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November 2023 by James Omohundro
JR Roman did a great job placing our container just where we wanted it to be! Our PODS experience has been outstanding and I will definitely use them again for future moves.
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November 2023 by Brian Dollarhide
Overall the delivery and moving of the PODs went fairly smoothly (I recommend placing an air-tag in your POD to track the progress), but they attempted to over charge on the final delivery price and I am still having to deliberate the final payment. If another moving company has a better and more honest payment processing system I would go with them instead.Update concerning the comment:The pricing wasn’t for the POD but rather a drop off request from the warehouse to my house since the system wouldn’t let me select house drop off when booking the POD. I asked to correspond over email for the booking but rather got a call from the warehouse to schedule the drop off. I was told one price on the phone an invoiced a price twice the amount. Precisely the reason I requested email correspondance in the first place, for record keeping and honest pricing.
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October 2023 by Rudy Ratner
JR Roman who delivered my POD was very punctual and adept at navigating the pod in a sloped driveway. He did it while it was raining! He was very professional and put my mind at ease on the delivery of the Pod. Thank You!
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September 2023 by John F.
Don't have anything to do with this company its nothing more than a scam to get you private personal information. The people who work there hardly speak English and they don't care about their customers. Stay away from PODS.
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September 2023 by Donald Johle
JR Roman was prompt, efficient, friendly, and courteous. He switched out multiple PODS in short order, and was cheerful while doing it. He is very proficient with the Podzilla equipment.
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September 2023 by Brian Evans
Delivery of PODS container by JR Roman was awesome! JR put the container exactly where I asked and did it professionally and efficiently.
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September 2023 by Amber Stewart
Annoying phone call required for order but everything else was excellent! Seamless drop-off, pick-ups, and delivery; easy customizing of timeline in account on website; POD itself; and pricing made this a service I highly recommend.
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September 2023 by Robert Ronan
On time in the 3 hour window & placement in my location was spot on. JR R. Explained & demonstrated the POD and how to properly pack, load & secure
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September 2023 by Dylan Drummer
JR Roman did an amazing job delivering the container. He was friendly, personable and easy to talk to. He put the pod right where I wanted it on the side of the house with skill and ease. I hope he is the one back to pick the pod up.
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August 2023 by Morgan Park
I wouldn't recommend. I called a week in advance to schedule and pay for my POD. I took time off work to be there for delivery and to start loading it. It never came. I waited HOURS on the phone for an agent to tell me it was never put through and they had a system glitch. I was out a day of work and had to take off another day to be there for them to deliver it. When I asked for a resolution their customer service agent emailed me and stated I was lying and never paid or schedule it even though there is a recorded line of proof. I even called back a day later to verify. They had my credit card on file from the moment I paid for it, even though they claim I never did. Awful experience. I would not recommend. They obviously don't care about their customers.
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August 2023 by Tachana Dunham
The process was great with 1 exception. I thought I paid all delivery fees in advance but was later charged a second delivery fee to bring my pod to my new home
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July 2023 by David U.
All I've been trying to do is get into my POD at the Guilderland NY storage facility. The only number I can call to arrange this gives me inappropriate options and then tells me that the waiting time to speak with a representative is 30 minutes. What type of customer service is this?
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June 2023 by Jadin Kavanaugh
Used PODs for an out of state move recently, and everything was easy to understand at every step. The only downer was the two-week waiting period between initial POD pickup from the old location and delivery at our new one (we were without our stuff for 2 weeks). Also the scheduling emails did not arrive in the most timely fashion for the later stages (full-POD delivery and empty-POD pickup), but it all worked out. Driveers were very positive and professional, and our stuff arrived intact.
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June 2023 by Richard Lowell
PODS was an economical, easy and worry-free way for us to send our entire household contents from Florida to New York.
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January 2023 by Mike
Not a good experience with PODS. They delivered a pod to our house in a timely manner. The problem was, when it was time to move it to our new place, they indicated it would sit in one of their lots for 10 days. This was a local move. No reason to not just drive it straight to the new place. They refunded us in full. . . then charged us a rental fee the following month. Inept.
