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November 2023 by Brian O'Malley
Jim and his team bend over backwards to make sure the job is done right and at a good price. They have serviced 5 of my families cars over the years. I currently have a BMW M550i and don't hesitate to bring it there. They have done a complete brake job and a rack and pinion assembly with zero issues on this high performance sport sedan. I have no problem getting an appointment and the car is always ready same day. I highly recommend them.
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November 2023 by Donna S.
Took vehicle in for inspection was told need about $800 worth of work. Ok they got me, came back to pick up now they can't find the keys & said oh the check engine light is on now so it wouldn't pass. Come to find out they were using the wrong codes. I took to another place , they noticed front end repaired & said bolts were loose. I'm done they have teenage kids working that don't know what they are doing. Will never go back again.
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October 2023 by B Macklin
Won’t be back. The cost of doing business with them is substantially more than other mechanics in the local area and I called around asking for estimates for the same work which confirmed.Told them how unhappy I was about my most recent service after giving them a 2nd chance. I never received a call back after speaking to their manager and being told I’ll be hearing from them on Monday (spoke to her on a Saturday).I would seriously consider shopping around the south towns before going to them. They wanted $1400 for brakes all the way around. I said, respectfully, I will get a 2nd opinion on the work. 2 other local shops came in at around $1000. When I told them thank you but I’ll get the work done elsewhere they somehow magically came down to match the price and asked me to stay as a customer. I can’t imagine just how much they’re overcharging for the exact same work as everyone else. Avoid them and shop elsewhere.
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September 2023 by Vinny Paternostro
Just an Incredible experience - Lisa / Jim - Great People - Great Service !!!!I called and made an appointment for my inspection and Lisa was upfront and honest giving a timeframe of what to expect on the date of the inspection and the why behind the timeframe - places just don’t do this they say “it will be done shortly” and shortly could be who knows how long, which then leads to frustration !!!!upfront and honest is what she was and I really valued and appreciated her !!!! :)Jim was top notch and advised of a few concerns and his recommendations were exactly what was needed to fix my vehicle - very down to earth - fun and knew his stuff !!!The positive energy and communication here was just incredible and this interaction was amazingThank you Lisa and Jim
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September 2023 by Eric Larsen
I just moved back to the area after 15 year and needed my vehicle inspected but had a few lights on the dashboard.After discussing my concerns and listening to his insight, I was able to make an educated decision about my next step with my vehicle, which is at this point to purchase a better car.When I find a vehicle that will be replacing my current jalopy, I will be bring it to Joe’s Auto for a once over to ensure my purchase is one that will last me for years.
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September 2023 by Jo McNamara (Debra)
There's a reason they offer the cheapest oil change in town. Carelessly overfilled the oil, leading to further hassle for me to get it fixed, and the mechanic hacked up the drain plug nut so much I could barely get if off and had to replace entire part. Very dissatisfied and will never trust Joe's auto with my car again!!Service: Oil change
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September 2023 by mary zilich
Joe's auto is a great place. You are treated with respect and kindness. Work is discussed honestly before being done. The dogs are fun!
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August 2023 by Margaret Meissner
Everyone cares about the customer at Joe's! I had excellent, and kind service and saved money as well! I will always go back to Joe's.
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July 2023 by adam kolerski
I went in before my vacation and they did a bunch of stuff also saying I needed my strouts done 1600 when every other place in town is 800. Took to another shop and said struts are perfectly fine. But they tightened bolts that were loose... interesting noise didn't not start until getting back from joes auto. Steer clear. Shop is a joke
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July 2023 by Jennifer Hutzler
I brought my car and in for what I thought would be just an AC repair and possibly a heat shield. They ended up finding a lot more issues than I imagined. I needed breaks, wheel bearings, heat shield, ac repair, a ball joint, and had a missing caliper pin. So as you can imagine, the subtotal was going to be much more than I anticipated. As my car had many miles on it I had been thinking about trading it in already. Rather than having my car fixed, I ultimately decided to hold off on repairs and trade in my vehicle. Joe's Auto service was totally understanding and I was not charged for any of the work they had put in to see what needed done. They also had a free shuttle and was able to take me home after dropping my car off. I really appreciate their time that they put into my car and being as understanding as they were. From what I know, most shops charge to even look at your vehicle. I will think of them in the future if I need any repairs. Also they had a very friendly dog in the front office. Just another added plus!
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July 2023 by Sam
Joes auto is the place for all your car repairs if you want them done right the first time. The staff is super friendly and extremely knowledgeable on all things that could and do go wrong with our precious vehicles. They respect our cars and our time. I highly recommend giving them a chance and I assure you won’t regret it and will be a lifelong customer.
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July 2023 by Mike VanVelson
Trustworthy, quick, reliable, and reasonably priced. You're making the right choice by going to Joe's.
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June 2023 by Anne Marie
Dishonest shop. Knew I was in a tight spot, tried to force me into approving work that wasn't needed. Parts listed more than double retail costs for same items. Their mechanics are the slowest on earth or that was inflated too. Also didn't want me to take my vehicle until next day. Instead of their $2300 repair bill went somewhere honest and paid $375. Runs perfect now!
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June 2023 by Anthony O.
Up charge and you'll end up having to bring it back for the same issue. Had 2 things done there and both I had to bring it back because it wasn't fixed. They say they take the thank a vet card as well, but only for oil changes I was told
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April 2023 by Brittany B.
23 year old girl taken advantage of! went in for an inspection and was charged $600 for my just front rotors and brake pads. I know thats and absolutely outrageous price, Im not stupid. Had to do it because my inspection was overdue and they knew that. So I was polite and went with it. Also needed an oil change and my car needs synthetic oil and I was charged $80 which is like the highest you can go, and then Nick had the audacity to put 5000 miles on my sticker. So I walk back in and confront him and he lies straight to my face telling me it's only good for 5000 miles. So maybe he's being honest and just using $80 synthetic oil that's only good for 5000 miles when I could get some for $65 that's good for 10,000; 7,000 minimum. what a joke. Now I wasn't even going to post a review, but here I am 5000 miles later, checking my oil, and there's literally barely a drop of oil left in there. So they shorted me on oil too, putting my $25,000 car at risk. note: my car had just been inspected by them a few months ago so there's no leaks (unless they missed something), plus it's a 2019, and a reliable vehicle and brand. Never had any issues before. I take the care of my car very seriously, especially when it comes to the engine. I'm not messing around. Then, I pull out of the parking lot and get a notice that my oil needs to be changed. These lazy people that I just paid $700 minimum, couldn't even be bothered to reset the oil monitoring system in my car. Literally, takes a solid 10 seconds. So I reset it myself. Never been anywhere that hasn't reset it. Also, on my moms behalf, she was also overcharged for her brakes and other issues she had with her car (I don't have the exact details and I'm not going to post a public review with details I don't actually know, but I know she had more done to her car and was overcharged). They also did services without asking her first without considering her financial situation (since she had to drop it off and couldn't wait at the shop). My brother has been a mechanic since 2016 and said the prices and experience in general was unethical and a classic example of places to avoid, especially as a female. About to drive across the country to have my brother do my oil change rather than drive a couple miles to this shop again. Receptionist was a nice lady though I give her a gold star. Nick would get 0.
