Firestone Complete Auto Care in Hamburg, NY is a one-stop shop for vehicle needs from standard maintenance to tires and repairs. Reviews note the friendly, professional, and helpful staff who are trustworthy and willing to go the extra mile. Customers report being satisfied with the service, products, value, and professionalism, finding it more convenient than a dealer. Some reviewers mention that service is decent, but wait times have gotten much worse. They also note that the waiting area has comfy chairs but the bathroom is in poor condition. While the check-out process is easy, the parking lot can be hazardous in winter. The business is described as a great place full of professional people where vehicles are in good hands, offering reliable and affordable auto care to get customers back on the road.
Great customer support. I appreciated having the tire pressure adjusted for winter temperatures.
January 2025
Service crew is courteous, friendly, and takes time to explain details of service.
December 2024
Nice guys working there...comfy chairs in waiting area ...lousy magazines , wayer available but not coffee , parking lot was a deathtrap of ice with no salt down. Check out was easy . Total time to get truck 4 new tires was 0800 till 1030 .
