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“Outstanding bank and I use a couple of them, including across the street. Big plus, they give out dumb dumb suckers for the average consumer… might want to buy some more as I know people that use the same bank.”
“i truly enjoy this bank i made the mistake of trusting my 16yo to manage an account and needless to say i was wrong which resulted in my account being wiped . and the customer service i received through this whole ordeal was beyond amazing.”
“I had a really complex banking issue. I came in bristling with frustration. The manager Jo immediately started going over my problem with me. She gave me a huge sense of reassurance and totally made me comfortable that we would eventually get it all sorted out. While I was there I watched as person-after-person come in with really stressful banking problems from ID failures, to huge fraud losses, to auto-payment errors. Everyone was either crying or screaming. I could never, ever do what these employees do and what they deal with. Surrounded by this much stress, and getting yelled at, they all act like saints!Stephanie was great in helping out where needed and Shane took care of solving my problem super professionally and with such friendliness I actually enjoyed my visit. I seriously had a fun lunch there.As I left I told them "thanks - you're kind of a miracle worker" and I meant it.I would trust them with all my banking needs and be happy to go back there any time.”
“I wish I could rate more stars! This bank is wonderful to deal with, and Lisa the teller went above and beyond my expectations! She was friendly, didnt confuse me when I asked questions, she made dealing with the issue I had go away!! I will ask for her every time I go here! Please if there is a option for raises, give her one! :) She made me from switching banks,due to a screw up at the other Hamburg m&t bank!!! Thank you Lisa, you were a breath of fresh air!”
“Beautiful ambiance. Perplexingly caucasian. The pens are fun to use and write like shakespeare. My card slides through the scanner like churned butter on an Amish countryside. I can almost smell it now...”
“I worked with Shawn, and Leo opening a new account at this location. We ran into an issue coming from corporate which was out of their control but they helped me through it and the issue was resolved in no time. I would highly recommend this branch in particular as everyone I've encountered here is the finest example of a professional.”
“I had a problem with online fraudulent charges. Lynne Roche spent an extensive amount of time with me investigating the charges, and making sure that everything was safe. She was very thorough. Excellent customer service. Thank you!”
“They go above and beyond, really help where needed. I lost my bank card, and it has taken almost a month to receive. They had to deal with me a lot and always help me with a smile”
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“Big shoutout to Reginald for his quick and efficient service!
I needed a business account created within a couple of hours on the 31st of Dec and after calling a few banks/Chase branches, I had no hope!
When I called the Hamburg branch, Reginald moved very quickly, working with me over the phone and subsequently in person and get everything setup in time. In a couple of hours, I had my account opened, linked and a couple of transfers done.”