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November 2023 by Sarah Krinsky
I had a great experience with Greenwich Ford. Roman, Lou, and the team were friendly and made the entire purchase process hassle free. I’ve never been able to purchase a vehicle in the same day. I was and still am super impressed by their service. By far the best experience I’ve had with purchasing a vehicle.
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November 2023 by Deborah Smith
Highest of ratings . Roman was super awesome great at his job . Made me feel welcomed . Was having the hardest of times trying to purchase a car and Roman made it happen ! Louis was also a great help ! I can say if your having a difficult time buying a vehicle new or used go to Greenwich Ford and ask to speak with Roman ! Definitely five stars here. THANK YOU ROMAN !!!!
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November 2023 by Biff Del Monte
Sales experience was relatively hassle free. However, 9 days after I purchased my vehicle it threw an engine light (computer says it's a thermostat). Brought it back and was told it may not be under warranty. Really ? A $22,000 vehicle with 60k miles that I've owned less than 2 weeks and put 300 miles on isn't under warranty ? I haven't even owned it long enough to make my first payment ! They've had my vehicle now all day and no one has even bothered to contact me and let me know what's going on. Avoid this service department AT ALL COSTS.
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November 2023 by Cielo Cross
So disappointed. I took my 2022 Explorer ST here for service because the driver side seat was not heating up. They told me I needed a new heating element. They ordered the parts and came and got my vehicle for repair. They tore my vehicle apart and then called me and said they didn't have the appropriate heating element to fix it despite having ordered it. So they had to put it back together and bring it to me, unfixed. About an hour later I get another phone call that my vehicle had been hit in the parking lot by another customer. It is now my issue to deal with the damage. This dealership came to get my vehicle again a few days later to fix the heated seat issue when the appropriate parts did arrive. They assured me the problem was resolved and returned my vehicle. Noe, not only does the heated seat STILL not work, but neither does the heated steering wheel. The steering wheel was not an issue before it went to the dealership.SO DISAPPOINTED in this service!
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November 2023 by Stephanie M.
Just bought a vehicle here. One of the easiest and least painful transaction I have had in my 40+ years of car buying.
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November 2023 by Kavel Carnegie
Great experience at Greenwich Ford! The team was incredibly helpful in not only finding the perfect car for me but also in securing a fantastic car insurance deal. Their expertise and dedication made the process smooth and stress-free. What's more, they provided a discount that truly made the purchase even more satisfying. Highly recommended for their excellent service and commitment to customer satisfaction!Big thanks to Jacob and the Greenwich Ford team.
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October 2023 by Deanne LaBrake
Best experience in purchasing our new Explorer. We worked with Amy Burns she was excellent to work with and no pressure. We told her what we were looking for she worked with us, highly recommend Amy and after we bought our vehicle my son went and met with her, and she found him exactly what he wanted.
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September 2023 by Steve Berg
Honest reliable service and fair prices. Jason helped me understand and offered some sound advice. When I’m ready to buy, this is my home. Refreshing to feel the trust and professionalism in a dealership that prides itself on integrity. Thanks fellas!
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September 2023 by Kirsten Carroll
I had a great experience at Greenwich Ford. Amy was very professional, kind, and accommodating. Amy was very responsive and made it her priority to make sure all my boxes were checked off. Truly a pleasure doing business with Amy and Greenwich Ford. Highly recommend.
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September 2023 by Raymond Loomis
I leased a 2020 Ford Explorer ST, in October 2020, from this dealership. We liked it, so much, that we knew, once the lease was up, we would purchase it. I contacted, Rick McEachron & he made the process, simple and very easy. I asked about a Ford Extended Service Plan & they included it, in my deal. If you need help finding the right deal, on your Ford, go see Rick. He will treat you like family & listen, to your needs. Then, he will go to work & get it DONE, FOR YOU! If there were 6 stars, I would give Rick, this rating.
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September 2023 by Frank Robinson
Would give zero (0) stars if possible. Went in to purchase a used vehicle. We came to an agreement and I made a partial down payment. Returned a few days later to finish the paperwork, make the remainder of the down payment, and pick up the vehicle. I get there, they take the remaining down payment and then tell me they don't have the title to the vehicle they sold me but that it should be in within a few days. A few days later I've heard nothing, make multiple calls and leave multiple voice-mail before I speak to.someone and the title still hadn't come in. Repeat same thing the following day. Late the next evening I get a call, title still hasn't come in but there's another vehicle you can look at. I go in, look at the second vehicle, and get told by the salesperson that they'll be in contact the next morning. The next day this salesperson (third one I have dealt with for this situation) and I are in communication all day, still no title on the first vehicle and no movement on the second. Next day I get a call saying they are going to just refund my down payment but that will take several days to a week as it has to be done by their "main office." So I have no car, they still are holding onto my down payment, and aside from the one salesperson, Amy (who has been GREAT in the time I've delt with her), no one even trying to make things right. I would avoid this place at all costs!
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August 2023 by Kasi Johnson
10/10 would recommend to anyone looking for a trustworthy place to get your car worked on! Never anything but amazing service from Jason and his team! I can’t thank them enough for all they do. The service is always quick and efficient with a great atmosphere. Definitely will continue to take my car to be serviced here and buying in the future!
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July 2023 by Erin Boivin
Our family just leased an F150 from Jay Scarincio. We absolutely love the truck and had a wonderful experience. Jay has been our guy for 10+ years now with leasing vehicles and he hits the mark everytime. Classy and does what’s best for the customer! There is no one better out there! Thank you Greenwich Ford we will be back!
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June 2023 by John Moran
Great experience at this dealership. Rick was great and we felt like the whole team over there was very personable and valued us as customers. They had everything ready and made the process quick and easy. Most importantly they had a beautiful truck for me to buy and made us feel like we got a fair deal on it.
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June 2023 by Kathy P
The best auto buying experience ever! No haggling on price. He asked what I was willing to spend and I drove home with my new car the same day. I definitely wasn't expecting that! Thank you Ethan, for your professionalism
