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March 2024 by D. Hawkins
In seeking a home loan I visited TrustCo Bank Bronxville's branch and was thrilled with the service received. Barbara Carlsson, who assisted me made sure that I understood the complete process in securing the loan I needed. Her guidance helped make my experience a success. Which gives me confidence in recommending Barbara and TrustCo Bank to anyone looking to open a HELOC.
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November 2023 by John Gruden
This place is a disaster I called them to verify that they can do something they told me over the phone that they could and then when I got there they refused to do what they had told me over the phone and verified over the phone that they could do.Stereotypical bait and switch trying to get people to come in and do what they want rather than just be open and honest. Now I wasted 45 minutes of my life.Yeah, summary: go somewhere else,!
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September 2023 by Alicia McGill
My primary banker referred me to Barbara Carlsson for my loan needs and I'm so glad she did. Barbara was incredibly responsive throughout the process and explained each step in great detail. She ran the closing in an efficient, professional manner. I would recommend her services to others whole-heartedly.
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December 2022 by James Elkin
I used to work for a major bank, and I find the personal touch of a small bank most refreshing.
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October 2022 by Aisha Sparks
Working with Trustco Bank was a wonderful experience. I was impressed to find that Barbara remained part of the Trustco team since my initial communication and interest in Trustco Loan Products began in early 2020. Comforting to see the same familiar faces providing good service.
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November 2016 by Frank D.
I have to say that this is the worst bank I have known. Their checking account statements are incomprehensible. I'd have money magically appear and disappear from my checking account. I have never been able to balance my account!
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September 2016 by Ryan Theo
These guys are the most helpful bankers I have ever worked with. One employee in particular shines among them, and that's Jordan.
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September 2016 by Ryan Peter
These guys are the most helpful bankers I have ever worked with. One employee in particular shines among them, and that's Jordan.
