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“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”
9AM - 8PM
316 Rte 9W, Glenmont
Mobile Phones
“My husband and I both exchanged our phones for new ones. Lindsey was the best sales consultant we have ever had in our many years of experience as Verizon customers! She answered all our questions accurately, took the time to help set up our new phones, and most of all, interacted with us in such a delightful professional manner. We will always remember the way in which she served us with such diligent care. Brandt & Charlotte”
“I see their reviews and step over there and I switched from Metro & got two free phone. There service is as they were. The best service in Albany NYC. I love their multitasking services.”
“Great experience in getting a new phone after my old phone bricked itself.
Unlike other Verizon stores, this one actually helped make sure I got the new phone set up and all my apps properly installed”
“I met with Vincent this morning who provided excellent customer service. He had me in and out very quickly even while assisting another customer at the same time.
Thanks Vincent!”
“I needed to upgrade to 5G but was apprehensive about how painful the process might be. Turns out, no worries. It was seamless and got everything ported over to the new phone. Whole process took maybe a half hour at most and was painless, not painful. Based on my two experiences there (first was in 2021), I consider them very professional and very helpful, Highly recommended.”
“I had an excellent experience yesterday at this location. Bruce, The Staff member that helped me out did an amazing job and made it super easy for me to get what i needed!!!!! THANKS BRUCE”
10AM - 8PM
18 Wolf Rd, Albany
Mobile Phones
“My grandmother and I came in to transfer from a whole different phone service and TC was a huge help! She was able to answer all of our questions, she made the whole process so quick and easy!”
“Luca and Stefon were awesome and helped me at Central Ave when other stores couldn't. They helped me get my stuff transferred off of an old phone that had a broken screen.”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
10AM - 7PM
1593 Central Ave Ste A, Colonie
Mobile Phones
“Taylor was incredibly professional and thorough in explaining everything I needed to know about my replacement phone. Very friendly, patient, and extremely knowledgeable to make me feel comfortable with my new phone after a phone-ending drop of my old phone. Give her a raise!”
“MALIKA was the best salesperson that I have encountered.She came in on her day off to finish my sale.I can’t say enough of how good she was to come in on a snowstorm.Definitely one of a kind.She earned a big raise.”
“I was having trouble using my phone as it was frozen and I couldn’t swipe it to open it. Eric, the manager was awesome and was able to fix the phone without difficulty or cost. Thank you Eric.”
“I am emailing Tmobile to complement not only your store but a sales person
Who was a A fantastic help to me his name is Armando
Tmobile is so blessed to have him. He was so helpful so patient and so kind and spent a long time with me helping me out with my phone and I am now going to get the Internet from T-Mobile.
Thank you again for having such a wonderful employee and also the manager was very nice and helped me once before connect my”
“Jason and Christian provided exceptional service. They patiently and with friendly good humor sought to solve a number of problems we were having that proved to be hard to solve, but they came up with a great solution for us. At one point a number of customers started coming in and they, as a team, seamlessly handled the new walk-ins and did not forget about us. Great experience!”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
10AM - 7PM
1400 Altamont Ave, Schenectady
Mobile Phones
“I called ahead with questions and talked to Justin. Later in the day I stopped in to buy a new SE phone. Justin was great and made the transaction easy to understand and seamless. He spent time setting up my new phone and helped me to transfer everything over from the old to the new. He applied my new screen protector and made sure I had accessories that I needed. If I had tried to do the new phone setup myself, I'm sure it would have taken so much more time and would have caused me so much frustration. While I was there, two other customers came in because it is a busy location. Justin was manning the store by himself, but was able to help others between set-up steps. He is very proficient at his job and I hope Cricket Wireless recognizes the excellent team members who make them look so good!”
“After much debate, I decided that my 23 year old, almost mint condition, Mercedes-Benz finally needed an upgrade. It was time to replace the cassette tape-deck radio and upgrade to a new wireless Apple CarPlay enabled touchscreen. After doing some research I decided to visit Boomer Mcloud in Schenectady. When I walked in I was immediately greeted by the General Manager Joe. He was super patient and answered all of my questions without trying to give me the typical sales pitch. He walked me through all of the options available for my car and scheduled my appointment. I wanted to retain the classic look of my radio console so I purchased a console frame that matched my original but could fit a touchscreen instead of just my old tape-deck. Needless to say the technician customized the entire setup to fit as I envisioned. I’m very happy with the entire experience. Not only did Joe and his staff provide great customer service, they did an excellent job installing my custom frame, touchscreen and backup camera in under 3-4 hours as projected. Their prices are very reasonable and if they don’t have exactly what your looking for Joe will get it for you. I’d highly recommend this spot for your car audio needs, especially if you need something custom!!”
10AM - 7PM
241 Rte 9W, Glenmont
Mobile Phones
“Best Service from ATT!!!! Never go anywhere else!!! Both G Shaun and Chris were assisting two customers at a time to ensure the most efficient service for all who were waiting. This location offers the best service, they took such good care of my sister and I without even a commission or any type of benefit.I was working on getting a line transferred for over two weeks. I could go on and on about the troubles I had with ATT, however this experience made it all OK. I cannot stress enough, if you are in the capital region in Upstate NY and you need to find a good location to visit. You really need to go to Glenmont store!!!! Amazing Service!!!!”
“Jabari was a pleasure to work with! He made the process of getting my boyfriends new phone very easy and fun. Such a sweet guy!! Knowing he’s only been there for 3 months he was professional and very knowledgeable and had the answers to all our questions. And if he didn’t know the other gentleman in the store were quick to help and were very nice as well!”
“Jason (Jay) was very pleasant and helpful, I also appreciated his patience. The entire staff we're very friendly and attentive. Great team ! I was in the Stuyvesant store to replace my phone.”
“Finished the people in front of me when I came in took care of me fast efficient gave me a receipt was friendly and courteous talked to me asked if I needed anything else then some small talk excellent customer service”
“What I was impressed with was the fact that the gentleman that served my brother phone decided that it was better to show customer service instead of just trying to make me pay more for a phone that was still working properly I was up on the fence regarding whether I should pay for another phone or stick to the phone that I had. The workers showed excellent service and let the me know that he's there to take care of you instead of trying to show you something that you didn't need. He has all my phone issues check with the computer and found out why my phone was acting the way it was so I didn't have to spend over $500 for another phone. He should get a raise or at least acknowledgement for his excellent customer service. Hooray for MetroPCS”
“We have both purchased in store and had purchases delivered via online shopping over the years and, today for the first time, picked up groceries in store after placing ordered online. It was free and they sent an email notification that the order was ready for pickup, and the pickup was pain free, so would do it again for sure. The lessened enthusiasm over the last few years has to do with Target stopping carrying Mossimo clothing and replacing with what we feel are of lesser quality, which is why we haven't bought any clothing from Target in years and is the reason for a star deduction. Besides the above, for me Target is still one of the top considerations for shopping in terms of value, overall customer service, selection, and store layout. I hope they continue to improve.”
“I love the hair store. I travel from Albany to there and would not go anywhere else. You man that run the hair store is very nice and knows what I be looking for. He always have a smile on his face and talk to you with respect. I recommend you go there.”
“Dontay was very swift and polite with helping me out. Not only was he able to assist me with multiple issues he was also able to train his associate Brina at the same time. Very pleased with the service.”
“Seemed kinda sketchy u know…. But I gave it a shot. Switched services got my iPhone 12 for 280 with the upgrade been going here for 2 years now good service theyre English isn’t the best but be sure to ask questions about the plan and to brake it down for you …”
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“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”