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“My husband and I both exchanged our phones for new ones. Lindsey was the best sales consultant we have ever had in our many years of experience as Verizon customers! She answered all our questions accurately, took the time to help set up our new phones, and most of all, interacted with us in such a delightful professional manner. We will always remember the way in which she served us with such diligent care. Brandt & Charlotte”
“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”
“I met with Vincent this morning who provided excellent customer service. He had me in and out very quickly even while assisting another customer at the same time.
Thanks Vincent!”
“Great experience in getting a new phone after my old phone bricked itself.
Unlike other Verizon stores, this one actually helped make sure I got the new phone set up and all my apps properly installed”
“Taylor was incredibly professional and thorough in explaining everything I needed to know about my replacement phone. Very friendly, patient, and extremely knowledgeable to make me feel comfortable with my new phone after a phone-ending drop of my old phone. Give her a raise!”
“I called ahead with questions and talked to Justin. Later in the day I stopped in to buy a new SE phone. Justin was great and made the transaction easy to understand and seamless. He spent time setting up my new phone and helped me to transfer everything over from the old to the new. He applied my new screen protector and made sure I had accessories that I needed. If I had tried to do the new phone setup myself, I'm sure it would have taken so much more time and would have caused me so much frustration. While I was there, two other customers came in because it is a busy location. Justin was manning the store by himself, but was able to help others between set-up steps. He is very proficient at his job and I hope Cricket Wireless recognizes the excellent team members who make them look so good!”
“Excellent service! The owner is very knowledgeable and explained in detail as to what was done to my phone and why. He's also quite friendly and pleasant to do business with.”
“I was having trouble using my phone as it was frozen and I couldn’t swipe it to open it. Eric, the manager was awesome and was able to fix the phone without difficulty or cost. Thank you Eric.”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“Luca and Stefon were awesome and helped me at Central Ave when other stores couldn't. They helped me get my stuff transferred off of an old phone that had a broken screen.”
“MALIKA was the best salesperson that I have encountered.She came in on her day off to finish my sale.I can’t say enough of how good she was to come in on a snowstorm.Definitely one of a kind.She earned a big raise.”
“Best Service from ATT!!!! Never go anywhere else!!! Both G Shaun and Chris were assisting two customers at a time to ensure the most efficient service for all who were waiting. This location offers the best service, they took such good care of my sister and I without even a commission or any type of benefit.I was working on getting a line transferred for over two weeks. I could go on and on about the troubles I had with ATT, however this experience made it all OK. I cannot stress enough, if you are in the capital region in Upstate NY and you need to find a good location to visit. You really need to go to Glenmont store!!!! Amazing Service!!!!”
“I'd thought I cracked my screen and was having issues filing a claim online. I went in and Justin was able to fix the issue which was actually a cracked screen protector. I was taken care of and sent on my way in no time! Super friendly and fast service and a much better experience than the Altamont location.”
“The store is excellent and the representatives are very knowledgeable except I really wish they would answer their main line. I wish to speak with two of the reps and never know if they're working. For one week I've tried to contact them and the phone just disconnects. I got a bad phone it's not crickets problem it's Motorola's. They are mass made production wise and sometimes it happens but I can never get there because I only want these two reps so I'm pretty unhappy about that”
“Dontay was very swift and polite with helping me out. Not only was he able to assist me with multiple issues he was also able to train his associate Brina at the same time. Very pleased with the service.”
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“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”