Trustco Bank receives positive feedback for its helpful and friendly staff, especially at the State Farm Rd branch. Virginia, in particular, is praised for her knowledge, dedication, and willingness to go above and beyond to assist customers, including support with home purchases and other banking needs. Customers appreciate the seamless experience when working with Trustco representatives like John Mariani, who helped a client through their home refinancing process, making it smooth and effortless. However, some concerns are raised about the branch’s occasional glitches during transactions and the lack of a centralized phone number, which can make resolving issues less convenient compared to other banks. Customers also note that Trustco offers detailed account statements, which are viewed positively, especially in contrast to other banks with limited information. Overall, Trustco Bank is seen as a helpful and trustworthy institution with dedicated staff, though some improvements in communication and transaction processes could enhance the customer experience.
I had the pleasure of working with John Mariani when I was refinancing my home. He was extremely helpful in walking me through the process, and made my experience as flawless as possible. I would highly recommend working with John and his team at Trustco to anyone looking to refi or purchase a new home!
March 2025
VIRGINIA MATHIS. SHE IS ONE OF BEST HELP CUSTOMER,WHAT EVER SHE IS WORKING, IF I STOP HER DESK SHE HELP ME .ABIG HELP FOR PURCHASE MY HOW HOME .
March 2025
Virginia at the State Farm Rd Trustco Branch is a wealth of knowledge, dedicated,, friendly hard -worker, who goes above and beyond for her clients. I am so grateful for all her support, time and effort she has and continues to help me with.
