in brooklyn all day in 85 degree humid weather I rushed home 51 miles so I could pick up 1 piece of drywall and some copper for a bathroom remodel project. I walked in the store after battling traffic thankfull that I made it at 4:40 with 20 minutes to spare knowing they close at 5pm. I delliberitely drove past home depot that also sells what I need because I believe its important to shop locally. I asked the woman at the sales counter if they had copper and she replied "only short pieces" so then I asked if they had drywall and her response is " you have to come back tomorrow our yard closes at 4:30". I responded and asked" cant ya just help me out I just fought traffic to make it here on time and it doesnt say anywhere online that your yard closes early" she said "Maybe Ill mention that that should be changed online. So much for supporting small business, thanks for the added aggrivation and the polite (f you ) attitude towards your customers.
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April 2022 by Frankie Vasquez
I make a stop here because of all the positive reviews I’m in the market for new kitchen cabinets so I figure I come to get a quote. I take a walk to there showroom and go inside I walk all around the showroom I take my time to get acknowledged and I guess I’m not dress for the occasion cause I didn’t get a hello or anything ?? Yes I know they were busy with there with there 2 customers. I was a little uncomfortable that the whole time I’m walking in the store I felt my money wasn’t good enough.
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November 2021 by Tasha James-Dublin
Very good customer service. The guys there are so helpful, knowledgeable, thorough and patient. We would go there for all our hardware needs. The products are also high quality; we got paint and paint supplies.
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November 2021 by Marc Jean-Baptiste
Top notch service that's consistent.
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July 2021 by Alex Cunha
Guys behind the paint department are top notch. Friendly and super responsive. Always get a quality customer service when I buy paint. The lumber department on the other hand is miserable. The energy behind that counter is lacking and void of any customer appreciation. I've been going to lumber yards for over 25 years now and when I have to go there the experience is dreadful.
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November 2020 by richard morrison
It’s nice to walk into a place that’s customer friendly you get a greeting hello , how can we help you.when you get to the counter and obviously you forgotten one thing they help you out and say hey you sure you don’t need thisbig box stores like Lowe’s and Home Depot don’t provide that kind of service
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August 2020 by Manny Ortiz
My new favorite place. I went to Home Depot spent almost an hour looking for someone for help; didn’t find anyone got so frustrated that I left. I came across Beckerle and not only the staff was attentive and súper helpful. They educated me on what I needed , Help me save money and brought everything a bought to the car. This was priceless. I was attended by Delbi I highly recommend him even thought all the staff are awesome.
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August 2020 by Lia Cespedes
I had the pleasure to work with Bob. He shared his knowledge, walked me through best practices and made sure I had all the supplies I needed to complete the project. I highly recommend this store, they go above and beyond when it comes to customer service.
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June 2020 by Valentin Acabeo Luciano
Customer Service Questionable
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June 2020 by Herman Hernandez
Great staff, knowledgeable and helpful. Prices are decent. Great for lumber and paint.
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June 2020 by Valentin Acabeo
Customer Service Questionable
