-
February 2024 by Bob Cummings
Had to exchange a box. The lady working was great. In and out.
-
February 2024 by Jim S.
Terrible service internet has been spotty for months and out for a week and no one can tell me when will it be fixed...terrible way to run a business
-
January 2024 by Tim Mcbride
Optimum is good or was good at bringing in the new customer. Optimum is terrible with customer support. Their billing practices are deceitful . Case in point: while waiting to turn my box in, i was in a line full of people asking about their bill and what they are paying for. Try to call a customer service human or enliven chat with someone. Good luck . You will see what I mean. However. To be fair. The person at the front desk was very nice. It's too bad she works for a horrible company.
-
January 2024 by Alex R
Amazing customer service
-
November 2023 by Crystal O’Neal
In and out. Never crowded. Staff is attentive.
-
November 2023 by B14ckh4mm3r Jones
nice People
-
November 2023 by J MokrZecKi
Greenwood lake office was fast and efficient.Thanks!
-
October 2023 by jan9th1977
Kind great service
-
September 2023 by Ed Burke
Great service from your employees. Friendly and efficient
-
September 2023 by Deanna Wegner
Not the nicest people.
-
September 2023 by Linda Johnson
I was having technical issue with my tv a young man by the name of Mike figured it outIt was thrond bt duo he reset the tv for us and were all set very nice young man shook hands and thanked him great customer care and service today 11:45 am 8/14/23
-
July 2023 by R C
The only reason I giving it five star is because of Sharon. Always friendly and always willing to go the extra mile to make sure you have a great customer service. And also she waited on 15 customers while the other two employees only had one customer the whole time. But Optimum is very, very, very expensive and quality of service on cable is terrible. So it gets 1 star. Only reason why for 5 stars because of Sharon. She needs to be recognized!!
-
July 2023 by Gezim Ademaj
Hi I'm their costumer for God knowsClose to 20 yearsThe internet becoming worst and worstThe bill becoming higher and higherI pay now over $360 for internet one cable box and home phoneAnd I'm trying to disconnect with them for over a year now and they keep giving some numbers and transferring me over and over no answer or solution so farI have offer from frontier for less than $145But so far I can't switch without disconnecting firstAnd the greenwood location has a huge part on this charade of this scam and making people going through hell waiting on phone for hours and days without solutionStay far from optimum or AlticeThis company is made to steal and scam youYou can switch and save over $ 2000 a yearYou are just a phone call way on saving this much
-
May 2023 by Vicky Pampalone
Internet is the worst. I've been through 3 boxes in a year, and service still drops without cause and lately has been hours to days before it comes back.Techs have been great, but pretty sure after all that has been done, it is the actual service.
-
May 2023 by Jordy Sanders
Workers are rude at this location leaving people outside in cold. As far as company, internet always goes out and they can't keep their appointment times. Was told 11-2 then when I call they tell me tech can't come until 3. No supervisors available to speak to. Horrible company, unfortunate there is no other option in area.
