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8:30AM - 5:30PM
11 New Karner Rd, Guilderland
Post Offices
“It is a nice new post office. I like going there and I always had good experience and the location is convenient for me. People working here have always been helpful.”
“Samantha at the desk was so welcoming and provided efficient service. The wait wasn’t long at all and I was able to ask questions without feeling rushed. Also, this office was extremely neat!”
9AM - 4:30PM
475 Albany Shaker Rd Ste 9, Loudonville
Post Offices
“Tyron was a huge help trying to track a package I was sending. He went out of his way to figure it out. Tyron is worth his weight in gold. 5 stars for him but 4 stars in general because this location needs more help.”
“I've been regularly using this post office for the past few months due to working nearby. The staff working here are always kind and more than happy to answer my questions about how to ship items to ensure they arrive properly and promptly. I now purposely avoid other less desirable post offices near my home to go to this one instead!”
8AM - 5:30PM
1399 New Scotland Rd, Slingerlands
Post Offices
“Had a slight wait in line, which is to be expected at the time of day I went (4:15pm on a Thursday). Otherwise, they had very friendly and helpful customer service! I was in and out the door within 10 minutes.”
8AM - 5:45PM
685 Watervliet Shaker Rd, Latham
Post Offices
“I needed help yesterday because my parcel had been delivered to a supermarket mailbox but the supermarket staff and I did not seem to understand one another.I was confused between us until I reached USPS. The lady at the counter was able to help me a quick solution by contacted a right person. Then I was given a parcel by a gentleman after he drove to the supermarket. It was a pleasure to work with them and I really appreciated their kindness.”
“I visited this post office recently. It was in the afternoon, the weather was beautiful, and I just had to write this review due to the incredible customer service I received. Sue was extremely helpful, kind and went out of her way to answer my questions and help me understand what I needed to get my packages delivered. Personally I would not be happy if I were stuck inside on such a nice day but she had such a gracious demeanor while going about helping customers that I wanted to leave a review. Hossain who was working with her was also helpful and I am so thankful for their hard work. I am also thankful for the extended hours at this location (open Saturdays late and also on Sundays), which they make possible, and hope they are not taken for granted, and that they get recognized for what they do.”
“I really have nothing bad to say about this post office, even if I tried, which I think many people do, just because of the stigma the phrase "US Post Office" is commonly associated with. I get it. I've been to plenty Post Offices in my life to feel the same. This place, however, really is different, and special. Why? Well, maybe for me because it is hidden in a popular strip mall just minutes from my work. That means not only can I take care of postal stuff quickly at lunch, I can also grab a bite and still be in time for my 1:00pm meeting. Also, I don't know if it is because of the location, or that people just don't mail stuff any more these days, but there is hardly ever a line.It is a tiny spot, not like the Post Offices in Down Town Albany, but it still has everything, and the Postal Workers at the counter are always pleasant. My favorite thing about this post office, is that they are open Saturday until 5pm. That is always nice when I need to take care of some mailings on the weekend. You won't find many other post offices open all day Saturday, which leads me to believe many more people appreciate and use this location. And, like I said, if going on a Saturday, I always pick a nice place to eat in the plaza, which has many.”
“I love this post office. Employees are great and they will explainto to you everything. Front doors are open 24/7 and you can do self service after hours with machine they have in the hall. I move my PO Box from Colonie mall to Niskayuna, Schenectady County and I'm very happy I did that. Thank you for your service. Keep up doing outstanding job.”
3 - 5PM 10AM - 2PM
457 NY-146 Unit 2, Guilderland Center
Post Offices
“A solid post office. This is a good, honest post office in my experience. I have lived upstate for a while and I feel fortunate that this is my local post office because if your local one is bad it can really be the bane of one's existence regardless of how nice a place you live.I would also like to mention that the staff here are wonderful and will go out of their way to be of assistance to you which has not gone unappreciated by me. Jacob, Maddie, and Justin (new carrier) have all gone above and beyond in assisting me during a difficult time (being temporarily displaced from my apt due to construction then being moved back) and I had to mention them.Thanks so much to Jacob in particular for going out of his way to locate, scan and hand me my mail shortly after closing one rainy, stressful day when my mail was being held... the kind of customer service you don't often get.Thank you Heritage Station for hiring friendly and high quality staff.”
“One of the most knowledgeable professional courteous and friendly and especially best run PO that I have seen in my life thanks to people like: Erica, Scott, Andrew, Cindy, and many more
Thank you ! Jacob you were knowledgeable professional courteous and most of all Patient! I thank you for all your help and time
Everybody that I met here if you give them a chance would be willing and able to help you with a smile on their face?”
“Went to day to get some money orders, was presently greeted by Conner; what an awesome kind person. Such an uplifting attitude super funny and super kind. I wish I lived in Albany so I could see him once a month. Till next time Conner I wish you the best!”
“I had a really great experience with a Saturday afternoon (3:00 p.m.) passport appointment. I scheduled the appointment about 10 days in advance. There is a designated office within the PO for passport appointments. I showed up a few minutes early for the appointment and the agent, K. Clark, got my paperwork started prior to the appointment time. He was extremely professional and efficient and got the process finished in less time than anticipated. I was extremely worried about all of the negative reviews and experiences, but I had to roll the dice as this was the only place that I found to have Saturday afternoon appointments available. I am grateful to be able to share a positive experience.”
12:30 - 4:45PM 8 - 11:30AM
45 Voorheesville Ave, Voorheesville
Post Offices
8:30AM - 5PM
71 Terminal St, Albany
Post Offices
“Post offices usually get a bad rap and I too have had troubles in the past but the two women at this branch were friendly, helpful, and fast. I was picking up an international parcel as well which is notoriously difficult to handle. Credit where credit is due.”
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“Had a pleasant and easy experience shipping off a package at this location. They do not offer free tape at this location and it’s printed there. I believe I saw there’s a 24 hour lobby that the public can use from what I saw posted on their door. Ken came out of the back and helped me pick the cheapest package and printed out my QR code for my shipping label and put it right on the package for me too. I believe the QR code is the only way they can print your label. Thanks again usps and shoutout to Ken. Kind service too.”