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May 2024 by W V.
worst service ever! I sechduled a repair and the technician said he is unfamiliar with the panel problem. So I have to reschedule with someone more experienced. And when the time comes, no one showed and no one call and no notification. I had to reach out and I was told that the parts for repair is in backorder. I have to wait for 2 months for the parts to deliver and then I can reschedule again. what the fuck? its a monogram microwave by the way. I think they just don't care after they sell the products. Shame on GE appliance
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February 2024 by Bob H.
First of all we never received a call the night before, ever. We have used GE Appliance repair many times. Their Techs know their SHIT! However, they are understaffed and the hard part is getting them to come over, even once you have an appointment. My wife is still waiting for our 1-5pm appointment and it is now 8:34PM!!!!!! Talk about inconsiderate. I'm sure the tech got stuck at an earlier appointment. How about a phone call to tell us what's going on? How about rescheduling us to another day and apologize for the terribly inconsiderate way you've treated us. You don't come to people's homes at 9pm to do anything unless it's an emergency!!!!! Who is the genius that runs this place!! Fire that person and get a real leader!!!!!
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February 2024 by Mark N.
By far the worst repair service out there. Find another company that won't have you waiting around all day to not show up. Their customer service is extremely rude. God forbid they apologize. Don't hire them if you value your time and sanity.
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January 2024 by Dan S.
What a joke for a major US brand. I reported a problem in early January and was given an appointment (earliest available) 2 weeks later. When the tech finally arrived, it turned out to be a rather simple problem...you would think. The refrigerator defroster was not working. Was this simple item in stock? No.., So another appointment 2 weeks out! Parts arrived a week later. On the appointed day, I called GE Appliance Repair to determine when tech would arrive so I did not sit at home all day. "You do not have an appointment, your parts are on backorder so the appointment was cancelled" NO notice to me. When I advised that the parts had been delivered 1.5 weeks ago they said they would reschedule...... in two weeks. THAT MEANS IT TAKES 6 WEEKS TO FIX A BROKEN REFRIGERATOR DEFROSTER. I wont mention the cost of lost foods or the inconvenience of trying to feed a family on vacation with zero cold food!!. I can assure you that GE could give a s$$it. Three times they failed to call back and I still do not know if they will show up to install these parts 6 weeks after my first call. BUY JAPANESE OR KOREAN
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January 2024 by Amy G.
worst service ever. i have my microwave not working for more than 5 months. technicians Keep sending danaged part more than 3 times delayingvresolutiin. They refuse to fixi the issue for more than 6 months. Its a shame they are notvtaking responsbility to fix or replace . Bad Customer service relatiions.
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January 2024 by Jack L.
Bad microwave under warranty... no conversation with service person available till a "virtual service call" 12 days after contacting them. What then? Perhaps a replacement will be authorized two weeks after contacting them?
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January 2024 by Leendert N.
They addressed my lower cooling fan issue in my 5 (!) year old ge profile oven within a week, had to wait for the part for a few days after making the diagnosis.
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December 2023 by Cece M.
I had a service on December 6, 2023 for my dishwasher issue, but it didn't get fixed. The technician assumed it was resolved by just replugging it. After he left, the problem persisted. When I scheduled another service on December 11, 2023 and the same technician returned, he had to consult an expert and charged me an additional $134 for the visit, citing issues with the heat and control panel. Despite the payment, the problem remains unresolved. I'm dissatisfied with GE's service and hesitant to continue using their products.
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November 2023 by DEBBIE A.
OMG... WHERE IS JACK WELCH??? When he ran GE, things got done. Now look at the reviews on all the different sites. THEY ALL SUCK. I have not seen one positive review, yet the "fat cats" sit on their asses and do nothing about it. Time for me to go back to Maytag/Whirlpool. So I just bought a kitchen's worth of GE appliances. Nothing has been used yet as my kitchen is gutted right now. We did hook up the fridge for the perishable foods but not the water. I needed someplace to put a few things. The front panel does NOT light up. The ONLY LIGHT is for when a person gets water. Here is the kicker..... where the hell do you push the buttons on this? The control panel is dark. If GE thinks I am going to use a flash light for the next 20 years, then they have rocks in their head. I just gave away my other GE fridge in perfect condition with a nice bright control pad... unlike this piece of shit I just bought. Anyway, I just spoke with the salesman and I told him if this does not light up, then ALL THE APPLIANCES I just purchased are all going back. If this is only the fridge, then I am scared what the other appliances will be like since there are NO nice reviews about GE appliances. One last thing, every time I called GE to ask them about the control pad, THEY WANTED FIVE DOLLARS BEFORE ANYONE WOULD TALK TO ME.... FIVE DOLLARS PER QUESTION. Isn't this strong-holding a customer's arm???? General Electric is NOTHING like it once was. It has fallen down the sewer pipe where their appliances have failed so many of us miserably. Time to return these things and I will go and pick out something with GOOD ratings from Maytag/Whirlpool. This really sucks. DO NOT BUY A GENERAL ELECTRIC FRIDGE. Have not used the other appliances yet... I am afraid to do so. JACK WELCH... COME BACK. This is a nightmare.
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October 2023 by Stacy W.
Scheduled service a week out, first available time, for a 4 hr window. Email confirmation conveyed would get a call or text confirming or honing in on time frame day prior. Call/ text never came. Was able to track updates on site--time frame pushed twice and without a call or text then RS for next day. When I called to make complaint, the customer service reps were already well versed in and knowledgeable that communication is nil. With limited faith in the tech, Aaron's ability to communicate or follow through, canceled the RS that was never negotiated with me to begin with.
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September 2023 by BrittBrat J.
After Charles (027) the tech showed up to my house, sat in my parking lot, rescheduled my appt for another time without communicating or coming to my door, I called CS to file a complaint. I was then rescheduled for today 9/14 between 8am-12pm. I learned that Charles (027) was the tech again when I checked the status. Charles called me for the very first time around 11:55am telling me that the apartment complex said they were closed until 1pm. I told him that they know that he is coming, and that I will confirm with the manager. He said he was in route and would be there in 5 min. I confirmed, and text Charles "The office is aware that you are on the way". No response of course. 5 mins later, I was told that maintenance was walking to my home to open the door to let Charles in, and Charles was pulling off once again. I guess that is his thing! I immediately called Charles, of course no answer. I left a VM stating that this will be reported and that this was the second time he did this, and that it was unacceptable. I called CS again to report another complaint. I was told that I would be rescheduled and pushed up because I haven't had a working microwave since the end of June. I was placed on hold, and then sent to a random person who said they were dispatch, and his name was Jeremy. Jeremy said that he could not help me and that I basically had to figure it out on my own. Then I found out that Charles went into the system and cancelled my appt. Is that proper protocol? I think not. I DO NOT want Charles coming back to my house at this point. Once again, there needs to be some consequences because this is something that he does often apparently. My apartment complex does not want me in the middle of this, but I felt empowered to advocate for myself since nothing was getting done. I will continue to do what needs to be done until this situation is fixed bc me and my daughter are not happy and it is very inconvenient. This is really frustrating and a waste of time. I would like this to be resolved ASAP.
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August 2023 by David C.
I purchased and registered my new GE Energy Star 27.7 Cu. Ft. refrigerator in April 2023 based on a review in Consumer Reports. The cost was $2800 and 3 months later the evaporator malfunctioned and thus far it has taken a week to find the parts. We were told to be patient but my tenants are charging me for items that have spoiled and purchasing ice. Water is leaking onto the wooden floors which causes additional damage. Per GE policy if they cannot locate the parts, they are supposed to swap out the malfunctioning unit with a replacement but nothing happens. They tell us to be patient but my patience has evaporated. Be warned about this model refrigerator and GE customer support.David C
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July 2023 by Bill R.
WARNING! DO NOT DO BUSINESS WITH GE. GE is a company that subjects its customers to life-threatening danger in selling gas ranges that are known to blow up, one model in particular which is GE 30" Free-Standing Gas Range Model No. JGBS60REK4SS. This model explodes and blows glass out the oven door. GE is aware of this defective product and yet continues to sell it to the public, subjecting its customers to danger, demonstrating a willful disregard for the safety and well-being of its customers base. As a GE customer who unfortunately bought this range, and it exploded, here's my personal experience with GE. October 27, 2021: I purchased the GE 30" Free-Standing Gas Range from Lowes, Model No. JGBS60REJ4SS, Serial No. TS141907P. The range was for one of the apartments in an apartment building I own. August 31, 2022: I got a call from the tenant who occupies the apartment where the range was delivered telling me that the GE gas range I bought ten months earlier had exploded in her kitchen, blowing glass out of the oven door and bending the metal in the door. She was shaken but thankfully wasn't in the kitchen at the time and wasn't injured. She was in a room next door.I called Lowe's where I purchased the range and told them what had happened. They referred me to GE, said it wasn't their responsibility. I dialed a number for "GE cares" and found that getting someone on the phone at GE was near impossible. When I finally got someone on the line I explained what had happened and that GE needed to replace the faulty range they had sold me that was only ten months old and under warranty. I was told by the person on the phone that GE doesn't replace appliances, they only repair their appliances, and they would have a company called A-Plus Appliance come out and "evaluate" the damage to the range and determine what would need to be done to "fix" the range but GE would not replace it, by policy. September 13, 2022: A-Plus Appliance finally came out after keeping my tenant waiting for two weeks to "evaluate" the damage to the range from the explosion. They concluded that the oven door, and the shattered glass, needed to be replaced, but no mention of what caused the explosion or what could be done to prevent it from happening again. They left saying they would "look at their schedule" and get back to me when they could come back and fix it.September 26, 2022: A-Plus Appliance got back to me after keeping my tenant waiting another two weeks, now a full month without a stove since the incident occurred, and they repaired the damaged range. Making her wait a month was unacceptable, fixing the range and not replacing it with a new one was unacceptable. I called GE, again, and told them I was not happy with their "repairing" the range instead of replacing it, especially with another two months left on the one year warranty. The person on the phone said in a very condescending tone, it was GE's "policy" to fix, not replace. July 5, 2023: I got an alarming phone call from the manager of my apartment building telling me the gas range blew up again. My tenant was at home at the time but thankfully wasn't in the kitchen when the stove exploded. I got on the phone with GE and told the person who answered what happened, that the range had blown up again, for a "second time", and it could well have injured, maimed or killed my tenant. The person on the phone said in a very condescending tone that they would schedule someone to come out and "evaluate" the stove ... again ... like the stove blowing up was no big deal. I said surely you're not going to attempt to repair this defective and dangerous range again and I couldn't believe her response ... "Your range is now over a year old, sir, so it's out of warranty and we won't be able to replace it". I told her the problem should have been resolved a long time ago when the range was still under warranty and, without skipping a bea
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July 2023 by Jan A.
Ge Appliances/ Monogram as a company is the worst operation I have ever known.I had been a GE customer for over 30 years and there service & products have gotten worse & worse to the recent point where they deliver defective products that are quite expensive to say the least and don't take care of it period.We ordered a new Monogram refrigerator that costs us $12,500 & it was not installed correctly & doesn't function properly & GE as a company didn't care whatsoever & could not take care of the issue & wasted 2 months of my time with no resolution whatsoever! They had me compromise my job as I had to take off 2 weeks to accommodate their lack of organization & incompetence sending crew after crew who had no clue of what to do.I had to put in a credit card dispute in as the only method of protection and then after 2 months of nothing, I received a call once again to aggravate me once again.I had spent so much time, anxiety & stress dealing with GE/ Monogram that I had it & will never purchase any GE or Monogram products period ever again!This company in every facet should be put out of business now, so no one ever has to waste time & energy dealing with them......BEWARE OF GE, THE GE APPLIANCE STORE, MONOGRAM OR ANY OTHER GE ENTITY AND PURCHASE ELSEWHERE, YOU HAVE BEEN WARNED!!!!!!!!!!!!!!!!!!!!!!
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June 2023 by Anne B.
Worst expression ever. I have a Cafe refrigerator installed a little over a year ago. the compressor failed and is under a 5 year sealed system warranty. upon calling GE I got the runaround regarding fixing it. after 4 phone calls I was scheduled a repair. The first company did not show. The second company replaced the relay and 24 hours later the units compressor wasn't working. The repair company GE SENT said they aren't authorized or trained to repair the compressor so I have to go back to GE again. THREE weeks without a working refrigerator later and I cannot get a hold GE customer service because there is no weekend hours. GE has done the bare minimum to address the issue and is seems quite fraudulent to send someone who couldn't fix the problem.