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April 2024 by David G.
Verizon Mobile Services Nightmare On June 23, I switched my mobile carrier services to Verizon, enticed by a promised monthly fee that was never honored. For the first four months, I faced fluctuating and consistently higher bills than agreed upon at signup. Despite numerous complaints to consumer protection agencies and sharing my ordeal online, Verizon only began charging me a stable amount after persistent efforts. However, in January 24, when my wife traveled abroad, I explicitly informed Verizon of our desire to opt out of the International service. Despite this, we were still charged daily fees, requiring multiple calls to rectify. Despite keeping her phone in airplane mode and solely using Wi-Fi, the subsequent bill included unexpected international call charges. Frustrated, I opted to pay off our devices and switch to another carrier, only to be slapped with a staggering $4600 contract termination fee. After switching, attempts to access the final bill online were thwarted, with Verizon demanding over $5100, yet refusing to provide a detailed breakdown. Despite enduring nine months of overcharges, lies, and a lack of transparency, obtaining a transparent resolution from Verizon Wireless proved impossible, making it my worst consumer experience to date.
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March 2024 by Jodee M.
they made me feel so important. When I walked in Marcela and shamel met me and saw how unhappy I was, they made it their business to make sure i was happy when I left.
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March 2024 by Barry K.
I had to give one star as it was the least possible. When this store was at the old location up the street we always found them knowledgeable and helpful. On today's visit they were uninterested in our business account which has been a loyal VERIZON customer for well over 20 years. No upgrades at this time despite the massive advertising they do. And, worst of all we discovered that since December of 2021 we've been paying for a line we didn't even have. It was supposedly removed at that time when we purchased a new I-pad. The representative there was not interested in helping in any way and left us alone after he called customer service for us. He then went up front to chat with four of his co-workers that were doing nothing. We had paid nearly $800 for this line since 12/21 and they all they were willing to give us $130. Are you kidding me!! Hours later we are still waiting for the call back. I guess it's on to more serious authorities to get our money back!!
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February 2024 by Jacqueline Nadile
Having been Verizon customers for over a decade, upgrade season has historically been fraught with issues. We initially came to this store to discuss our upgrading options, but thanks to Joseph and Tyrone, we ended up adding a line and getting 2 free upgrades-- something we have never done, especially on the spot, in the past. This store is extremely lucky to have Joseph, who was incredibly patient with us and talked through all of our options for over an hour. He is warm, personable, knoweldgable, and a wonderful representative for Verizon- the company should do whatever they can to keep him around.Tyrone was also very friendly and answered a few outstanding questions we had towards the end of our full day of plan changes. He is an asset to this store.We will definitely be back, all thanks to Joseph and Tyrone. Thank you, both!!
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February 2024 by karen adelaar
This should be -1,000,000,000,000.Getting a cell phone at that store was the worst experience in my life.Do not go near that place!Forget about the hours and hours you have to wait and the things that they don't give you that you need.When I got a new phone instead of transferring all my data, it disappeared, and I spent hours trying to get it back.I called Verizon itself which says that that store really has nothing to do with the real Verizon.No customer service to speak of.The manager is a dolt!If they could all stop admiring the dozens of tatts they display, they might be able to pay attention to their customers.They have made my life absolutely miserable as I have had to go in and change every single password and every single username.I also wound up with my insurance canceled.What a nightmare!
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February 2024 by Melissa P.
If I could give this store zero ratings I would. Was in there last night. Signed in. Waited over an hour and half and still was not seen. When I finally went to check the status my name was taken off the list. When I asked the man standing there he said we called you twice and then took you off. He never call me. I was actually sitting with the tech YON and he confirmed to me and the staff member they never called my name. Meanwhile while waiting signed up for fios with Yon. The man at the store said you can wait or leave. Don't care either way. Wow. Nice job Verizon and hiring people. yoN spoke to his friend for me and sent me to Yonkers store where we were helped. HORRIBLE CUSTOMER SERVICE AND TOTALLY JERKS WORKING THERE. GOOD JOB TO THE FEMALE MANAGER WHO HEARD ALL AND DID NOTHING
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February 2024 by F M
ZERO Stars. This store is running on pure incompetence. There's a reason for the one star reviews, because a zero star rating is not available. The store is run by a bunch of punks whom do not deserve anyones commission for purchases. Go to another Verizon store and give them your business. In the big picture it is Verizons fault for employing the manager(s) whom in turn employ the associates and 'manage' them. Shame on them for allowing this behavior and culture, but they are not there babysitting and condoning this type of operation 24/7.
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February 2024 by Karen A.
there aren't enough black stars to write the incredibly negative review I have for the store and it's employees especially the manager. You're more interested in displaying their tattoos than they are, and helping their customers. They hang around in the back and leave you sitting for hours once you finally do get weighted on. They don't give you what you need like with the 15 which is entirely different and you can't recharge your battery with what you have at home. You don't get that with the phone and they don't tell you you need it, but that's the least of it. When they transferred all my information from iCloud, I don't know whose phone they were using but it certainly wasn't mine Everything was eliminated and I spent days trying to get all my information back. I got held from Verizon itself which wanted nothing to do with your store. It's really a shame that you can't get some decent people working in there. Young is fine, but young and stupid and lazy is dreadful. They take their Que from the manager, I call him fatty tatty because he was more interested in showing off all his tats that he was in running his store properly. It's a shame that people have such terrible experiences there and I have literally lost my voice. I've been on the phone so many hours trying to correct what was done. Whoever owns this store should be forced to spend a week there.
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December 2023 by Ana M.
I think I have never seen someone so as brainless and incompetent as the person who said could help me with my problem. I went there with a new phone, trying to get a new phone number for my new phone. I already have a Verizon phone number, but it's a work number, and now I need a personal number. The guy hates his job so much, that he could messed up with something so simple as selling me a new number. He made me pay 77 dollars to get a new number to get 15gb for 35 dollars - which AFTER I paid him, he said he make a mistake and the 35 dollars plan isn't for 15gb, it's for 100mb. That man could mess with my phone number - because now my new phone number doesn't work -, made me waste money and scammed me.
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December 2023 by Emily M.
My family have been loyal customers to verizon since we bought our first cellphone plan. After someone compromised one of our phones by spoofing the SIM card, we were recommended by online support to visit a retail location. First we visited a franchise location and described the situation to them they recommended we escalate to a corporate location and we ended up here. A hacker fraudulently used our verizon account to shut down a phone line so they could steal money from our bank account. A simple but scary fraud issue, we hoped the corporate store could easily resolve this. We waited for service for over 30 minutes after being checked in. After that 30 minutes the person who checked us in came over and had me call verizon support and sit there on hold with them. I sat in store on hold and being bounced across multiple departments of Verizon who either didn't understand the issue or just didn't seem to care and would transfer me somewhere else. Verizon's corporate customer service phone support does not give a single shit about their customers. After our experience being on hold and bounced around for hours we are seeking to change phone care providers. That being said one employee did the absolute best they could to assist us and make us feel more secure. Sam made us feel like someone actually cared about our security and experience. They did as much as they could given the limitations of corporate bullshit. I could tell they felt bad that we were getting dragged around on the phone and there wasn't more they could do. If you're looking for service at this location ask for Sam
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December 2023 by Kathleen L.
On Friday I called Verizon wireless to transfer 1 number from 1 account to another the representative turned my phone off instead of. I was in tears bc not only did they shut my line off but 3 out of the 4 lines I use and none of my children were with me to get in contact with. A very patient and wonderful Verizon associate who is pretty new only been with the company 4 months called Verizon customer service on my behalf and over and hour later had my service restored I've had the number almost 25 years with Verizon. The whole team was empathetic and restored my faith in customer service Thank you .
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December 2023 by Ken Sanzel
After the store in Yonkers pretended it was impossible to cancel a deceased person's account, the gentleman at this store helped me get it done in about five minutes. And was nice about it.
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November 2023 by Bill Multer
It was okay. The rep was sure to remind us that our phones were at least 5 generations behind. The rep was also mistaken with regards to why my bill had gone up. At no time did he attempt to offer any options for an upgrade or pan options. It almost seemed we were not his ideal customer.
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October 2023 by Tomer Cherki
I have had four lines with Verizon for several years. I was truly shocked and insulted by the rudeness and unprofessionalism of the staff, and particularly the manager. She said her name was Marcella, and I see there are several other posts and comments about her behavior and yet nothing seems to be done. She laughed in me and my father's faces when we asked for service--I do not exaggerate. Said she did not care if we leave. Stood around chatting with another coworker while we waited and actively mocked us. Never in my life have I been treated so rudely and unprofessionally. I am in utter shock that a company would employ such a rude staff, let alone have someone so lacking in professionalism represent them as a store manager. With so many alternatives, I see no reason I shouldn't do exactly what the manager told me to do, and go elsewhere.
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October 2023 by Tomer C.
I have had four lines with Verizon for several years. I was truly shocked and insulted by the rudeness and unprofessionalism of the staff, and particularly the manager. She said her name was Marcella, and I see there are several other posts and comments about her behavior and yet nothing seems to be done. She laughed in me and my father's faces when we asked for service--I do not exaggerate. Said she did not care if we leave. Stood around chatting with another coworker while we waited and actively mocked us. Never in my life have I been treated so rudely and unprofessionally. I am in utter shock that a company would employ such a rude staff, let alone have someone so lacking in professionalism represent them as a store manager. With so many alternatives, I see no reason I shouldn't do exactly what the manager told me to do, and go elsewhere.