NBT Bank is a financial institution that generally provides good personal banking services, according to the reviews. The majority of customers have had positive experiences, with the bank being described as trustworthy and caring, with a family-like atmosphere. However, some customers have encountered issues with the mobile app, which is described as having certain limitations and requiring users to learn "tricks" to perform certain actions. Additionally, one customer had a negative experience at a specific branch in Guilderland, where the teller was not very friendly and there was a miscommunication regarding the withdrawal request. The customer also encountered an issue when trying to locate a restroom, as they were not allowed to use the back entrance and were told there was no public restroom available. Despite this isolated negative experience, the customer still expresses their overall satisfaction with the bank, noting that they have never had any issues at other branches, particularly in Johnstown or Gloversville, where the service is described as especially courteous and friendly.
I've been with NBT for many years and they have been trustworthy how they are there for you, not only the professionalism but the family like way they show they care.
July 2019
Really friendly staff here, its never crowded which is nice too. I agree with what another reviewer said, being open later than 5pm on a few days would be fantastic.
March 2018
I love this bank. Been with them for 7 years. My only complaint is they need at least 2-3 days with the closing time being 6pm instead of 5.
