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August 2023 by Google user
First bad experience I had. I Had stopped to get cash in two certain amounts. Wanted two separate amounts. Because, 1- I Had to pay a bill in a specific amount . The Teller in Guilderland wasn't very friendly. We had a miscommunication and he did apologize. Then there was a period of silence while I waited for my other withdrawal amount. He then said oh I didn't understand you. I finally completed the transaction. Was going to the back entrance looking for a rest room. He exclaimed you can't go out that way across the whole branch. Said I was looking for the restroom, and said there wasn't one for the public to use. I never have a problem going to other branches. They are especially courteous and very friendly service in Johnstown or Gloversville, NY. Still love this bank!
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August 2023 by Jo Suss17
First bad experience I had.I Had stopped to get cash in two certain amounts. Wanted two separate amounts. Because, 1- I Had to pay a bill in a specific amount . The Teller in Guilderland wasn't very friendly. We had a miscommunication and he did apologize. Then there was a period of silence while I waited for my other withdrawal amount. He then said oh I didn't understand you. I finally completed the transaction. Was going to the back entrance looking for a rest room. He exclaimed you can't go out that way across the whole branch. Said I was looking for the restroom, and said there wasn't one for the public to use.I never have a problem going to other branches. They are especially courteous and very friendly service in Johnstown or Gloversville, NY.Still love this bank!
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April 2023 by Walter Whipple
ATM is out of date.
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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July 2019 by Rick
Really friendly staff here, its never crowded which is nice too. I agree with what another reviewer said, being open later than 5pm on a few days would be fantastic.
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July 2018 by Robert Morell
Friendliest bank in town.
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March 2018 by Madison Murray
I love this bank. Been with them for 7 years. My only complaint is they need at least 2-3 days with the closing time being 6pm instead of 5.
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December 2016 by igor lensky
Great customer service
